Best Buy Computer Replacement Policy (Geek Squad Protection + More)


Best Buy Computer Replacement Policy

Have you ever asked yourself or your friend what Best Buy Computer Replacement policy is? Well, you are at the perfect place to find the answer to such a question.

According to Best Buy’s computer replacement policy, a damaged or faulty computer or laptop is eligible for a replacement if it meets certain criteria and cannot be repaired. For further protection, Best Buy also offers Geek Squad Laptop Protection for extra coverage for laptops and computers.

In this article, we cover everything you need to know about Best Buy’s computer replacement policy.

Read also: Best Buy Return Policy Opened Electronics (Secrets Nobody Is Talking About)

What is Best Buy’s computer replacement policy?

According to Best Buy’s computer replacement policy, computers and laptops purchased at Best Buy should be provided with a warranty which lasts a year from the date of purchase and provides repair services and replacement for eligible products.

Coverage is not exhaustive and replacement might be denied in some cases.

The policy covers a number of different brands, including well-known laptop and computer brands like MacBook, Dell, and HP. It provides cover for devices that are bought new, as well as clearance and open-box laptops and computers.

If a product is declared defective or damaged, Best Buy will either repair the product or replace it either in part or in full.

What does Best Buy’s computer replacement policy cover?

Best Buy’s computer replacement policy provides protection against a lot of different circumstances, in which a computer or laptop might be damaged beyond repair.

In this case, Best Buy’s laptop protection policy offers replacement under some of the following circumstances:

  • If a failure occurs as a result of defective materials or workmanship,
  • General wear and tear,
  • Replacement of a battery in cases of failure.

What is not covered?

Best Buy’s computer replacement policy covers a range of computer brands, providing support, repair, and replacement where necessary.

But replacement or repair are not guaranteed under every circumstance. Let’s look at some of the kinds of damage which are not covered by Best Buy’s computer replacement policy:

  • Cosmetic damage,
  • Acts of God like weather, earthquakes, and fire,
  • Accidental damage,
  • Cases of theft, abuse, negligence, or generally using the product in ways it should not be used. 

Read also: Best Buy Return Policy Without a Receipt? (Secrets You´ll Never Imagine)

How do I make a claim?

To make a claim on the Best Buy computer replacement policy, your first step is to get in touch with Best Buy, either by calling, going online, or visiting a store.

A staff member should be able to tell you how they can help you and assist you in going about accessing the help you need.

What is Geek Squad Protection?

Best Buy’s Geek Squad Protection is an alternative or supplementary plan intended to provide extra coverage.

As well as providing extra protection against things that are not covered by Best Buy’s warranty, Geek Squad Protection can be used either alongside the standard warranty or as an extension once it runs out. 

Geek Squad Laptop Protection is cover which is specifically intended to protect your computer or laptop. It is available to add to your product within 60 days from the date of purchase. If your device is damaged or broken, Geek Squad Protection’s laptop plan is there to provide repairs or a replacement at their discretion.

What is covered by Geek Squad Laptop Protection?

Geek Squad Protection will decide for themselves whether a replacement is necessary; if the product can be repaired, they will do that instead.

In a standard manufacturer warranty, products are sent back to the manufacturer to be repaired, while in this plan the repairs are usually handled by the Geek Squad themselves.

However, in some cases, a repair may not be possible and so a replacement may be necessary. In this case, either the whole product or certain parts will be replaced; this will depend on the extent and cause of the damage and will be up to the Geek Squad to decide.

Some of the causes of replacement covered by Geek Squad Protection include:

  • Failure or breakages due to accidental damage,
  • A one-time battery replacement,
  • Damage due to a power surge, including power surges as a result of lightning,
  • Failure as a result of general wear and tear, including that caused by overheating, dust, and condensation.

What is not covered?

There are some instances in which the Geek Squad Protection plan will not provide coverage for your product. Although these circumstances are fewer than with Best Buy’s replacement policy, they are still important to be aware of.

Let’s look at some of the circumstances in which a replacement will not be provided:

  • Data recovery in the event of a hard drive failure,
  • Damage due to misuse, neglect, or abuse, accidental or intentional,
  • Cosmetic damage that does not affect how the product works,
  • Incorrect installation, maintenance, or repair by anyone not recognized as an authorized Best Buy service provider,
  • Acts of God like fire, flood, or extreme weather.

How do I claim?

Your replacement or repair will be serviced through an appointment, which can be arranged by going in-store, calling, or going online to the Geek Squad section of the Best Buy website.

Contacting customer support in one of these ways is the best way to get started and ensure you are going in the right direction.

Final Thoughts

Best Buy offers a laptop and computer warranty which lasts one year from the date of purchase and covers a range of brands. It provides protection from defects during this year and offers solutions through repairing the product or replacement.

The Geek Squad Laptop Protection offers more extensive coverage for devices.


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References

https://storage.bestbuy.com/geeksquad/terms/bestbuy_protection/bby_protection_2022_04_12_to_current_english.pdf

Lindsey

Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

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