Sephora Return Policy Without Receipt (What’s Covered + More)

Sephora Return Policy Without Receipt

Are you wondering what Sephora’s return policy without receipt is? Well, stop wondering because we have the answers you are looking for.

Sephora is one of the largest retailers of beauty and personal care products. But sometimes those products do not work for you, and you have lost a receipt.

So, what is Sephora’s return policy without a receipt? Sephora’s standard return policy requires that you have a receipt to make the return. But, if you don’t have it, you can still make a return as long as your purchase can be identified and confirmed.

What Is Sephora Return Policy?

Sephora has a very straightforward return policy. If you are not satisfied with the product purchased, you can return it. If you do so within 30 days after you have bought it, you are eligible for a full refund.

If you make a return between 31 and 60 days after a purchase, you will receive store credit.

For items that you return in-store between 31 and 60 days after purchase, you will get the in-store credit, which can’t be used for online purchases.

But, if you make a return by mail, you will get credit for their online store.

Read also: Sephora Return Policy (Return & Exchange – The Truth!)

What Is Sephora Return Policy Without Receipt?

In case you have lost, thrown away, or for some other reason you do not have a receipt; it is still possible to make a return.

The main thing to keep in mind is that you need a receipt as proof of purchase. And some other things can be used instead for this purpose.

If you are a member of their Beauty Insider loyalty program, the purchase should be in your history. This makes it very easy for their associates to find and identify the purchase.

So, you can make a return even without a receipt, but the general return conditions still apply. And also, the individual stores have a right to reject returns.

Read also: Sephora Return Policy Without Box (What’s Covered + More)

Can I Return Opened Items?

Yes, you can make a return of opened items. Though Sephora’s Return Policy doesn’t explicitly state this fact, it is implied from other conditions.

So, if you have purchased or got as a gift some product from their store and realized it doesn’t suit you after you have opened it, you should not worry.

You will be able to return it, and you have y choice to do it either in-store or through the mail.

Can I Return Used Items?

Some beauty products you need to use before you can tell whether it suits you or not. And when purchasing online at Sephora, you will not get a chance to use testers, especially for products that are new and exclusively launched through their website.

Because of this, Sephora does accept returns of slightly used products.

While “slightly used” is a vague term, it generally means used once or twice.

Can I Return A Gifted Item?

If you wish to return a product from Sephora that you have received as a gift, but do not want the refund to go to the person who gave it to you, there is a solution.

First, you will have to call their Customer Service at 1-877-SEPHORA (1-877-737-4672). Then one of their associates will set up the return to your Sephora account.

The refund you receive will be for their online store, as you will most likely have to make a return by mail.

Read also: Sephora’s Return Policy on Perfume (What’s Covered + More)

How To Return Items By Mail?

Returning an item by mail may look complicated, but it is a straightforward process. First, you need to start the return process on this page.

You will need the order number you have received in the email confirming your online purchase. On this page, you will be able to select individual items if the purchase had more than one.

Then, you will have to repack the items you are returning in their original boxes, and Sephora’s packaging if available. Otherwise, you should use a well-padded box or envelope.

The above page will also provide you with a FedEx Prepaid Return label or printerless Mobile Return Code, depending on availability.

In the case of the Prepaid Return label, you will have to print it and drop off the package at one of the stated FedEx locations. Once your return has been processed, you will get an email confirmation.

But, return processing can take up to 30 days, and also your financial institution may require some more days till your credit becomes available to you.

After How Many Days Are Returns Accepted?

If you are not happy with a product you have bought from Sephora, you can return it within 60 days after purchase.

Can I Be Banned For Abusing The Return Policy?

Sephora uses the services of The Retail Equation for monitoring the returns of products bought online or at their stores.

In case they detect behavior that is suspicious to them as an abuse of return policy, your account can be banned from future returns.

Read also: How to Get Free Makeup at Sephora (Samples, Freebies, Gifts)

Final Thoughts

Whether you have received it as a gift, bought it online, or as a part of new product promotion, a cosmetic product from Sephora might not suit you.

And you might realize this after you have thrown away the receipt.

And you could wonder what is Sephora’s return policy without receipt? The answer is that for as long as your purchase can be identified, either through your Beauty Insider account history or payment method, you can make a return under Sephora’s Return Policy.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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