Lindsey, do you know how long does James Allen take to ship? This is one of the questions our readers ask a lot. Well, we´ve got you covered.
James Allen is one of the biggest diamond and jewelry retailers in the United States—and holds a very good reputation amongst customers as well. It is best known for selling high-quality engagement rings and free diamonds that come with a range of certifications, as well as for having convenient and customer-friendly policies.
Their online store has hundreds of sparkling jewelry and diamonds on display from which customers can pick the ones they like and have them delivered to their doorstep.
If you’re planning on ordering from James Allen, you’re probably wondering about their delivery time and policies. Let’s dive into it!
Table of Contents
How Long Does James Allen Take To Ship?
The delivery time for James Allen depends on which products you order and your location. For example, loose diamonds are delivered more quickly compared to jewelry items.
If you order a loose diamond, James Allen will ship it in 1 to 4 days. A piece of jewelry, like an engagement ring, will take longer to ship depending on the production time.
Usually, all jewelry items will be delivered in 1 to 3 weeks. James Allen uses FedEx Priority to deliver all of its parcels.
You can check out more details on delivery, including international delivery FAQs, on their official website. You can also check out the delivery time and range by clicking on the link for each item individually.
The time duration between receiving your order and shipping it out is used by James Allen for checking quality and managing the production of the item.
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Read also >> James Allen Production Time (Shipping Time + More)
What Is The Cost Of Shipping?
James Allen offers free delivery on all of its products, no matter the total cost. It also does not have any minimum order value policy either.
There are two main methods of shipping within the US used by James Allen. First, orders under $500 are shipped by FedEx Two Day Saver. Secondly, orders above $500 are shipped through FedEx Priority Overnight.
The free shipping offer also applies to international orders, but customers may have to bear the additional costs of customs and taxes depending on which country they are in.
The duties and customs charges will have to be paid directly to the shipping company upon delivery of the parcel, instead of to James Allen.
The shipping method used for international orders also depends on the purchase value. Orders above $500 are delivered by FedEx International Priority and any purchases below $500 are handled by FedEx Economy or USPS Priority Mail.
All parcels sent out by James Allen are fully insured which means that in case the item is lost during transit the company will look into the matter and ensure that the customer doesn’t face any loss.
You can also track the location of your parcel using the link provided by the company.
- Save an Average of $350* on Lab-Created Diamonds
- James Allen is the leader in online diamond sales
James Allen Duties And Tax Calculator
If you live outside the US and want to calculate the customs duties and charges for your order, visit James Allen’s website and click on the link for the tax and duties calculator.
The website will ask you to enter your country, state and zip code, as well as the price and type of your purchase and the currency.
Based on this information, it will give you an estimate of the customs duties for your order. However, keep in mind that this is just an estimate, and you might have to end up paying more or less than the amount mentioned.
If you’re unsure about whether James Allen ships to your country or not, you can go through the list mentioned in the tax calculator to find out.
James Allen also advises that international customers check their country’s guidelines and taxes beforehand to ensure that they have complete and updated knowledge about the estimated cost of duties that will be charged.
What Is James Allen’s Return Policy?
James Allen has a very customer-friendly return and exchange policy for its products. Basically, they offer free returns without any questions asked if you reach out to them within 30 days of purchase.
However, there are some conditions. First of all the item/s should be unused and in the original packaging without any signs of wear.
Secondly, the free return policy is limited to three per customer and is applicable for customers in the United States and Canada only. International customers are not eligible for free returns and must pay a $50 return fee.
Custom-made items are not returnable, as well as items that have been altered by other jewelers or show signs of wear and tear.
If you want to return your parcel, reach out to James Allen’s customer service team and notify them within 30 days of purchase.
Keep in mind that if this time period has passed your item will not qualify for returns. After you notify them, they will send you a paid FedEx return label along with instructions on how to package the products.
The next step would be to go to your nearest FedEx store and mail the parcel to James Allen. They will notify you after receiving the order and will let you know if the products are eligible for return or not after inspecting them.
