Sephora Online Return Policy (What’s Covered + More)

Sephora Online Return Policy

Do you know what Sephora return policy for online purchases? Well, you are at the perfect place to find the answer to such a question.

When you’re shopping for decent products, you don’t just want high quality – you want good customer service too. Have you ever wondered about the Sephora online return policy?

Almost all Sephora products are eligible for a full refund if they are returned new or “gently used” within 30 days. Returns between 31 and 60 days should be eligible for online credit if you return your items by mail, or store credit if you return them in-store.

Read ahead in this article to find out more about exactly what is covered by the Sephora online returns policy.

What Is Sephora?

Before we dive deeper into the returns policy that the company offers, let’s take a look at what Sephora is, and what they do. Sephora is a French company that is best known for its beauty and skincare products. It is based in Paris and was founded over 50 years ago, in 1970.

Since then, the company has expanded into 34 different countries around the world and now makes an estimated revenue of over $10 billion a year. There are more than 2,600 Sephora stores around the world, with over 430 of those being in North America.

Sephora sells around 340 different brands in their stores and on their website, including their own private label: Sephora Collection. You can buy all kinds of beauty products from them, including makeup, skincare, nailcare, haircare, bath & body products, and fragrances.

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What Is the Sephora Standard Returns Policy?

Almost all of the products that you can buy from Sephora, whether they are purchased online or in-store, are eligible for returns for up to 60 days. What is particularly great about this policy is that it covers purchases made through third-party marketplaces too.

If you return your Sephora products within 30 days of purchasing then you should be eligible for a full refund, providing they are still considered “new or gently used”.

If you return something between 31 and 60 days after purchase, then you will either get store credit or online credit, depending on how you make the return.

What Is the Sephora Online Returns Procedure?

You have two main options if you want to return your Sephora products, and they are both pretty straightforward.

You can return your items by mail or take them to a store. It is important to note that the returns option you choose may affect how you are refunded.

Sephora Return By Mail

  1. Go to the Sephora returns page.
  2. Package your product in the manufacturer’s box and with Sephora packaging (if possible), or use a well-padded envelope or box.
  3. Place the original packing slip in with the items.
  4. Print a Prepaid Return Label.
  5. Take the package to a specified FedEx location.

You will then receive a full refund, back to the original payment method, or online store credit (if you returned the item between 31 and 60 days from purchase).

You cannot get exchanges from Sephora via the mail, so if you want to exchange your product, then you need to visit a store.

Sephora Return In Store

Returning an item to a Sephora store couldn’t be easier. As long as you bring the original packing slip along with your product (in new or “gently used” condition), then you should receive your full refund, an exchange, or store credit.

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What Is Not Covered by The Sephora Online Return Policy?

Of course, you can’t return every product for a full refund – there are certain limits and exceptions. Firstly, if a product is more than “gently used”, then it is no longer covered.

What this means exactly is a bit vague, so it often comes down to the discretion of the manager at the store.

You will also not be eligible for any refund or exchange if you ship your products outside of the 60-day returns window.

There are certain products that are considered “final sale” and are not eligible for returns of any kind, these include:

  • Gift cards
  • Certain Sephora Favorites Kits
  • Some Intimate Care Items

Additionally, Sephora products that are purchased inside a Kohl’s or a JCPenney location cannot be returned or exchanged at a Sephora store. You will need to take them back to a Kohl’s or a JCPenney to get your money back.

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Can You Return Gifts from Sephora?

If you want to return a product that was gifted to you, then the process can be a little bit different. If you go through the normal mail or in-store procedure then any refund would be credited to the original purchaser.

You need to take an additional step first if you want the refund yourself.

First, give Sephora a call at 1-877-SEPHORA (1-877-737-4672). There, you can get yourself set up to make the gift return, and you will be able to redeem your refund as online store credit.


So, what is the Sephora online return policy? Almost any item can be returned, either via the mail or in-store, for a refund, an exchange, store credit, or online credit.

You will get a full refund to the original payment method if you make the return within 30 days, and from 31 to 60 days you will get store credit or online credit, depending on how you return the item.

Most items will be eligible, as long as they are in new or “gently used” condition, apart from gift cards, certain Sephora Favorites



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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