H&M Return Policy Online (Complete Guide)

H&M Return Policy Online

Do you know what H&M return policy for online orders is? this is one of the questions our readers ask a lot. Well, we´ve got you covered.

H&M carries an entire line of fashionable clothes and exclusive home goods. Sometimes, though, it can be hard to tell if something will fit your style until you order it and receive it in person. Not everything always works out, which is why returns are so convenient.

So, what is H&M’s return policy for online orders? You can return any item ordered online from H&M by mailing it back to their returns department. Most products also qualify for free returns at any H&M store location even if you purchased them online. You will receive a full refund to your card account with proof of purchase; however, shipping and handling fees are not eligible for a refund.

In this article, we will cover how to initiate an online return for H&M as well as the process of mailing your return back to H&M. We will also inform what online purchases are eligible for in-store returns and how to return H&M merchandise that was purchased with Klarna.

How Do I Initiate an Online Return for H&M?

Initiating a return for H&M online is simple and easy. With your email address and the order number, log on to H&M’s Return Portal.

Indicate the items you would like to return with an explanation as to the nature of your return.

Once your return has been processed digitally, you will be sent a set of instructions on how to package up your return, what items to include, and where to send it back.

Once H&M has received the return, they will refund your account minus the cost of shipping and handling. If you paid with a debit or credit card, the refund process may take at least two weeks.

Read also: H&M Return Policy Without a Receipt (What’s Covered + More)

Can I Return All Online Orders to a Physical H&M Store?

Clothing and beauty products that were ordered online can be returned to any physical H&M location. If you have proof of purchase such as an e-receipt or the shipping confirmation email and return the merchandise within thirty days of purchase, you will receive a full refund for your purchase.

Outside of the thirty day return window, you can exchange your unwanted item for one of equal or lesser value. All returns made to physical store locations are free, but not all items can be returned to an H&M store if it is purchased online.

Swimwear that does not still have the hygiene seal in place and underwear cannot be returned either in-store or via mail for the health and safety of H&M’s customers.

Home products must be shipped back to H&M and cannot be returned to any physical store location due to restocking issues.

Read also: H&M Return Policy In Canada (Do They Have One + More)

How Do I Mail Back My Online H&M Purchase?

Your online H&M order will come with a pre-paid return label should you choose to send back any unwanted items in the mail.

The cost of shipping will be deducted from your total refund. You should have also received a return form that you need to fill out to include with your returned item.

On the form, you need to indicate the nature of your return especially if the merchandise you received was defective or damaged. Be as detailed as possible when describing the condition in which you received your order.

You can return your item using the same box that it was shipped to you in. Stick the prepaid return label on the box and drop it off at any United States Post Office to ship it out.

If you have misplaced the prepaid label or wish to use another mail service, you can send your return to H&M’s return department in Plainfield, Indiana.

How Do I Make an H&M Return with Purchases Made with Klarna?

If you purchased an item from H&M using Klarna’s buy now pay later service that you would like to return, you need to initiate your return online through the page dedicated to Klarna purchased H&M products.

Once you’ve reported your return, you will not have to make any more payments on your Klarna account until the return is processed.

Klarna is handling the financial portion of your return so if you have any questions regarding your refund, you should speak to one of their customer service representatives.

Once the return has been processed, Klarna will inform you what your refund will be and whether or not you still have payments to make on your balance for cancellation fees.

Klarna usually emails customers for bank information so that they know where to send to refund money. Be on the lookout for that so you can get a refund on your purchase.

If you have any questions on the return of the item itself even if it has been purchased using Klarna, you should contact customer service for H&M.

Read also: Sephora Black Friday in Canada (All You Need to Know!)


H&M offers lots of great clothing and home items that can be purchased in-store or online at their website. If you need to return merchandise you purchased online from H&M, there are multiple ways to do so.

All products eligible for return that are ordered online can be shipped back to H&M and most can also be returned to any physical store location.

Swimwear without the hygiene strip and underwear cannot be returned at all for hygienic reasons. Only clothes and beauty products may be returned to a physical store. If you ordered a home item online, you must ship it back as H&M will not receive it in-store.

Starting a return online is simple and can be accomplished through H&M’s return website using your email address and order number. If you want to ship your return back to H&M, simply use the pre-paid return label and enclose the Return Form indicating the nature of your return.

You will not be refunded shipping and handling fees, but as long as you include all the necessary information such as proof of purchase, Return Form, and the item in question, you will receive a full refund for your online H&M purchase.




Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

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