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What Payment Methods Does James Allen Accept?
James Allen accepts all major methods of payment in the US such as MasterCard, VISA, American Express, PayPal, and Discover.
Apart from these, customers can also choose to pay using wire transfer and are especially to do so if the value of their purchase is more than $1000, or for international customers, if the value is greater than $20,000.
Customers paying through wire transfer will be given a discount of 1.5% on their order total and will receive separate instructions on how to pay after they have completed the checkout process. Furthermore, James Allen also provides financing options in which customers can choose an interest-free easy installment plan and pay with their credit card.
James Allen mentions on their website that sales tax is collected on orders shipped to certain states in the US.
Some customers may also be requested to provide extra documents for proof of identity or other security purposes.
James Allen Store Location
The majority of purchases made at James Allen are through its online website, however, it does have physical stores at certain locations that customers can visit.
They are located in Washington DC and New York (which customers can only visit by taking an appointment beforehand). The exact addresses of the stores can be found on their website.
James Allen has gemologists on hand at their New York store that provide consultations and guide customers about which product is the most suitable for them and discuss the specifics.
The advantage of visiting their stores is that you can try out different designs and fits to see which suits you most.
You’ll also get the chance to see the product in person and buy it then and there or place an order to get it delivered to your house.
What Is James Allen’s Warranty Policy?
James Allen has an excellent warranty policy that entitles customers to lifetime repairs and maintenance of their jewelry pieces.
Their website states that “All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating, and cleaning services.”
In case you want repairs beyond the services mentioned, you can contact their customer service team and send them the jewelry for evaluation.
They will then be able to give you an estimated cost for repairs and guide you through the process.
People Also Ask
Q. Does James Allen ship internationally?
- Yes! James Allen ships internationally to a variety of locations mainly in America, Europe, and Australia. You can view the full list of locations on their website.
Q. Does James Allen ship to a different address?
- If you want your parcel delivered to an address that is different than your billing address, just mention it at the time of checkout and the company will fulfill the request.
Q. What if my parcel is lost during delivery?
- All of James Allen’s parcels are insured so in case a parcel is lost or damaged during transit the customer will not have to face any loss.
Q. Will James Allen expedite delivery upon request?
- Although the estimated delivery time is clearly mentioned on the product’s page, James Allen may be able to deliver certain products more quickly than normal if you request them to do so. The best course of action would be to contact their customer service team and explain the situation to them.
James Allen is the leader in online diamond sales. Their imaging technology is the same as inspecting a diamond with a jeweler's loupe. They have the largest exclusive loose diamond inventory online and fantastic prices.
They also have the nicest collection of lab created diamonds online. Save 10% off select lab grown diamonds and 25% off ring settings during limited time sale!
WHAT WE LOVE ABOUT THEM:
- No questions asked returns within 30 days of shipment. James Allen will send you a paid shipping label to return the ring.
- Lifetime Warranty
- Free International Shipping
- Free prong tightening, repolishing, rhodium plating and cleaning every 6 months
- Provide insurance appraisals
- One free resizing within 60 days of purchase
- Free ring inscriptions
- Best-in-class high quality imagery of all diamonds in stock
- 24/7 Customer Service
- Best-in-class packaging
Conclusion
In a nutshell, James Allen is a reliable online jewelry and diamond retailer with customer-friendly policies.
The delivery time for purchases depends on the type of products—free diamonds have a shorter delivery time, around 1-4 days, whereas pieces or jewelry and custom-made products will have a longer delivery time of around 1-3 weeks.
Overall, James Allen has pretty decent and convenient policies such as free 30-day returns, free and fast shipping, a lifetime warranty, and 24/7 customer service.
With countless positive reviews, James Allen might just be the perfect place to get an engagement ring for your partner!
References
https://www.jamesallen.com/guarantee/free-shipping/
https://www.jamesallen.com/guarantee/hassle-free-returns/
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