Where Does James Allen Ship From? (Complete Guide)

Where Does James Allen Ship From

Lindsey, do you know where James Allen ships from? This is one of the questions our readers ask a lot. Well, we´ve got you covered.

Because James Allen provides an online method of shopping for diamonds and fine jewelry, it’s important to know where James Allen ships from.

By knowing the shipping location, you can estimate how long it will take for the product to arrive at your house and more.

In short, James Allen ships from NYC, but there is a lot more to know about the topic. Keep reading to learn more about the James Allen shipping process, including shipping headquarters, shipping locations, warranty, and more.

About James Allen

James Allen provides a modern way of shopping for some of the most classic gems around. By offering high quality diamonds and other gemstones online, James Allen provides fine jewelry for everyone worldwide at an affordable price.

To date, James Allen provides over 500,000 certified, conflict free diamonds. All these diamonds are photographed in 360-degree HD to allow you to see every angle.

James Allen also provides 24/7 diamond experts that even provide real time diamond inspections to ensure you have the information and resources at your fingertips to purchase high quality diamonds.

All diamonds come with a lifetime warranty, free shipping worldwide, and hassle-free returns that come with a 100% money back guarantee. This guarantee includes return shipping for national purchases.

Although James Allen is based in New York City, its products are available worldwide due to its online medium.

As such, anyone can enjoy the James Allen engagement rings, wedding rings, diamonds, fine jewelry, gemstones, and even education.

Read also >> Are James Allen Diamonds GIA Certified? (Here Is Why)

Read also >> James Allen Lifetime Upgrade (All You Need To Know)

Where Does James Allen Ship From?

James Allen has locations in New York, Maryland, and Washington DC. The New York office is responsible for operations and fulfillment. As such, all James Allen products are shipped from New York City, 5th Ave to be exact.

The New York City location is good for more than just shipping. The 5th Ave location offers a one-of-a-kind experience. To visit the location, you must set-up an appointment, and you will be greeted with a red-carpet experience.

While at the NYC location, you can have a one-on-one diamond or jewelry inspection with a certified gemologist. You will also learn more about the quality and specifics of your diamond and leave with the full grading report.

If you have not purchased an item yet, you have the option to try on products to determine what size and comfort is right for you.

Other James Allen Locations

Depending on your needs, you may be interested in one of the other locations. If you are interested in talking to a customer service representative, you will be talking to someone located in Frederick, Maryland. The Maryland location is responsible for the customer service side of things.

The Washington DC location is best suited for an immersive jewelry shopping experience. You will get a hands-on experience while looking at jewels in vivid detail.

If you are interested in a particular piece, you can contact customer support, and they will set-up an appointment for you.

  • Save an Average of $350* on Lab-Created Diamonds
  • James Allen is the leader in online diamond sales

Where Does James Allen Ship To?

James Allen ships diamonds worldwide. Most commonly, James Allen ships to the US and Canada. However, James Allen offers free shipping worldwide.

Every shipping is performed by FedEx, where they will deliver to your home, business, the closest FedEx location, or APO. Here are all of the countries James Allen ships to currently:

  • Canada
  • New Zealand
  • Norway
  • Portugal Singapore
  • Spain
  • Sweden
  • Trinidad and Tobago
  • United Arab Emirates  
  • UK
  • US

If you are shipping internationally, note that custom taxes may vary. The tax rate for international shipping is anywhere from 5% to 8.5%, depending on the tax rate for the location.

How Long Does It Take to Get a James Allen Ring?

Getting a James Allen ring delivered to your home can take several weeks. Engagement rings and all other jewelry are shipped one to three weeks after payment.

The exact time is dependent on the production schedule of that individual item.

All loose diamonds are shipped a bit faster. They can be shipped anywhere from one to four days after the initial payment. The shipping process allows for gemologists to inspect the diamond first.

If you need the James Allen product faster than the estimated delivery time, contact customer service. Occasionally, James Allen can expedite some orders.

However, remember that the product needs to be completed and inspected before being shipped out. As such, ordered the product well in advance to give everyone enough time to perfect the product.

What Is the James Allen Return Policy?

The James Allen return policy is extensive and applies to all products. If you are not pleased with your order, you have 30 days from the day of shipment to return the product. Within that 30-day window, you can be issued a full refund or exchange, including return shipping.

The only exception to this rule is that international customers will need to pay a small return shipping fee. This return shipping fee is $50.

Additionally, there will be a $25 repolishing fee if you are returning an item that was personally engraved.

There are also some exceptions related to improperly packaged items, damaged items, used items, loose diamonds, and eternity bands and tension rings. If you need to return an item that falls into one of these categories, it’s best to contact customer support.

When returning the product, contact the customer service department. They will provide you a FedEx two-day label, including the instructions, so you can return the product.

Take your order and our provided label to a FedEx location to mail back your product.

After you ship off your item, it will be received at the facility within two business days. From there, all refunds are issued within a two week period. You will be refunded in the same way you paid for the item.

For example, you will be refunded to your credit card if that’s what you used to pay for the item. Bank wires will get refunded through a company check.

James Allen FAQs

Is James Allen Jewelry Reputable?

All James Allen jewelry is reputable. The diamonds are certified by the Gemological Institute of America or GIA, as well as AGS and IGI.

This certification ensures that the diamonds are quality. At the same time, the prices of James Allen are much more affordable.

How Long Does a James Allen Ring Stay in Production?

The length of time at James Allen ring stays in production depends on every individual order. The production time can be anywhere from one week to four weeks or longer.

Custom, designer rings take the longest and can take up to four weeks to be completed.

Does James Allen FedEx?

Yes. James Allen only uses FedEx to ensure delivery is high quality, fast, and safe.

What if James Allen Jewelry Gets Lost in the Mail?

James Allen ensures all products during the shipping process. As such, signatures are required for packages. If your order does not arrive, they will know because a signature will not be provided. They will rectify the issue if your jewelry gets lost in the mail.

What Is the Cost of James Allen Jewelry Shipping?

James Allen provides free jewelry shipping worldwide. Depending on your location, you may need to pay customs taxes. In the United States, you can expect shipping to be completely free.


James Allen is the leader in online diamond sales. Their imaging technology is the same as inspecting a diamond with a jeweler's loupe. They have the largest exclusive loose diamond inventory online and fantastic prices.

They also have the nicest collection of lab created diamonds online. Save 10% off select lab grown diamonds and 25% off ring settings during limited time sale!


  • No questions asked returns within 30 days of shipment. James Allen will send you a paid shipping label to return the ring.
  • Lifetime Warranty
  • Free International Shipping
  • Free prong tightening, repolishing, rhodium plating and cleaning every 6 months
  • Provide insurance appraisals
  • One free resizing within 60 days of purchase
  • Free ring inscriptions
  • Best-in-class high quality imagery of all diamonds in stock
  • 24/7 Customer Service
  • Best-in-class packaging


Once again, James Allen has operating and shipping facilities out of NYC. Although James Allen ships all over the world, all product ship from NYC, where they are located.

In addition to the New York City location, James Allen has locations in Maryland and Washington DC.

Whether you live in the United States or in Singapore, James Allen offers high quality diamonds and fine jewelry at a discounted price.

Because the products are objectively tested and come with such great warranties, James Allen shows what the future of diamond purchasing can look like.





Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

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