James Allen Return Policy: 6 Reasons Why It Sucks & 7 Reasons Why It’s Great

James Allen Return Policy

Lindsey, do you know what James Allen return policy is? This is one of the questions our readers ask a lot. Well, we´ve got you covered.

James Allen one of the best stores to visit when it comes to buying the perfect engagement ring or wedding band. However, you may not quite hit the mark every time, so how good is their return policy?

James Allen guarantees its customers full satisfaction on their purchases or else they can return the unwanted product for a full refund. There are exceptions to the return policy that should be noted to avoid a rejected return.

In this article, we will review all the reasons why James Allen’s return policy is awesome and not so great.

6 Reasons Why James Allen’s Return Policy Sucks

1.    Refund Time Frame

While the ability to return unwanted items to James Allen is a big plus, if you need your money back right away, you’re out of luck. Refunds can take up to two weeks to hit your bank account and that’s after they have received your return in the mail.

While James Allen claims that returns only take two business days to ship to their facility, it could take longer depending on how far away you live, the reliability of the postal service, and any weekends or holidays that may interfere.

If you need that refund right away, you won’t be able to bank on having access to that money for a few weeks.

2.    Nonreturnable Items

James Allen may accept most items for return, but there are a few products that are not eligible for refunds.

Any special orders made to James Allen cannot be returned. Although their return policy does not specify what qualifies as a special order, a James Allen representative will be able to clarify the difference for you.

Shipping fees are also not refundable, and you void the ability to return any piece of jewelry if another jeweler has adjusted or resized it.

3.    Rejected Returns

James Allen will reject your return if you do not follow the proper instructions for a return. If your return is rejected, then you are responsible for paying the shipping fees.

James Allen will refuse returns that are not accompanied by a return authorization number, returns attempted outside of the allowable 30 day return window, or products that are not packaged properly.

If James Allen deems your returned item in a condition that is unacceptable for returns such as clear signs of damage or use, they will not accept the return.

Packages that are sent with returns and are not insured will also be rejected for returns.

4.    Reissued Grading Report Fees

If you buy a diamond product from James Allen that you wish to return, you must include the original diamond grading report that came with the piece.

If you no longer have this paperwork, James Allen will charge you a fee of $150 to reissue the grading report for the diamond.

James Allen needs to ensure that the gemstones they sell are properly assessed and without the paperwork, there is no proof to the customer that they are receiving a quality product worth its value.

If you attempt to return a diamond without the grading report, be prepared to have a chunk taken out of your refund to pay for a new report.

5.    Return Time Window

While James Allen’s return window of thirty days is typical of other jewelry stores, the time frame begins with the date of purchase and any returns made must be received within the timeframe.

In all actuality, you have less than thirty days to figure out if you need to return what you bought.

You have to subtract the time it takes to ship the jewelry to you and then back to James Allen – not to mention whatever other time factors figure into the mix such as asking your girlfriend to marry you.

You better have your timelines down pat because you technically have less than a month to return any unwanted jewelry to James Allen.

6.    Return Condition

Any piece of jewelry purchased from James Allen must be returned in pristine condition in order to receive a full refund.

If the jewelry in question is damaged at all – aside from pieces that were received damaged, in which case you must immediately report it to a James Allen representative – they will not accept the return.

Likewise, jewelry that shows obvious signs of wear or has been resized or tampered with by another jeweler invalidates your ability to return the piece to James Allen for a refund.

If the jewelry becomes damaged in the return shipping because of improper packing or lack of insurance, your refund may be forfeited.

Read also >> Where to Buy GIA Certified Diamonds (11 Best Places)

Read also >> James Allen Lifetime Upgrade (All You Need To Know)

Read also >> Blue Nile Return Policy: 5 Reasons Why It Sucks & 5 Reasons Why It’s Great

7 Reasons Why James Allen’s Return Policy Is Great

1.    Return for Any Reason

While James Allen has some downsides to its return policy, one of the greatest parts of the policy is the ability to return most pieces of jewelry for any reason.

The piece you ordered doesn’t have to be damaged, defective, or in the wrong order to qualify for a return.

If you simply don’t like the way it looks, you have a change of heart before you give the jewelry as a gift, or you just decide to change your mind for any reason, James Allen will accept the return no questions asked.

The company cares about your customer satisfaction no matter what your reasons for returning their products.

2.    Free Return Shipping

As long as you follow James Allen’s instructions on how to make a proper return to their facility, you will not have to spend a dime on return shipping.

After contacting James Allen to initiate the return, you will be sent a pre-paid shipping label that covers the cost of shipping from anywhere in the United States and Canada as well as insurance on the package.

All you have to do is drop off the package at your local FedEx store and your return will be shipped at no cost to you. International customers will have to pay $50 in order to return items to James Allen.

3.    Customer Service Availability

James Allen has customer service representatives available to answer your phone call twenty-four hours per day, seven days per week.

No matter where you are calling from, you can have your questions resolved regarding your return or any other matter pertinent to your James Allen order.

