Target TV Return Policy (What’s Covered, No receipt + More)

Do you know what Target TV return policy is? Well, you are at the perfect place to find the answer to such a question.

Target may not have ever eclipsed Walmart, one of Target’s biggest competitors, but it still ranks as one of the largest retail stores in the country, standing in at number 8. Compared to all of the other retail stores, outside of Costco, Target has one of the best return policies as well, especially in electronics.

If you purchase a TV from Target and decide to return it, Target’s return policy allows you to take a full month (30 days) to bring it in for a full refund. That may sound pretty small but, in terms of the competition, it’s one of the best return policies on electronics you will find.

Only Costco has a ridiculous amount of time on electronic returns, but the closest retail giant behind Target, as far as electronic returns are concerned, is Walmart, and Walmart only allows for 15 days.

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What Is Target TV Return Policy?

Television sets purchased at Target fall under their electronics department category so the Target return policy on electronics applies to their TVs as well.

You have 30 days from the date of purchase to return your TV to Target for a full refund or exchange.

However, if you are a Red Card customer, you can extend your 30-day return period by an additional 30 days, giving you a full 2-months from the original purchase date to return your television to Target.

There are also a couple of other exceptions to Target’s return policy. If you purchase your TV anywhere between October the 1st and December 25th, you have an extended period of time to return your TV as well.

Target will announce each year what the extension entails and how long it will last. The only time that Target will not accept a TV return within the 30-day period (60 for Red Card holders) is if the TV was purchased in another country.

It’s Target policy not to accept international returns on any items.

Red Card Holders

Red card holders—as mentioned above—have an extra month to decide whether or not you like your new TV and want to return it. If you decide to purchase a Target TV online, you get free 2-day shipping (Target’s response to Amazon Prime membership benefits), along with an extended return program for everything, not just TVs.

You also get a storewide 5% discount, so that TV won’t be quite as expensive. You also get exclusive access to all kinds of deals that Target will announce at certain points throughout the year.

Red Card shoppers get too many advantages to ignore picking one up, especially if you shop at Target often.

Returning a TV to Target

Target offers customers two methods for returning TVs or any other product that they purchase. You can either return your Television by going to a Target store or you can return it through their online store.

Target TV Return Policy In-Store

Target is relatively easy when it comes to returning items, however, Target does have a few stipulations.

Target requires the original proof of purchase receipt. If you ordered your Television from Target online, you can bring on your order receipt with the order number on it.

Target also requires an ID for all returns. If you don’t have your ID with you, Target might still process the return, especially if you have your receipt on you.

That’s going to be entirely up to management when you arrive at the store.

If you have a large package, and many of the larger TVs qualify as large packages at Target, then you may qualify for a ‘pickup’, which means that Target will send someone out to your house to pick up the TV and bring it back to the closest Target.

However, if you manage to bring it back, Target will refund you the full amount, only to your original payment method.

For example, if you purchased the Television with a debit Mastercard, you need to have your Mastercard with you when you make the return because Target will place the refund on your card.

If you made the purchase in cash, it depends on how much money is available in the register. Oftentimes, Target will refund you for a cash purchase partially in cash, with the rest going onto a gift card or a Target in-store spending card.

Target TV Return Policy Online

You can return your online purchases to a physical Target store if you want to. But if taking it to the store is not in the cards, you can process your return online and have it shipped back to Target at your convenience.

Like in-store shopping, online returns have to go back within 30 days, unless you have a Red Card.

You can process your return by going to Target’s website, or you can do it through the Target app, which is available on iOS and Android devices.

Either way, the process is pretty simple, with the app being a little more streamlined than the web option.

Open your Target app or go to the Target website and log in
Select your Orders
Locate the TV that you ordered and select it
Generate a shipping label
Print the label and place it on the package
Take the package to the shipping service that is on the shipping label

Unfortunately, online returns take quite a while. First, you’re looking at a good 3 to 5 business days for Target to receive the Television, assuming that you mail it off in the morning.

Second, it will take Target an additional 5 business days to process it and release your refund to you.

Target TV Return Policy Without a Receipt

Many of the larger retail chains are really trying to get it together when it comes to tracking purchases because customers constantly lose their receipts.

Target is not completely there yet but they do have a few ways of tracking your purchases in-store.

