Ebay’s Return Policy – How Many Days? (Secrets Nobody Is Talking About)

Do you know how long I have to return an item on eBay or how many days for eBay return policy? these are one of the questions our readers ask a lot. Well, we´ve got you covered.

eBay was the first online auction website that offered person-to-person transactions, and today they are a major player in e-commerce worldwide.

eBay had over $10.4 billion in revenue in 2021, and had over 187 million users as of early 2021. eBay offers online auctions and immediate purchases, connecting buyers with both private sellers and companies.

So, how many days for eBay return policy? You have 30 days to start your return under the Money Back Guarantee. If you change your mind about the product, the seller’s return policy determines the time window. eBay does have a return policy, which differs depending on the reason for the return. If the item received is damaged, the wrong item, or doesn’t match the description, you can make a return under eBay’s Money Back Guarantee.   

In this post we’ll dig deep into eBay’s return policy, including how to make a return directly to the seller and using eBay’s Money Back Guarantee.  

What is eBay’s Return Policy? 

There are two different procedures for making returns to eBay, depending on the reason for the return. If you are returning a product because it is the wrong item, is damaged, or doesn’t match the seller’s description, use eBay’s Money Back Guarantee.

If you’ve changed your mind about the product, use the seller’s return policy. 

Returning a damaged item, the wrong item, or an item that doesn’t match the description: 

Ebay’s Money Back Guarantee covers buyers in case the item received is damaged, the wrong item, or doesn’t match the seller’s description.

You can make a return for these reasons even if the seller doesn’t normally accept returns. You have 30 calendar days after the delivery date to initiate a return, and after you’ve started the return the seller has 3 business days to respond. 

You will not be responsible for shipping, however, you must use the return label and shipping procedure laid out by the seller. 

When completed, the return will be refunded to your original form of payment.  

Read also: Does eBay Sell Amazon Gift Cards? (Best Tips Explained!)

Returning an item because you changed your mind:

If you change your mind and no longer want the item, use the seller’s return policy to make the return.

In the listing for the item, you’ll be able to see if the seller offers returns, how long a time window you have, and other terms and conditions.

To find the seller’s listing, look up “Purchase History” in your account on eBay.

Once you’ve started a return (within the seller’s return window), the seller has 3 business days to respond. 

Depending on the seller’s return policy, you may be responsible for shipping charges.

Which are some exceptions to eBay’s return policy?

There are a few exclusions to eBay’s Money Back Guarantee:

• The item was received by an outside party on the buyer’s behalf.
• The buyer did not use the seller’s shipping method.
• The item was sent to a second address after delivery, through either freight forwarding or mail redirection.
• The item was listed as “final sale” under eBay’s Authenticity Guarantee.
• Trading cards: the buyer has 3 calendar days instead of 30 calendar days to start a return. 
• If the item is returned with excessive use or damage, the loss in value may be deducted from the return. 

How do I return an item bought on eBay? 

You can start a return through eBay’s website. You will need to return the item in the same condition as when it was received. Otherwise, the cost of the damage or use will be deducted from the refund.

Returning a damaged item, the wrong item, or an item that doesn’t match the description:

Returns for these reasons are covered under eBay’s Money Back Guarantee: 

• Log into your account on eBay and select the item from the Purchase History, or you can use the Return Your Item button here. 
• Select the reason for your return.
• If the item is damaged or faulty, add up to 10 images of the item.
• Click Send to start your return.
• To track the status of your return, check here and click the Check Your Request Status button. You can also check the progress of your return on your account in your Purchase History. 

Remember, you must start the return process within 30 calendar days from delivery date. Once you’ve started the return process, the seller has 3 business days to respond.

Ebay will email you regarding the seller’s response. If the seller does not respond, eBay can step in and follow up on your return.

You will not be responsible for shipping charges. The email from eBay will include a return label and shipping instructions. 

Returning an item because you changed your mind:

If you’re returning an item because you simply don’t want it anymore, follow the seller’s return policy for guidance on how to make a return.

The seller’s policy will detail if they accept returns, how long a time window you have, and shipping conditions.

• Log into your account on eBay and select the item from the Purchase History, or you can use the Return Your Item button here. 
• Once you’ve started the return, the seller has three days to respond. They may respond of one of these ways, depending on their policy:
  • Accept your return request and offer you a full refund.
  • Offer you a partial refund and let you keep the item.
  • Offer you a replacement or exchange.
  • Decline your request (most often because their policy doesn’t accept returns)
  • Send you a message
• Ebay will send you an email with the seller’s response and next steps. Shipping costs may or may not be covered by the seller, depending on their policy. 

References

https://www.ebay.com/help/buying/returns-refunds/