Sephora’s Return Policy on Perfume (What’s Covered + More)

sephora return policy perfume

Do you know what Sephora’s return policy on perfume is? this is one of the questions our readers ask a lot. Well, we´ve got you covered.

Sephora offers a wide variety of perfume brands that will satisfy the senses of most customers. However, no one scent will be ideal for everyone, so having the ability to return a bottle of perfume is important.

So, what is Sephora’s return policy on perfume? According to Sephora’s return policy, customers can return perfume within 30-days of the original purchase date for a full refund, which will be returned in the same way the item was bought, or between 31-60 days for store credit.

In this article, we will discuss in detail the guidelines Sephora has for returning their perfume and exactly how you can make it happen.

What is Sephora’s Return Policy on Perfume?

When returning perfume to a Sephora’s store, you will need to have the original receipt. Customers are given the opportunity to return any perfume products within 30-days from the date of the original sale. This refund will be issued in the same method the product was purchased.

If you decide you no longer want the perfume you bought from a Sephora store, but it has been more than 30-days and less than 61, you can return it for a Sephora gift card. 

Returns are not accepted for any items after 60 days.

How do You Return Perfume?

If you bought perfume through Sephora’s website, or you purchased it from a third-party site, such as Google, YouTube, Instagram, etc.) You can still return the item in new or slightly used condition for a full refund with free return shipping. 

If the product has been used excessively, you may not be granted a refund. Typically people return a product because they do not like it; you can not use a perfume until it is running low, then get a refund.

Also, keep in mind that you are not entitled to a return on shipping costs associated with the original purchase. 

How Do You Return Perfume to

Customers can return perfume to Sephora in-store or by mail. 

To return your perfume by mail, you will need to log into your Sephora account and select the item you want to return, and indicate the reason for the return.

Next, you will be prompted to print the prepaid return label provided by the company and place the product in the original box if available.

If the original packaging isn’t available, you can place the item in an envelope or a different box as long as you include the packing slip with the return.

Make sure you send the perfume back in packaging that will protect the item from being damaged in transit.

These packages can be shipped out with the prepaid return label, or you can request a printerless FedEx return code, then drop the items off at your specified local FedEx.  

What is Sephora’s Exchange Policy?

Sephora is just as easy to exchange products as it is to return them. You can make an exchange online or in-person within 60-days of the original purchase date.

However, it will be an easier process (and quicker) to make the exchange in stores. 

Read also: Sephora Return Policy (Return & Exchange – The Truth!)

What if You Don’t Have Your Original Receipt?

If you are trying to return a perfume that you don’t like or purchased by mistake but lost your receipt, don’t panic.

Sephora is more than happy to look up any transactions that were purchased on your credit card or your Sephora card.

If you purchased the product with cash or a gift card and no receipt can be tracked down, you would be issued a refund in-store credit. 

What Perfumes Cannot Be Returned to Sephora?

Sephora is very open to accepting most perfume products and very rarely refuse any returns unless the product is damaged or has been used to an excessive extent.

The only stipulation to this rule is if the product was damaged during the shipping product and wasn’t an error on the buyer’s part.

Read also: Sephora Return Policy Without Box (What’s Covered + More)

How Long Does it Take to Receive Your Refund?

If you are returning your item to a physical Sephora location, your refund will be instant. If you are returning your perfume by mail, you will receive a refund within 7-10 business days once the product has been received.

You can track the shipping with the label provided by FedEx, to ensure your product makes it back to the company and to ensure you receive a refund in an appropriate amount of time.

How Do You Return Perfume that was Purchased at a Sephoras in a Khols Store?

If you bought a bottle of perfume from a Sephora store inside Khols, you can not take the item back to a free-standing Sephora retail location, these products must be returned to the Khols Sephora the product was purchased.

However, the returns and refund are the same. 

How Do You Return Perfume Purchased at Sephoras in JC Penny’s Store?

Similar to Sephora purchased at Khols, Sephora perfume purchases made at JC Penny must be returned to the same Sephora in JC Penny and can not be taken back to a free-standing Sephoras location.

These refunds, exchanges, and returns are similar to those conducted by Sephoras free-standing locations.

Summing Things Up

If you are a perfume lover and like to try a variety of different brands, shopping at Sephoras may be a great option for you.

Sephora makes it easy for their customers to try new products with the peace of mind they can get their money back if they don’t love the smell. 



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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