Online purchases are much easier to track because the purchase stays in your Orders tab. It’s difficult for some retailers to come up with a full-proof method for tracking purchases because they don’t all operate like Costco and Sam’s Club.

Costco and Sam’s Club require memberships for those who want to shop in their stores. The membership card also serves as a purchase tracker, making it very easy to keep up with what customers purchase and when.

Target attempts to do the same thing. When it comes to purchases by Red Card holders, all of those are tracked just as easily as memberships are at Costco and Sam’s Club.

Outside of Red Card purchases, Target attempt to keep track in a number of ways.

Credit card purchases like VISA, Mastercard, Discover, and American Express
Target Gift Cards
Target VISA Card and Target Debit cards
Standard debit cards
Standard credit cards
Personal checks

If you made your purchase using cash, you will have to have a receipt. There’s no way for Target to track purchases from customers who use cash and if you have no receipt to provide them, it’s unlikely that your refund or exchange will go through.

In fact, if you pay with anything else and you aren’t a Red Card member, there’s a chance that Target won’t be able to locate your transaction.

While Target states that they are able to track some of your transactions via cards and so forth, they haven’t perfected their system yet.

There are numerous complaints about Target not being able to locate purchases. So, the best way to ensure that your return is successful is to hold onto that receipt no matter what.

If you have a drawer or some sort of organizational tool, use it.

Does Target Have Exceptions for TV Returns

Maybe ‘exceptions’ is too strong of a word. They do have a few ‘criteria’ that you will have to follow if you want to return your TV.

Your TV must be returned with all of the components or accessories that were sold with it
You cannot return used TVs to Target
You don’t have to have the original receipt so long as either you or Target can locate proof of purchase
You can return a TV in 60 days if you are a Red Card holder but you have to use the Red Card to be eligible for the extended period

If you open the TV at home, you will still be able to return the TV to Target. However, if you install it or turn it on, it’s now considered to be a used TV and Target won’t accept returns on used TVs.

Will they know that you turned it on and decided that you didn’t like some aspect of the screen?

Probably not. You can probably get away with it but since most TVs are smart TVs nowadays, it’s going to run you through a setup mode when you turn it on for the first time, which will include setting up an internet connection.

The best thing that you can do in that case is to run a factory reset the TV before you cram it back into its box.

Defective TVs

Target has a no-questions-asked policy on their TVs and, if it’s defective, you can return it within 30 days and it won’t be a problem.

However, you may want to take advantage of the manufacturer’s warranty on the Television and get a new one.

What to Do if You Miss Target’s Return Period?

You can still try and bring your TV into Target if you missed the original time period, even if you purchased it with a Red Card and missed out on the 60-day return window. Odds are, you will be refused by a floor associate.

What you will have to do then is escalate to the management level and see if you can’t sweet talk the manager into accepting the return. A TV that is still in its original packaging and has never been opened or used, is more likely to be accepted at the end of the day.

This is especially true if you are only a day or two over the return policy time limit. If you are months past, your luck diminishes with each passing day. All stores still operate under the mantra that “the customer is always right.”

You will need to leverage that to the greatest possible degree. Of course, getting belligerent and irate in the middle of Target isn’t going to get you anywhere.

Be respectful and polite but also remain firm in your conviction that Target should accept the return.

If you have the time and patience to push the issue up the chain of command, you would be surprised at how often Target will eventually take the return and give you a refund, especially if your purchase is either validated or you have a receipt for the original purchase.

Take Advantage of the Manufacturer Warranty

No matter where you buy your TV, there is always a manufacturer warranty on it and you will find that warranty information on the info pamphlet or user manual that comes with the TV.

For the most part, these warranties should be pretty extensive and last 6 months to a year.

Of course, you can’t use the warranty as leverage if there is absolutely nothing wrong with the TV. So the warranty angle is only viable if you are dealing with a defect with the TV.

If you have gone past the 60-day return window for a Red Card purchase and you have a 6-month warranty on a defective TV, you’re good to go.

While the warranty is with the manufacturer, Target will have to handle it through them when you bring it back.

All Things Considered

Target has a pretty decent return policy and if you are a Red Card shopper, you get 30 extra days with your TV and everything else in a Target store that is applicable for returns.

While Target doesn’t have the longest return period out there, they are still hands and feet above almost all of the competition.

References

https://help.target.com/help/targetguesthelparticledetail