H&M Return Policy Without a Receipt (What’s Covered + More)

H&M Return Policy Without Receipt

Do you know what H&M return policy without a receipt or with no receipt is? this is one of the questions our readers ask a lot. Well, we´ve got you covered.

H&M is one of the most popular shopping destinations across the world. The brand has a huge clientele and tries to accommodate its customers through reliable and dedicated policies. When it comes to return and refund policies, H&M surely knows how to do it right. 

So, what is H&M return policy without a receipt? you can return or exchange items without the receipt if you are within 30 days and the items are still in a good, unworn condition.

If you want to know exactly what the return window is, which items you can and cannot return, and how you can return items to H&M, keep reading because this article has it all covered.

What is H&M Return Policy?

The H&M return policy is pretty straightforward for both exchange and refund items. You can take the items back to the company within 30 days of purchase and get a full or partial refund, depending on the case. 

Whether you made a store purchase or an online one, you can easily return or exchange items you don’t want to keep. However, sticking to the return period is necessary. After the window has passed, your case won’t be entertained for a return.

If 30 days have passed, you might be offered to exchange the item for another one.   

Read also: H&M Return Policy Online (Complete Guide)

Can I Return Something To H&M Without a Receipt?

Yes, even if you don’t have a receipt, H&M accepts returns and exchanges. If you wish to return something without a receipt, the product should not be damaged, worn, or altered in any way.

You should also be careful not to wash it as this can change it from its original condition. Even if you have worn it or once or twice, this should not be visible or obvious.

When returning an item without a receipt, you should take along your valid ID card to successfully complete the process. You will then receive store credit of the same selling price or the lowest selling price of the item in the last month.

Another great offer at H&M is that you can take any pre-loved garments and return them to the store and get a 15% discount voucher in return. 

Read also: H&M Return Policy in Store (Full Guide)

How To Return Items Without A Receipt?

There are two main channels to return an item you don’t have a receipt for: in-store or online. For in-store returns, you can exchange the item at the last sale price or its current selling price. 

In the case of online returns, you can exchange the item at the current selling price only. If you want the same article in a different size or color, you can return it at the H&M retail store and place an order for the new one on the website. 

How Many Non-Receipt Returns Can I Make?

H&M has a great tracking system for non-receipt returns which uses your ID card for verifying your identity and purchases.

You can’t make too many non-receipt returns without any solid basis. In this situation, the company has the right to refuse your request. 

We cannot share the exact number of allowed non-receipt returns as this is not confirmed. If you wish to find out, your best bet is to contact customer support directly.  

What Items Can’t Be Returned?

Some items cannot be returned so easily to H&M. Items you cannot return include Final Sale items from the store or online.

These final sale, non-returnable items are:

  • Undergarments: If the panties or boxers come in a multi-pack, it is considered open once you’ve opened the seal or packaging. Even if you haven’t tried them on, you may not be able to return them especially if you bought them on sale.
  • Swimwear: If the “hygienic seal” has been broken, you cannot return these.
  • Fabric Face Masks: For hygienic purposes, face masks are non-returnable. 
  • Gift cards.

While returning these items is not possible, you may go to the store and get them exchanged from there. You cannot exchange these items online.

Can I Return Items Missing the Tag to H&M?

What about items that don’t have their tags intact anymore? H&M allows customers to return these as long as they are unwashed and unworn.

If the product appears worn, the chances of a return can be low depending on the manager and how accommodating they are.

If the tag is still attached and the barcode section is removed, you can still return it to H&M if it’s in the original condition.

What Is H&M’s Refund Policy?

If you don’t want an exchange from H&M, you also have a refund option. So, what is the refund policy and how can you go about it?

If the exchange option doesn’t work for you in a particular scenario, and you wish to have your money back, then the refund process is applicable.

The company first has to accept your refund request. Once it is approved, you can typically expect the refund within 2 weeks. 

Keep in mind that you will receive the refund amount via your original payment method. So, if you purchased an item using cash, you will receive the refund in cash.

Final Words

Now you know the details of the return, refund and exchange policy of H&M. Apart from the return window, there are a number of factors you need to consider before you try to return an item.

Making sure the article is in good condition is one of the most important criteria. 

Also, remember that it’s always advised to take along the receipt when possible as this makes the process more hassle-free and speedy. So, try not to lose the receipt. But even if you do, H&M’s customer service will make sure to accommodate you in the best way possible. 

We hope you enjoyed reading this article and found it informative and useful for your future H&M purchases. Enjoy your shopping!




Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

Recent Posts

error: Content is protected !!