Wayfair Mattress Return Policy (Opened, No Receipt + More)

Do you know what Wayfair mattress return policy is? Well, you are at the perfect place to find the answer to such a question.

Wayfair makes returning products you purchased from their company easier than ever, whether due to damages or just a change of heart.

So, if you bought a new bed from this company, you are probably wondering what Wayfair mattress return policy looks like. Customers have up to 100 days from purchasing a mattress to return it in good condition. All mattresses can be exchanged or returned with pickup and delivery free of charge one time.

In this article, we will go over Wayfair mattress return policy, along with everything you need to know to make the process go smoothly.

Table of Contents

What is Wayfair’s Return Policy on Mattresses

Because Wayfair has a wide array of mattresses to choose from, it can be easy to choose something that looks like a good fit, only to find out it isn’t right for you. Luckily Wayfair makes the process of returning a mattress simple.

As long as your mattress is still in good condition, Wayfair will work with you to schedule a pickup date and time for free. Each customer is only given a chance to return once per order.

Are There Exclusions to Wayfair’s Mattress Return Policy?

Although the majority of Wayfair’s mattresses are covered under the 100-day mattress return trial period, there are some exclusions to the offer.

These exclusions include:

Mattress Toppers
Crib Mattresses
Air Mattresses
Open Box Mattresses
Clearance mattresses

Even if the items listed above are still in brand-new condition, they are not covered under the 100-day policy and must be returned within 30-days in new condition in order to qualify for a full refund.

How Do you Return a Mattress to Wayfair?

If you tried out your new mattress for a while and still aren’t happy with the way it feels, you can return it for free to the company by logging onto the Wayfair website, choosing the “my orders” tab, then clicking the return option.

Next, you will select the mattress that you would like to return and choose your return and refund method.

Once the company has approved your refund, you will get an approval letter and return confirmation email sent to your inbox. Once the item is picked up and returned to the warehouse, your refund will be processed.

When choosing how you want your refund processed, you can choose between having the money put back the same way you purchased it or getting store credit issued to your account.

Can You Exchange a Mattress With Wayfair?

Yes. If you don’t like the mattress, you originally purchased, you can exchange it for another option. This can be done in two different ways, which are both similar to a refund.

You can purchase a new mattress from the site, then return the new one, which will be credited to your account as soon as it has been returned, or you can request a return and refund, wait for the refund to be approved, then purchase the new option.

What Happens if You Receive the Wrong Mattress?

If you received a damaged mattress or a mattress that wasn’t exactly what you ordered, you can contact customer service and figure out a solution that works best for you.

Typically, this means returning the mattress you received for the correct item without waiting on the return.

Can You Return a Mattress After the 100-day Trial Period?

No, after the 100-day trial period is up, your mattress is no longer eligible for a refund or exchange. Wayfair believes that this is plenty of time to get used to a new bed and to decide whether or not you want to keep it.

Whether you like the bed or not, after 100 days, it is yours to keep, unless there is something wrong with the mattress that is the result of a manufacturer error.

Can You Cancel a Return or Exchange Request After it Has Been Submitted?

Yes. If you submitted a request to return your mattress, then realized you actually want to keep it, you can log into your account and cancel the return.

Doing this will cancel the pickup service and stop the refund process, and you can continue to sleep on your new mattress without any worries.

Do Wayfair Mattresses Come with Extended Warranties?

Most Wayfair mattresses will come with a 10-year limited warranty, which basically only covers damages or defects related to manufacturer error. However, there is additional coverage for an additional fee.

Customers have to option of paying an extra $38.99 to get additional protection on their mattress for up to 10-years through the insurance company, Allstate.

This coverage provides a variety of different incentives when buying a new mattress:

No deductibles or hidden fees
One free mattress protector
Accident coverage (such as spills, animal mess, etc.)
24/7 customer support
Easy online claims
Fast mattress replacement

If the mattress is part of a recall, you will be notified immediately by Wayfair with specific instructions on who to contact and how to receive a replacement or refund.

Will Wayfair Take My Old Mattress?

Wayfair will remove your old mattress from your home after delivering the new one for a pretty significant fee of nearly $150.

This charge covers the setup and placement of the new mattress and the quick removal and disposal of the old one.

It is important to keep in mind that once your old mattress has left your home, there is no way to get it back, and Wayfair is not required to get your old mattress back if you decide to return the bed you recently bought.

Summing Things Up

If you recently bought a mattress from Wayfair and haven’t had it for more than 100 days, you can return it to the company, free of charge, for a full refund or an even exchange.

However, once you are outside of the 100-day time frame, you no longer have the opportunity to give the bed back, so making a decision in a reasonable amount of time is crucial.

References

https://www.wayfair.com/help/article/returns_and_exchanges/