Costco Mattress Return Policy (Online, In-Store,  No Receipt)

costco mattress return policy

Do you know what Costco’s mattress return policy is? Well, you are at the perfect place to find the answer to such a question.

There’s nothing worse than buying a new mattress, getting excited to jump into bed, and realizing that it is the most uncomfortable mattress in existence. If that’s the situation you are experiencing with your Costco mattress, You probably want to return it ASAP.

That begs the question: What is the Costco mattress return policy?

All Costco mattresses come with a 100% satisfaction guarantee. If you are not satisfied with your mattress for whatever reason, you can return the mattress. Costco even offers assistance if you do not have a large enough truck to return the mattress to the storefront location. You can return mattresses online too.

To learn more about Costco’s mattress return policy, including how long it lasts and how to return the mattresses, keep reading. This guide will help you return to your Costco mattress in no time.

Can I Return My Costco Mattress?

Simply put, you can return your Costco mattress at any time. Although Costco does not have a return policy for mattresses specifically, all of their mattresses fall underneath the standard Costco return policy.

This policy is clearly printed on every Costco receipt. So, you can return any Costco mattress at any time.

  • Mattresses That Fall Under the Warranty: All
  • Reasons Mattresses Can be Returned: Any
  • Return Policy.: None, return any time
  • Open Mattresses Covered? Yes
  • Receipt Required? No

Read also >> Costco Air Mattress Return Policy (What´s Covered + More)

Costco Mattress Return Policy

If you are looking for a Costco mattress return policy, you aren’t going to find one specific to mattresses. Instead, Costco has one return policy that applies to all of its products, including batteries, mattresses, and everything else. This return policy is printed right on the receipt.

Costco products, including mattresses, come with a 100% satisfaction guarantee. If you are not satisfied for whatever reason, you can return the mattress at any point.

There is not a return period to abide by, and you don’t have to have a reason for returning the mattress.

Read also >> Costco Mattress Return Policy in Canada (Coverage + More)

Which Mattresses Fall Under the Warranty?

Since all Costco products fall underneath the 100% satisfaction guarantee, all mattresses fall under this guarantee as well.

So, air mattresses, traditional mattresses, air mattresses, Casper mattresses, and any other mattress sold at Costco falls underneath this warranty. Accessories fall underneath it as well.

Can I Return Opened Mattresses at Costco?

Yes. You can return opened mattresses to Costco. Even if you have thrown away the original packaging, you can still return the mattress.

If any of your mattress’ accessories are opened, you can return them as well. In this respect, Costco has one of the most lenient return policies.

How Long Is the Costco Mattress Return Policy Valid?

Most stores only allow you to return products within a certain amount of time. this is not the case for Costco’s mattress return policy.

Costco’s return policy is valid indefinitely, meaning you can return your mattress at any point after purchasing it from Costco.

Do I Need a Receipt to Return My Mattress at Costco?

If you have your receipt, you can certainly use it to return your mattress. However, Costco tracks all purchases using your membership card.

What this means is that you do not need your original receipt to return your mattress. Workers can just look up your membership purchases in order to return your products.

Read also >> How Thick Is A Twin Mattress? (Size Guide + Measurement)

Do I Need a Reason to Return My Costco Mattress?

You do not need a reason to return your Costco mattress. Even if you have simply changed your mind, Costco will accept the return.

How Do I Return a Costco Mattress?

How you return the Costco mattress depends on whether you want to return it in-store or online. Here are the steps for returning your Costco mattress in both cases:

Costco Return Mattress In-Store

The in-store return process is the fastest and most convenient. Simply take the mattress to your closest Costco warehouse.

A customer service representative will handle everything. You will even get your money back immediately using the same card you used to make the purchase. Note that there may be a delay, depending on your bank or card issuer.

If you do not have a large enough vehicle to drive the mattress to a Costco location, Costco will help you out.

Call your local Costco store and inform them that you want to return your mattress but don’t have the means to do so. They’ll schedule a time to pick up the mattress for return.

Costco Return Mattress Online

If you don’t have a Costco location near you, you can return your matches through Costco online. The process takes a little bit longer to get your money back due to shipping, but the process is still super easy. Plus, you don’t have to spend a dime on shipping.

Go to your Costco account and click the tab that says, “Orders & Returns.” You’ll fill out a few prompts. By the end, Costco will provide you with a return shipping label.

