Zara Return Policy 101. Do you know what Zara’s return policy after 30 days is? Well, you are at the perfect place to find the answer to such a question.
Zara is a great place to buy clothing, makeup, and other fashion baubles. They offer their entire stock either in store or online. But, their returns and exchanges aren’t easy to navigate. In fact, they’re kind of crazy. This is especially true with their 30-day return window limit.
So, what is Zara’s return policy after 30 days? Unfortunately, Zara is very strict about making returns and exchanges within the 30 day allotted window. However, some items will come with a written statement allowing you to make a return beyond the 30 days. But this is rare and you have to ensure it at the time of purchase.
So, your best tip in this regard is to ensure you return your items within thirty days and keep your receipt handy.
Otherwise, you can try contacting their customer service center and speaking with a representative. Sometimes, they will honor a return in the form of an even exchange or a store credit.
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What Does Zara Say about Returns after 30 Days?
The only time Zara will accept a return after 30 days is for in-store purchases. As long as you have the original receipt, you’ll get a refund as a store credit. If you don’t have a receipt, they give an even exchange. But this will be only at the store and only if it’s available.
There are no exceptions for online purchases. If you want to return an item, you have to do it within 30 days.
Are There Other Ways to Work around the 30-Day Limit?
There are a few avenues for getting around the 30-day limit. Zara states that if you have something in writing at the time of your purchase allowing for a longer duration for the return, they will honor it.
So, if you’re looking to buy something and you’re at a store, ask a sales associate or the manager for a written allowance beyond the 30-day limit. The only time this is online is if the description or invoice indicates a longer return window.
You can contact Zara’s customer service to see if they’ll honor your return even though it’s outside the standard 30 days. In some cases, they will provide you with either a credit or an even exchange. But do not expect a full refund.
How Do You Make a Return with Zara?
The process for making a return with Zara is a little different depending on if you’re going to a store or attempting it online.
With either, you must have your receipt. This can be the original sales receipt you received during your initial purchase but it can also be a printed copy, an image on your phone, or your Zara QR code from your “purchases” tab in their app.
When you go to the store, your item must be in its original packaging, unworn, and not washed. Present the item along with the receipt and they’ll honor your refund as long as it’s within the 30 day allowance.
Zara Return Policy for Online Items
For online purchases, returns will depend on if you did this as a registered user on Zara’s site or if you made a purchase as a guest.
All you have to do is login to your account and click “purchases.” You click on whichever items you want to return under the order details.
The process is very simple, quick, and self-explanatory. However, if you did this as a guest, you will have to refer to the links they provide from emails regarding the order.
With both types, once you initiate the return, Zara will email you a return label. Print this out, attach it to the return package and take it to any “drop off point.” This is Zara’s fancy way of saying “the post office.”
Online Returns Outside the 30-Day Limit
If you attempt to do this outside of the 30-day window, Zara will either return the package back to your home or send you an email rejecting your return.
The only way you can do this is if you first arrange such a return before sending it in.
What Is the Process for an Exchange with Zara?
As with returns, you have 30 days to make an exchange with Zara either online or in a store. Your items must be in perfect condition and have all labels attached.
Also, you must have a receipt (acceptable forms are the same as returns).
When you go to a store, you can exchange your item for a different color or size. But, you will have to go to a Zara store that has the same department from where your item comes. However, if you want to make an exchange for something completely different, you will return the item and make a separate purchase.
For online exchanges, you can do this via the order details under the “purchases” link via your account.
You select the items you want to exchange and the size you want to receive. Zara will then send you a new order and you’ll return the items you no longer desire; you have 14 days to do this.
Unfortunately, Zara is pretty strict when it comes to their 30-day return window. There are very few options available to get around this.
While you can try speaking with a sales associate or contacting their customer service representatives, there are no guarantees.
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