Sephora Return Policy Without Box (What’s Covered + More)

Sephora Return Policy Without Box

Have you ever asked yourself or your friend what Sephora’s return policy without a box or no packaging is? Well, you are at the perfect place to find the answer to such a question.

It’s so much fun going makeup shopping and the presence of Sephora has made the experience more amazing than ever before. The best part is, that the company has one of the most accommodating return policies.

So, what is Sephora’s return policy without a box or no packaging? According to Sephora’s return policy, you can return an item without a box or no packaging within 60 days of your purchase. If 60 days have passed and you wish to return something, you will most likely get store credit instead of a full refund.

Are you interested in knowing more about Sephora’s return policy? Keep reading to find out!

What is Sephora’s Return Policy?

If you recently bought something from Sephora and are not happy with it or simply changed your mind, you have a return window of 60 days after the purchase to get a full refund.

It is easier to return an item that is still new or gently used. 

The policy is very customer-friendly and you can even return opened items to Sephora. This means you have quite some time to see if something works for you or not.

Another great thing about their return policy is that you don’t have to return an item to the same location you bought it from.

As long as you have a proof of purchase and it hasn’t been more than 60 days, you can return the product to any Sephora outlet.

You can even return an item you bought online by taking it to a store near you. Just remember to take your packing slip along with you. 

Read also: Sephora Return Policy (Return & Exchange – The Truth!)

Can I Return Items Without A Box or no Packaging to Sephora?

If you tore the original packaging of your makeup or replaced it, you still have the option to return it to Sephora.

Still, it would be a good idea to call the Sephora outlet and ask if they would be willing to take back the item without its box.

Some outlets insist on having the box to scan the barcode and verify the order details. Whereas other outlets may have a more lenient policy. 

If you don’t have the box, you can make the return process easier by printing out the invoice of the order or taking along the receipt.

If you don’t even have this information, then there would be no way to verify your details and Sephora will likely refuse.

Can I Return Items Without a Receipt?

Yes, even if you don’t have the receipt anymore, you can still return items to Sephora. Having the receipt is still preferable as it makes the whole process hassle-free and quicker.

If, for some reason you don’t have the receipt, the company has a great system for looking up your order information and processing return requests.

They usually look up the order information through the credit card you used or from your Beauty Insider Account. 

In case you don’t have any of the above, Sephora will most likely give you store credit for the returned item. 

How Many Times Can You Return Items Without Receipt?

Making too many returns without having a receipt can result in you getting banned from making more returns. So, it is always recommended to keep the receipt safe with you until you are sure you want to keep the product. 

What is the number of receipt-less returns that becomes “too many”? Unfortunately, there is no set number or clear policy regarding this.

You should simply keep in mind that returns should only be made when it’s important as your return history is being tracked. 

As long as you have the receipt of the item, it doesn’t matter how many times you go and return or exchange the product. 

How Do I Return Sephora Items By Mail?

If it has been less than 60 days since your purchase, you can also return your purchased items online. You can get prepaid return labels from Sephora’s website and then mail them back. 

Remember to include the original packing slip, and properly pack the item in a padded box or envelope to prevent any damage.

Also, attach the return label on the package before shipping it. Typically, it takes around 2 weeks for the refunded amount to come back into your bank account.

How to Make Gift Returns to Sephora?

If you received a Sephora gift via mail and wish to return it without giving a refund to the original purchaser, then you can call 1-877-SEPHORA (1-877-737-4672). You can talk to the assistant and arrange a gift return.

The refund you will get will be in the form of online store credit. You can use the credit whenever you want and purchase something else from Sephora.

Final Words

Knowing the return policy can be very helpful when you’re not satisfied with a makeup product you bought from Sephora. The rule of thumb is to keep the receipt safe with you to get things done easily.

Even if your makeup was opened or used, you can still return the item and get a full refund as long as it is done within 60 days of your purchase.

After this time period, the best possible option you’ll get is to receive store credit.

We hope our guide was helpful for you and that you’ll keep all our tips in mind when you go for your next Sephora spree!



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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