Sephora’s Return Policy in Canada (What’s Covered + More)

sephora return policy canada

Do you know what Sephora´s return policy in Canada is? Well, you are at the perfect place to find the answer to such a question.

Sephora offers Canadian customers a wide variety of makeup, perfumes, and other high-quality beauty products in stores and online that most users love.

But what happens if you get your product home and it doesn’t want you expected?

What is Sephora’s return policy in Canada? Sephora provides easy returns for Canadian residents, allowing them to return any new or gently used product within 30-days for a full refund, or within 60-days for store credit.

For more information on Sephora’s return policy, and how to return items to a Sephora store, check out the rest of this article.

What is Sephora’s Return Policy in Canada

You have 30-day from the initial date of sale to return any product you are not 100% satisfied with to Sephora in stores or at for a full refund, returned to you the same way in which it was initially purchased. Remember to keep your receipt in order to receive your refund.

If you purchased an item from Sephora but decided you wanted to return it after 30-days, you can still send back an item for a full refund.

However, you will be refunded in the form of store credit, to use towards other Sephora products.

Read also: Sephora Return Policy (Return & Exchange – The Truth!)

Can You Return Products to Sephora Without a Receipt in Canada?

Yes. While returns are much easier when you can provide the original receipt, you can still return most products to the store without one.

In the case you can’t find your original Sephora receipt, the employee may be able to locate your purchase in their computer system. If the employee cannot track down your purchase, you are still not out of luck.

Without proof of purchase, you can still return products to Sephora and receive store credit in the full amount of the purchase price. This price will reflect the lowest sales price within the last few weeks of the return date.

Read also: Sephora Return Policy Without Box (What’s Covered + More)

Can You Exchange Products Online with

Yes. Sephora offers its customers the ability to return products they purchased on by mail.

In order to return your purchase by mail, you will have to log in to your Sephora account, select the item you want to send back, then follow the prompts to continue the process.

Typically you will be asked to print a pre-paid return label and put it on the original package, or a new container that will keep the product safe during transport.

Keep in mind that Sephora will not refund you the shipping cost paid for the initial purchase transaction.

Can You Return Used Products to Sephora in Canada?

Sephora likes to keep its customers happy and wants to ensure a 100% satisfaction guarantee. Because Sephora is dedicated to customer service, they typically take back all products purchased at their stores even if they are used.

Products can be sent back in “lightly used” condition and either exchanged for another product or returned for a full refund within 30-days. 

Products that are used extensively can be refused a refund and each situation is left at the discretion of the employee. 

Read also: Sephora’s Return Policy on Perfume (What’s Covered + More)

Sephora Return Policy Warning

While Sephora makes sure they take care of their customers and do their best to keep everyone happy, they are also fully aware there are people out there who are willing to cheat the system.

Sephora monitors all returns and exchanges that go on inside the company.

If customer service detects any type of fraudulent activity or abuse of the return policy, you will receive a notice by mail that they will no longer be able to accept your returns or offer you refunds or exchanges for any reason.

Can You Return Products Purchased at to a Retail Location?

Yes. Customers who bought their Sephora products from the website have the option to return the items to a physical retail location anywhere in Canada. 

In order to return an online purchase to a physical location, the customer must provide the original packing slip or other proof of purchase form, email, or proof on a mobile device.

If the purchase can not be verified in the Sephora system, a refund will not be granted.

Can You Return a Gift You Received From a Sephora Canada Store?

Absolutely. If you received a product bought at any Canadian Sephora stores or from, you can take it back to a physical location for an exchange or refund provided in the form of a gift card, or, you can send the product back by mail.

If you decide to return the product by mail but don’t want the gifter to receive the refund, you can contact the customer service center by phone to request the refund be sent to your account instead.

Your online store credit can be redeemed for any product on the website.

Can You Return a Sephora Gift Card?

Gift cards are one of the few items that can not be returned. Stolen or lost gift cards will not be replaced and you can not redeem a gift card for cash at any Canadian Sephora stores.

Summing Things Up

If you love shopping for all your favorite beauty products at Sephora, you can visit any Sephora stores in Canada or shop their online site, without having to worry about not being satisfied with the item you purchase.

Sephora provides easy returns, refunds, and exchanges on most of the products they sell.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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