H&M Return Policy In Canada (Do They Have One + More)

H&M Return Policy Canada

Do you know what H&M return policy in Canada is? Well, you are at the perfect place to find the answer to such a question.

H&M is a Swedish multinational fashion company that deals with clothing and apparel for men, women, teenagers, and children. The global clothing retailer has a huge cult following as it offers trending designs at affordable prices. 

The brand has up to 5000 stores worldwide in 74 countries and 6 continents. If you recently bought something from H&M Canada, you might be wondering if it is possible to return it.

So, what is H&M return policy in Canada? H&M has a very reliable return policy, and the company is happy to accept returns within 30 days after your purchase. Plus, the item should be returned in the same condition you received it in. Some items may not be eligible for return for hygienic reasons. 

If you’re interested in knowing all about H&M Canada’s return policy, keep reading this article. We’ve covered all the details you need to know. 

What Is H&M Return Policy In Canada?

According to the company’s return policy in Canada, you have a window of 30 days to return an item after purchase. During this time, you should make sure not to damage, tear, wash or alter the product in any way as this will make the return unacceptable. The product should also not look worn so it is recommended that you only try it on for fitting purposes. 

All the labels and tags should also be intact to make the return process easy. So, it is always advised to try on a product before buying it at the store. 

Depending on your particular case, you will either get a refund or an offer to return and get another item.

Read also: H&M Return Policy in Store (Full Guide)

How Can I Return Online Purchases to H&M?

Online purchases can be returned to H&M via mail only. This means you cannot take an item directly back to the store. Again, your online purchase also has to be sent back within 30 days of its purchase. 

You can simply fill in the Return Form that comes with your parcel and then send the items back to the company. Make sure to pack the items properly and in the original packaging if possible. 

What if you’ve lost your Return Form? No worries! Simply head over to the H&M website and print out the form, as it’s also available there. If there is any confusion, you can get in touch with an H&M customer support representative.

Read also: Sephora Black Friday in Canada (All You Need to Know!)

The H&M Return Process for Canada

You can return your items via Canada Post Retail Center for $4.99. For H&M members, the returns are free. You should follow these steps to easily return the items:

  1. Fill the Return Form and also select the code that states the specific reason you are returning an item. 
  2. Put the items back in the box or bag they came in and remember to place the return form along with them.
  3. Put on the Return Label on the return parcel.
  4. Take the parcel to your nearest Canada Post Retail Center. Also, keep the proof of postage with you after shipping it back. 

Which Items Cannot Be Shipped Back To H&M?

Some items are considered dangerous for transportation via mail and there are delivery restrictions on them. These restricted items include some cosmetic products containing flammable substances. 

Some of the restricted items are:

  • Nail polishes
  • Nail polish removers
  • Certain perfumes
  • Products in spray cans

If you received a defective product from any of these categories, you should get in touch with customer support by calling 1-855-272-7007.

The representative will guide you about the best way to send the product back and how you can safely pack it.

Read also: H&M Return Policy Online (Complete Guide)

Which Items Cannot Be Returned To H&M?

Some H&M items are not eligible for return in store or online. This includes items bought on sale. Sale items are considered final, and they cannot even be exchanged. 

For hygienic reasons, the following products cannot be returned:

  • Bodysuits
  • Underwear
  • Swimwear
  • Jewelry
  • Cosmetics
  • Face masks

Returns of special or limited edition products as well as collaborations are subject to the company’s decision as the standard return policy may not apply on them.

What Is The Refund Policy At H&M?

Refunds will be given if you return the item within 30 days of purchase. You should also know that you will receive the refund value in the same payment method you first used to make the purchase. 

If you paid using a credit/debit card, it may take up to 30 days to process your request and receive the refund. If you don’t receive the refund by then, you should get in touch with your bank.

If you used a debit or credit card and your bank applied any additional charges on the transaction, H&M will not be responsible for refunding it. 

How Can You Get A Refund If You Paid With A Gift Card?

If you wish to return a product you purchased using an H&M Gift Card, you will receive an e-gift card with the refunded amount in it. The e-gift card is sent via email and you can then use it to make a new purchase.

If you bought an item using a combination of payment methods like a gift card and a credit card then you will first receive the refunded amount in the gift card.

The remaining amount will be deposited into the credit or debit card you used to make the purchase. 

Read also: H&M Return Policy Without a Receipt (What’s Covered + More)

Does H&M Offer Exchange On Products?

H&M does not currently offer exchanges on their items. If you want the same item in a different color or size, you can simply return it to the company and place a new order for the item you want. 

Final Words

We hope you found this article informative and that you now know the return policy of H&M Canada. As mentioned earlier, the H&M staff is quite cooperative and always puts customer satisfaction first. 

You can even return items that don’t have a receipt anymore. However, this will require a valid proof of ID and it is still advised to keep the receipt safe with you if you’re not sure about keeping the product. 

Enjoy your H&M shopping spree!




Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

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