Where Are James Allen Rings Made? (All You Need To Know) 

Where Are James Allen Rings Made

James Allen makes it so easy to buy jewelry these days, with a website packed with diamond options, ring styles, designer looks, super hi-res images, and everything you ever wanted to know about diamonds. But where does the finished product come from?

James Allen makes all of its jewelry, including all engagement rings, at its location in New York City. All jewels are shipped directly from that location. 

Thinking about buying a ring from James Allen? Read on for everything you need to know to put your mind at ease–in addition to the behind the scenes on where James Allen makes its jewelry. 

What is James Allen?

James Allen is an online jeweler that specializes in loose diamonds and custom-designed diamond rings. 

With a huge inventory of diamonds available (over 500,000), shoppers can find pretty much anything they are looking for in terms of diamond size and shape. In addition, the site helps customers design the perfect ring and has free shipping and returns. 

According to the company, its mission is “to offer consumers online the highest quality diamonds and largest selection at the best price.”

The parent company of James Allen is Signet Jewelers, which also operates stores such as Jared, Kay Jewelers, Blue Nile, and Zales

Read also >> James Allen Production Time (Shipping Time + More)

Read also >> Why Are James Allen Diamonds So Cheap? (Review + Quality)

Where is James Allen Located?

James Allen is primarily an e-commerce site, though it does have physical locations in Washington, D.C., and New York City. The D.C. showroom is open to the public, which allows shoppers to browse or to inspect a piece they may have seen online. 

The NYC location is by appointment only, where shoppers can go to view and try on any pieces they see online. 

Does James Allen Make its Own Jewelry?

Yes, James Allen’s own jewelers craft every piece of jewelry ordered on the site. Every order is handmade with the materials selected by the customer–so whatever setting you ultimately choose and whatever diamond you select will be custom made into a ring by James Allen’s own jewelers in its specialized shop. 

With over 500 different settings available, and with most of them capable of fitting a variety of sizes and shapes of diamonds, there are a huge number of potential ring styles available on the website. 

Jewelers in the shop use computer modeling to streamline the process of creating such a large number of custom rings.

This allows them to make all the measurements ahead of time before a diamond or other stones are set in the ring. 

Read also >> James Allen Production Time (Shipping Time + More)

Where Does James Allen Make Jewelry?

The James Allen jewelers are actually located above the showroom in NYC. All jewelry is made here, including all engagement rings. Even though the site is the same as the NYC showroom, the jewelry shop is not open to the public. 

You can visit the NYC showroom by appointment. 

No James Allen product is made overseas and all product ships from NYC. 

Even though James Allen is based in New York, its customer service department is located in Maryland.

Can I Bring a Ring to the James Allen Showroom for Repair or Sizing?

James Allen offers free resizing for one year, though you will have to send your ring back to the company to complete the resize. 

Before the pandemic, it was possible to drop the ring off at the NYC location since the jewelers are on-site, but at this time all re-size orders must be mailed in. You can find more information about free resizing here

Where Does James Allen Get Their Diamonds?

Diamonds come from mines all over the world, and at times it is difficult to tell the origin of a stone.

James Allen is committed to only selling diamonds that are certified conflict-free, and James Allen has contracts with its suppliers to follow all applicable laws and only sell conflict-free stones. 

James Allen also sells lab-created diamonds, which are not mined from the earth but rather grown in labs across the world.

It is difficult to tell the origins of these diamonds as well, though the certificate will indicate what process was used to grow the diamond. 

How Long Does it Take for James Allen Rings to Arrive? 

So now you have poured over every single ring style and stone on the site and have finally arrived at your ideal ring. With everything being custom made, how long will it take to create your ring and ship it? 

James Allen says it takes 1-3 weeks to receive a piece of custom jewelry (though many customers report that theirs arrived within 1-2 weeks). 

Loose stones are shipped 1-3 days after the date of order so that the stone can be inspected and verified by a gemologist before it is sent out to the customer. 

Keep in mind that James Allen and other online diamond sellers don’t actually maintain a large inventory of diamonds, but rather will purchase a stone at the time the customer places an order.

This helps them keep costs down and pass along savings to the customer. 

Read also >> How Long Does James Allen Take To Ship? (Do This Before)

Is James Allen Shipping Free?

Shipping is free and overnight on orders over $500. Loose stones will need to be inspected before shipping, and it will take 1-3 weeks for custom rings to be completed. All James Allen shipping and returns are done through FedEx. 

Keep in mind that if you are an international customer you may have to pay taxes or duties charged by your home country. You should check on the amount of any such taxes before you order your ring. 

Are James Allen Returns Free?

Unfortunately, you can not return your James Allen ring to the NYC showroom, you will have to mail it back. 

The first three domestic returns are free. International customers pay a $50 return fee. 

James Allen has a 100% satisfaction guarantee and will refund the entire amount of the order if returned within 30 days. 

Keep in mind all returns must be unused and cannot be altered by a jeweler other than James Allen. If you bought a diamond with a certificate, you must also return the certificate. 

Is James Allen Shipping Safe?

James Allen only uses FedEx and ships everything from its NYC shop. All items are insured for their full value and only shipped to physical addresses. 

James Allen recommends shipping to an address on file with the credit card you use to purchase your items. 

James Allen (and other online retailers) use unidentifiable packaging and always require a signature for delivery. 

Is it Safe to Buy a Diamond Online? 

E-commerce jewelers have been around for over 20 years, with lots of satisfied customers. If you shop at a reputable site (such as James Allen) that has few customer complaints and sells high-quality diamonds that have certificates from well-known labs, you can save a great deal of money on a diamond or engagement ring. 

Since e-commerce jewelers don’t have to pay for a brick and mortar store, and don’t have to hold a large inventory of diamonds, they can offer jewelry at a significant discount to retail jewelry locations. The diamonds are still real and high-quality. 

In addition, if you don’t like your ring or stone, you can return it for free within 30 days, no questions asked.

Read also >> Does James Allen Buy Diamonds? (Wedding + Engagement Rings)

James Allen Rings FAQ

Where is James Allen based? 

James Allen is based in the NYC diamond district at ​​551 5th Avenue, New York. Its customer service team is located in Maryland. 

James Allen also has a showroom in Washington, D.C. 

Are diamonds from James Allen Real?

Yes, all diamonds sold by James Allen are real diamonds. James Allen sells natural diamonds mined from the earth as well as lab-created diamonds. Both types are considered “real” diamonds and look exactly the same. 

All diamonds sold by James Allen come with a certificate from a leading gemology lab, certifying that they are real. 


James Allen is the leader in online diamond sales. Their imaging technology is the same as inspecting a diamond with a jeweler's loupe. They have the largest exclusive loose diamond inventory online and fantastic prices.

They also have the nicest collection of lab created diamonds online. Save 10% off select lab grown diamonds and 25% off ring settings during limited time sale!


  • No questions asked returns within 30 days of shipment. James Allen will send you a paid shipping label to return the ring.
  • Lifetime Warranty
  • Free International Shipping
  • Free prong tightening, repolishing, rhodium plating and cleaning every 6 months
  • Provide insurance appraisals
  • One free resizing within 60 days of purchase
  • Free ring inscriptions
  • Best-in-class high quality imagery of all diamonds in stock
  • 24/7 Customer Service
  • Best-in-class packaging


James Allen rings are made right upstairs from the NYC showroom in the diamond district. James Allen has its own jewelers on staff and ships everything from the NYC location. 




Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

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