Sephora Return Policy After 90 Days (What’s Covered + More)

Do you know what Sephora return policy after 90 days is? Well, you are at the perfect place to find the answer to such a question.

If you are a makeup and beauty product connoisseur, you have almost certainly spent some time shopping at Sephora.

The more often you buy makeup, the more likely it is that you will find yourself needing to return something. But, what if more than 90 days have passed since you purchased the items in question?

So, what is Sephora’s return policy after 90 days? Unfortunately, Sephora’s return policy does not allow for returns after 90 days. Their policy is fairly generous, but after 60 days have passed since your purchase date, you may no longer receive a refund or exchange for your items.

The rest of this article will take a deep dive into Sephora’s return policy, just when and how you can return things to the iconic beauty store, and more.

Table of Contents

What is Sephora’s return policy?

Sephora’s return policy is, luckily, fairly generous. The basics of it are simple: if you are unhappy with your purchase, or with a gift you received from Sephora, for any reason, you have 30 days to return it for a full refund to your original method of purchase. In the case of a gift, you could get an exchange or store credit.

If 30 days have already passed, you still have until day 60 after your date of purchase to return your item(s). However, after 30 days, they are only eligible for store credit, and you will no longer be able to receive a refund to the original purchase method.

In order to complete the return, you must have proof of purchase. We will get into more detail about what exactly constitutes a proof of purchase—simply visit the section of this article called “Can I return items without a receipt?”

Can I return items after 90 days?

Unfortunately, no, you may not return items after 90 days. In fact, you can no longer return them at all after 60 days. Although Sephora used to have a longer return policy—you used to be able to receive a full refund up to 60 days and store credit after that—the policy has been changed, and is now limited to 60 days after date of purchase.

While this is disappointing, we suspect that the change was made after Sephora was on the receiving end of a lot of abuse of their return policy.

Can I return items to Sephora without a receipt?

In some cases, yes, you can return items without a receipt. In order to make a return, you must have proof of purchase. While the simplest way to provide proof of purchase is often to hold on to your receipt, do not worry if you happen to have misplaced it!

If you are a Beauty Insider, a record of your purchase will be kept as part of your account, so all you will have to do is provide your Insider information when you go to make your return.

Otherwise, if you used a credit card to make your purchase, the Sephora employees may be able to use your card to look up your purchase information.

Can I return used or opened items?

Yes, you can! One of the nice things about Sephora’s return policy is that you can return items you are unsatisfied with for any reason. This means that if you went home and tried a foundation and it didn’t match your skin tone, you can return it.

Lipstick felt chalky on your lips? You can return that, too!

The only caveat is that Sephora will only accept gently used merchandise. If you have used half of that bottle of foundation or noticeably worn down that lipstick, you may not be allowed to make your return. The packaging also must be in good condition—Sephora will not accept damaged items for return.

How do I return items at Sephora?

Returning items is a fairly simple process! If you purchased your items in store, you can simply return to that store with your proof of purchase and inform the employee at the counter that you wish to make a return or exchange.

Depending on whether you are within your 30 or 60-day window, you will be able to get either a refund or store credit. Keep in mind that the employee may ask for your ID.

If you purchased the item online, you can still return the item to any Sephora location. Just make sure you have your proof of purchase.

Unfortunately, Sephora will not be able to refund you for any shipping costs you paid while ordering offline.

However, you will still be able to receive a full refund within 30 days and a store credit refund within 60 days.

Conclusion

So, what is Sephora’s return policy after 90 days? Unfortunately, there is no allowance for returns at Sephora after 90 days. In fact, after 60 days, there is no ability to return items at all.

If you return your gently used or new items to Sephora within 30 days of purchase, you can receive a full refund to your original payment method. After 30 days, you have until day 60 to return your items for store credit.

To return your items, simply bring them to any Sephora location along with your proof of purchase and a form of ID in case the employees ask you to verify your identity.

Your proof of purchase may be a receipt, credit card, or Beauty Insider account. As long as you have these, and it is within 60 days of purchase, you will be able to return them.

References

https://www.sephora.com/beauty/returns-exchanges