Sephora Return Policy in Australia (What's Covered + More)

Do you know what Sephora return policy for Australia is? Well, you are at the perfect place to find the answer to such a question.

When you purchase something, it’s common to check the return policy, in case something doesn’t work out. Every store has its own policy, and Sephora in Australia is no different.

Sephora Australia allows for returns and exchanges on most items within 30 days. Between 31 and 60 days items may still be returned for store or online credit, under certain conditions.

This article explores the ins and outs of the Sephora Australia Returns and Exchanges Policy.

Table of Contents

What is the Sephora Australia Returns and Exchanges Policy?

According to Sephora Australia official policy items should be returned within 30 days, under the following terms:

Items should be in original purchase condition: Unopened, unused, and undamaged. Items that have been damaged or lightly used are only potentially eligible for return for in-store or online credit.
Items purchased as part of a set can only be returned as part of the set for a refund or credit.
The policy does not apply to items that have been listed as unexchangeable or non-returnable.
For online orders, shipping costs associated with the return process will be covered by Sephora

What Is The Process for Returns and Exchanges?

The process for returns and exchanges is fairly simple.

For in-store purchases, simply bring the item in question back to the store where it was purchased with the receipt, and the employees can help you process your exchange.

If you purchase an item online, you can still return it in-store, as long as you have proof of purchase.

Proof of purchase can include the receipt, the purchase order, the shipping order or the record from the card you used to make the purchase.

Sephora Return Policy Online In Australia

If you wish to make a return online, you’ll need to follow this procedure:

Contact Customer Service and provide the following details:

Your Name and Contact Information
Order Number
Item Name
The Reason for the Return
A Photo of the item.

Representatives of Sephora will give you instructions on where and how to return the item. You may need to include some form of proof of purchase as well.

Once appropriate documentation is provided, Sephora will send you a prepaid return shipping label.

Sephora will cover the costs of shipping and handling for the return, as well as any refunds or store credit.

Can I Get Refunds for Orders Paid With PayPal or Other Programs?

Online returns can be used for online orders, and also orders paid using Afterpay, Klarna, or PayPal.

How Long Will Returns and Refunds Take to Process?

In-store returns and refunds will occur at the time of the transaction but may take 3-5 days to appear on your card.

Online returns will take 7-20 days to be completed, depending on shipping time, the time it takes to process the return request, and the time it takes for the money to appear in your account.

What if the 30 Days Have Expired?

Official policy as of May 2022 states that items may be returned as late as 60 days after original purchase.

Items returned after 30 days are only eligible for store credit, or online credit.

Sephora has the right to refuse returns after 60 days, or if items are damaged or show signs of heavy use.

Can I Make a Return After 60 Days?

Returns after 60 days are at the discretion of the store. It is possible to receive store credit after 60 days, but you are unlikely to receive a refund after the return period has passed.

Can I Still Return Items if They’ve Been Gently Used?

According to Sephora official policy, you can return items that have been gently used. However, used items are only eligible for store or online credit.

Determinations of gently used are dependent on Sephora employees, however, they include the following guidelines:

– Full containers

– Limited marks on containers

– Intact caps and containers

– Labels are clean and undamaged

Sephora Return Policy In Australia Without Receipt

As long as you have some form of proof of purchase, you can still make a return. Proofs of Purchase include:

– Credit Card Statement

– Purchase Order

– Shipping Order (For online orders)

– System record of purchase (usually requires return within 30 days)

What Items Can’t I Return?

Items that have been heavily used or damaged cannot be returned.

Items that have been shipped to or from an overseas location cannot be returned, because there is no process for doing so, and no provisions currently in place for the differences in cost of return shipping from overseas.

Items that are purchased while on sale or as part of a special deal cannot be refunded for the full original price. Only for the price you paid.

Items on clearance or as part of special deals may not be considered eligible for returns, based on individual store policy.

Can I Return Items Bought at a Third Party Vendor Store?

Sephora not only sells its products in their free-standing stores, but also through other stores, such as JCPenney and Kohls.

If you purchase Sephora products at a third-party vendor, you’ll need to return them to the same store, or at least the same type of store.

The same is true of Sephora products purchased online through a third-party vendor’s site, like Kohls.com

Sephora has a variety of products available, and if you happen to get something that doesn’t work for you, you have plenty of time and options to return it and look for something that’s more your style.

References

https://www.sephora.com/beauty/returns-exchanges

https://www.sephora.com.au/faqs/360004947211-Refunds-Returns-and-Exchange/

Sephora Return Policy in Australia (What’s Covered + More)