Best Buy Video Game Return Policy (No Receipt, Opened + More

best buy return policy video games

Do you know what Best Buy’s video game return policy is? this is one of the questions our readers ask a lot. Well, we´ve got you covered.

When you’re looking for anything electronic, Best Buy is definitely one of the first places that come to mind, but what kind of value are you really getting there? If you’re buying video games, what support and flexibility do you have?

At Best Buy, returns policies for video games often feel pretty limited, to get a refund or an exchange on video games at Best Buy, you only have 15 days to return them to the store.

This article will tell you everything you need to know about the returns policy that Best Buy have for their video games so that you know exactly what kind of options you have when buying there.

What is Best Buy?

Before we delve deeper into their returns and exchanges policy, let’s take a look at Best Buy as a business and what they’re all about.

Best Buy is an American company that sells electronics goods and appliances, and they’ve been around for over 50 years.

Since it was established in 1966, they have become one of the largest electronics retailers in the United States, now operating over 1,000 stores across the US, Mexico, and Canada.

Probably best known for having good deals on various electronics, and being a friendly face for the tech world, Best Buy still relies heavily on in-store purchases made by local customers. The company is seeing continued success, ranking number 72 on the Fortune 500 list of United States corporations by total revenue in 2018.

With all that money being made, you’d think they might be able to afford a more lenient returns policy.

Read also: Best Buy Return Policy Without a Receipt? (Secrets You´ll Never Imagine)

How Long Do You Have to Return Video Games at Best Buy?

It can take a bit of time to bring your video games home, find out that it’s not quite what you need, and decide that you want a refund. You’ve got to be pretty quick about it if you’ve been shopping at Best Buy, though.

To get a refund or an exchange on video games, you only have 15 days to return them to the store. This applies to all Best Buy customers, including Elite or Elite Plus members.

That’s a very small window for most people, particularly when it comes to video games, which are often bought as a gift.

If you factor in the time it takes to plan your purchase, bring it home or deliver it to someone else, realise that it’s not what you want, and take it back to the store, you’ll need to be in quite a rush to qualify for a return at Best Buy.

Does The Returns Policy Apply to All Video Games?

The 15 day returns policy at Best Buy applies to most of their new, clearance, open-box, refurbished, and pre-owned products.

You cannot, however, get any refund or exchange on digital content. A large percentage of the video game purchases that are made today are digital downloads, and there are no refunds or exchanges for these at Best Buy.

Can You Return Opened Video Games at Best Buy?

You might realize that you’ve picked up the wrong game, or that it’s not going to work with your console or PC, without opening the packaging. A lot of the time, though, you’ll crack a game open before you realize that anything is wrong. Can you still bring it back to Best Buy?

Unfortunately, not. Best Buy only accepts unopened returns, which means that you can’t bring get a refund on a video game that has had the film wrap removed.

If you do bring back an opened video game, it can only be exchanged for another copy of the same title. This is essentially a policy that allows you to get an exchange on a defective copy.

Read also: Best Buy Return Policy Opened Electronics (Secrets Nobody Is Talking About)

How Do You Return a Video Game?

You may not have long to do it, but actually making a return at Best Buy isn’t too complicated. You can either make a return in-store or by mail. If you take it to the store, then you need to bring your game in its original packaging, along with any accessories, and you need your receipt or packing slip.

If you’re returning via mail, then you will also need to print a return label, and they prefer that the item is delivered in the original shipping package.

Returns can be sent to:

Best Buy Returns Center
600 Park Loop Rd
Suite D
Shepherdsville, KY 40165

It’s a good idea to use a shipping service that gives you proof of delivery so that you can show Best Buy that the product was actually returned within the 15-day time frame.

Return Unopened Video Games

For unopened games, you can get a full refund or a complete exchange within 15 days. Opened copies, however, can only be exchanged for another copy of the same title.

If you return a product that is missing accessories, you might still be eligible for a partial refund, but you won’t get the full amount that you paid.

Best Buy Return Policy Video Games Time Frame

What you need to know is that you only have 15 days to return your video games to Best Buy for a refund or an exchange. The game also has to be unopened and you need to have the receipt or packing slip.

Digital downloads are not eligible for returns, and opened games can only be exchanged for another copy of the same title.

If you’re buying video games from Best Buy, you’ve not got long to reconsider or change your mind. It’s probably a good idea, then, to think carefully before choosing the game that you want.

What Products Does Best Buy Sell?

Video Games are only a small part of what is on offer when you’re shopping at Best Buy. They have a massive selection of goods and services available, both in-store and online.

At Best Buy, you can find:

There’s a massive selection at Best Buy, so it might surprise you how limited their returns policy actually is for all of these things.

Here are some of my favorite services, products, and Stores

There are affiliate links, so if you do decide to use any of them, I´ll earn a small commission. But in all honesty, these are the exact what I use and recommend to everyone, even my own family.

To see all my of most up-to-date recommendations, check out this resource that I made for you!



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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