They will also help you to set up a pickup time and date for the mattress to be removed.

Whenever you return your Costco mattress online, the original card used will be refunded. You will have to wait for the mattress to arrive in order to get your refund. The process is still fast, convenient, and safe.

Read also >> Amazon Mattress Return Policy (How To Return? No Receipt)

How Long Does a Mattress Last?

Most mattresses last on average seven to ten years. To increase the longevity of your mattress, you can flip the mattress when it is about five years old to evenly wear it.

The sleeping styles and weight of those using the mattress could influence a mattress’ lifespan and cause it not to last as long as it should.

The material of the mattress will also affect its lifespan. For example, latex mattresses can last fifteen to twenty-five years while innerspring mattresses only last around five to seven years.

Memory foam and hybrid mattresses fall within the average lifespan of seven to ten years.

How Often Should a Mattress Be Replaced?

Since mattresses don’t typically last beyond ten years, it is recommended to replace your mattress every six to eight years. Some people may be able to lengthen the time between mattress replacements if they take care of their mattress and or don’t exert too much stress on the bed.

However, a great amount of weight can influence the performance of your mattress which over time can lead to discomfort and poor sleep.

If your mattress supports a lot of weight or endures a lot of activity from restless sleeping, then it may wear out sooner eliciting an earlier replacement than anticipated.

It may be a good idea to talk with your doctor as well as to see how often to replace your mattress if you have medical conditions such as back problems or sleep apnea.

How Much Does It Cost to Return a Mattress to Costco Online?

Costco does not charge you to return a mattress to the online store. If you are not satisfied with your mattress purchased from Costco online, you can return it for free.

There are no shipping fees or pick up fees. You can only return a mattress to Costco online if you bought it online, however.

If you arrange it with Costco, they will come to your house to pick up your unwanted mattress for free. Alternatively, you can speak with a customer service representative to take the necessary steps to ship your Costco mattress back.

They will either issue a prepaid shipping label or reimburse you for shipping charges with your mattress refund.

How Do I Return a Memory Foam Mattress to Costco?

You can bring your unwanted memory foam mattress to any Costco warehouse to return it for a refund on your purchase. Even if you don’t have your receipt, a Costco associate will be able to look up the purchase by searching your Costco membership number.

Alternatively, you can call a customer service representative from Costco and arrange to have the memory foam mattress picked up free of charge from your house.

They will help you process the return as well so that you can receive a full refund on your purchase.

Costco’s return policy states that you can bring almost any item including memory foam mattresses back to the warehouse for a refund if you are not satisfied with the item for any reason.

What Is the Best Month to Buy a Mattress?

There are two different ways to determine the best month to buy a mattress: when new mattress models roll out and when major mattress sales occur.

Most new mattress models are released to the market between March and June, so any month in the spring and early summer provides a prime selection of brand new mattress options.

Alternatively, you can time your mattress purchase with the big mattress sales. The biggest mattress sales occur around President’s Day, Memorial Day, and Labor Day, making February, May, and September optimal months to buy a mattress.

By combining these two factors, May seems to be the best month to buy a mattress since you can take advantage of sales and see the new models that roll out.

Best Budget Option (Non Fiberglass)
Most Popular (Non Fiberglass)
Best Luxury (Non Fiberglass)
  • 100 Night sleep trial
  • Breathable foam
  • Ecofriendly knit cover made from recyclable materials
  • Made in USA
  • Adaptive Foam Infused With Graphite And Memory Foam
  • Green Guard Gold & Certi-PUR US Certified
  • Made in USA
  • 101 Night sleep trial
  • Unbeatable lifetime warranty
  • Thoughtfully designed foams in every layer
Best Budget Option (Non Fiberglass)
  • 100 Night sleep trial
  • Breathable foam
  • Ecofriendly knit cover made from recyclable materials
Most Popular (Non Fiberglass)
  • Made in USA
  • Adaptive Foam Infused With Graphite And Memory Foam
  • Green Guard Gold & Certi-PUR US Certified
Best Luxury (Non Fiberglass)
  • Made in USA
  • 101 Night sleep trial
  • Unbeatable lifetime warranty
  • Thoughtfully designed foams in every layer

Are Costco Mattresses Cheaper In-Store?