James Allen’s customer representatives are fast and efficient. They will work to help you get your return started, and processed, and your money refunded to you as quickly as possible.

If you prefer to chat with someone online, they have representatives available through their website as well as email service, although responses may take longer.

4.    Full Refund

If you need to return an item to James Allen, you will receive a full refund for your purchase. As long as you follow the instructions for returns and include all of the necessary paperwork such as grading reports and any return forms, you will receive a full refund once your return has been processed.

There are very few circumstances in which you do not get all of your money back for your James Allen, and even in these instances, you will still be refunded a majority of the purchase price.

James Allen does not charge extra handling fees or restocking charges for unwanted jewelry.

5.    Hassle-Free Diamond Exchange Upgrades

If you are interested in completely returning a diamond piece but instead want to upgrade to a higher quality stone, James Allen will allow you to do so without having to return the initial piece and repurchase a new one.

Instead, James Allen will request the old diamond with its grading report and allow give you a credit worth the value of the original diamond toward a higher quality one.

Synthetic diamonds can only be upgraded to other synthetic diamonds and naturally occurring diamonds can only be upgraded to other naturally occurring diamonds.

6.    Multiple Free Returns

Some jewelry stores only allow one return per year to mitigate abuse of their return policy or charge their customers for returns to discourage items from being returned to their stores.

James Allen is not like most stores. They will allow up to three free returns per year.

James Allen understands that with big jewelry purchases come a lot of big decisions and sometimes we don’t get the right thing on the first or even the second try.

James Allen takes the stress out of the decision making by allowing you to make up to three returns for free throughout the course of a year so that you can focus on what really matters instead of worrying about spending more money.

7.    Fast Return Initiation

Once you realize that you need to make a return to James Allen, all you have to do is call their toll free 24/7 phone number to speak with a representative and initiate the return process.

The customer service representative will help you get started right away and note any issues with the product you need to return.

Instead of waiting days for paperwork, you will be sent a prepaid shipping label and return authorization information to include in your return package within a day.

You could have your return begin to be processed within three days of speaking to a representative so that your refund could be on its way back to your account as fast as possible.

  • Save an Average of $350* on Lab-Created Diamonds
  • James Allen is the leader in online diamond sales

James Allen Return Policy FAQs

Should I Return My Ring to James Allen If I Order the Wrong Size?

There is no need to make a complete return of rings that are the wrong size to James Allen. If your ring simply needs resizing, you can send it back to James Allen to be resized for free as many times as you need to within the first year of purchase.

Some rings however cannot be resized due to the nature of the material they are made with or the design they feature.

For example, tension and eternity rings are unable to be resized. To help avoid the mistake of purchasing the wrong size, James Allen can send you a ring sizer so that you buy the correct size the first time.

Read also >> Are James Allen Diamonds GIA Certified? (Here Is Why)

Can I Return a Diamond Without a Grading Certificate?

You can return a diamond without a grading certificate; however, you will have to pay a $150 fee to have the grading certificate reissued.

Each returned diamond must be accompanied by a grading report, so it is a good idea to put the original one in a safe place when you receive it in case you need to send it back.

If you do not receive a grading report in error, contact James Allen immediately to report the issue and they will help you clear it up.

Can I Exchange a Diamond from James Allen with Another One?

Diamonds can be exchanged and even upgraded. Through James Allen’s lifetime diamond upgrade program, you can receive full credit for any diamond you send in and put that credit toward the exchange of a new diamond that is at least twice the value of the original.

If you are looking to exchange a diamond with James Allen, you can only upgrade lab created diamonds for other lab created diamonds and naturally occurring diamonds with other naturally occurring diamonds.

Any exchanges between the two are not permitted within the rules of the lifetime diamond upgrade program.


James Allen is the leader in online diamond sales. Their imaging technology is the same as inspecting a diamond with a jeweler's loupe. They have the largest exclusive loose diamond inventory online and fantastic prices.

They also have the nicest collection of lab created diamonds online. Save 10% off select lab grown diamonds and 25% off ring settings during limited time sale!


  • No questions asked returns within 30 days of shipment. James Allen will send you a paid shipping label to return the ring.
  • Lifetime Warranty
  • Free International Shipping
  • Free prong tightening, repolishing, rhodium plating and cleaning every 6 months
  • Provide insurance appraisals
  • One free resizing within 60 days of purchase
  • Free ring inscriptions
  • Best-in-class high quality imagery of all diamonds in stock
  • 24/7 Customer Service
  • Best-in-class packaging


James Allen is known for its beautiful pieces of jewelry, but purchasing jewelry is only half the service.

If you need to return something to James Allen, there are good sides and bad sides to their return policy.

Some of the disadvantages include the short return time frame, long refund window, and the potential for a rejected return.

However, the benefits of the policy include free return shipping, returning items for any reason, and great customer service.

When you’re in the market for an engagement or wedding ring, you can depend on James Allen without worrying about the consequences of returns.





Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

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