The price of a Costco mattress will be the same in the store and online. However, if you purchase a mattress through Costco’s website, you will have to pay to ship it to your house. If you pick it up in the store, you don’t have to pay shipping charges and can bring the mattress home with you right after you purchase.

If you find a sale price online that is not displayed in the store, ask a customer service representative because they should be able to price match with the website.

Costco already offers so many advantages to its members that mattresses are generally cheaper in the warehouse than at any other mattress dealer.

Will Costco Pick Up a Mattress Return?

Costco does have a mattress pick up service. If you call your local warehouse, you can schedule a date and time for Costco associates to pick up your unwanted mattress from your house. The associates will need to verify your membership by seeing your Costco card and they will direct you on how to receive your refund.

They will take the mattress off your hands at no cost to you. Mattress pick up through Costco is easy, convenient, and free.

If you don’t want your mattress anymore, don’t go through the hassle of trying to ship or lug it back to the store yourself. Call someone from Costco to come pick it up!

Can I Return a Mattress to Costco After Three Years?

Costco accepts returns on mattresses at any time after purchase if you are unsatisfied with the product. If you are unsatisfied with your Costco three years after you buy it, you can return it to Costco even if you don’t have the original receipt.

A Costco associate will be able to look up the purchase by your membership number.

That being said, Costco relies on the honesty of its customers. You should not return a mattress that has been used for three years to the store.

If you have a mattress and don’t end up using it until three years late and find out there is a problem, then you can, in good conscience, return it.

Does Costco Have Mattresses on Display?

While Costco offers a selection of different brands and models of mattresses, there are no display mattresses to test out. Most mattress dealers will have mattresses laid out in the stores so that you can see if you like the feel and comfort of a mattress. Costco does not offer that feature.

Since Costco sells a suite of other products, there is no room to lay out a mattress display. Instead, they offer a generous return policy that states if you are not satisfied with your mattress purchase for any reason, you can return it for a full refund at any time.

This allows you to test out the mattress to see if it’s right for you since you cannot do that in the store.

What Is Costco’s Sealy Mattress Warranty?

Costco abides by the mattress warranty that Sealy provides for its products. Sealy’s limited warranty begins with the purchase of the mattress and is only valid for the original buyer of the mattress. The warranty covers the manufacturer’s defects that affect the mattress fabric, springs, and foundation.

Normal wear and tear, abuse, misuse, and any damage incurred by the purchaser of the mattress are not covered by the Sealy mattress warranty.

If you have any problems or questions regarding the warranty, contact a Costco associate to help you figure out how to solve and answer them.

How Does Costco Refund Money for Mattress Returns?

Costco will refund your mattress in the same form of tender with which you originally paid. If the mattress was a gift, you need to bring in the gift receipt in order to receive a Costco gift card for the full amount of the mattress.

If you don’t have your original purchasing receipt, a Costco customer service representative can look up the purchase by your Costco membership number to how you paid for the mattress.

Purchases returned to Costco online may take a bit longer to refund since the return process will not start until the mattress has been received at a Costco warehouse.

Credit and debit card refunds can take up to seven to ten business days to hit your account, while cash and gift card refunds will be given immediately.

Can a Non-Costco Member Return a Mattress?

Non-Costco members cannot return a mattress to Costco. If you have been gifted with a mattress from Costco but do not have a membership yourself, you will need to have the purchaser of the mattress go with you to return it.

A Costco associate needs to verify the membership of the original purchaser in order to honor a mattress return.

If you cannot arrange for the original Costco member to accompany you for the return, you may have to find another way to dispose of your unwanted mattress either by giving it away or selling it through a resale venue like Facebook Marketplace, eBay, or Craigslist.

Final Thoughts

Unlike most of the competitors, Costco allows you to return your mattress. Not only can you return mattresses, but Costco has one of the most convenient and lenient return policies, especially for large purchases like mattresses.

Because of Costco’s 100% satisfaction guarantee, you can return your mattress at any time for any reason. You can even return opened mattresses.

You don’t need your receipt either. In other words, you can return your Costco mattress for any reason.

Better yet, returning a mattress to Costco is fast, easy, and convenient. You can return mattresses online or in-store. Costco will even work with you to set up a time to get the mattress picked up if you don’t have a suitable vehicle.

Needless to say, Costco is one of the best places to buy mattresses because of this comprehensive service and warranty.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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