Can I Return an Item to Zara Without a Receipt? (The Truth!)

Can I Return An Item To ZARA Without a Receipt

People ask, can I return something or an item to Zara without a receipt?

Zara stores have lots of great fashionable clothes for men and women, but what happens if you’re not satisfied with your purchase? Just return it! Uh oh, you’ve misplaced your receipt – can you still make a return?

Zara does not accept returns without a sales receipt. However, if you bring your purchase back to the store where you originally bought it, they may let you exchange it for the same item of a different color or size. This only applies if the store has the item available for sale.

In this article, we will review what products may require special conditions for returns and if you will receive a full refund for your returned item.

We will also guide you on how to make a return to Zara as well as cover if Zara will allow exchanges of products.

What Items Require Special Conditions for Returns to Zara?

Zara requires that items you wish to return be retained in their original packaging. For items that contain a seal such as fragrances or cosmetics, the seal on the product must remain unbroken in order to be returned.

Otherwise, this item is not sellable and will not be accepted by the store.

Swimwear can only be returned if the hygienic strip on the inside is still intact. Products that come in a pack of multiple items such as underwear or socks can only be returned if all of the items are present and in the original package.

There are several items that cannot be returned at all because they pose a health and safety risk to customers or are considered unsellable.

These products include personalized items, men’s and children’s underwear, and magazines.

Women’s underwear can be returned as long as they still have the tags on and come in the original packaging. These items must be unworn in order to be returned.

Read also: Zara Return Policy Without Receipt? (Secrets You´ll Never Imagine!)

Will I Receive a Full Refund for My Zara Return?

Zara will refund the cost of the item you purchased in full in the form of tender with which you originally paid. If you return your item to a physical store, you will receive the funds immediately.

If you ship the returned item back to Zara using the online return process, your refund will be credited to the same credit or debit card you used to purchase the item as soon as it is received at their facility.

It can take up to two weeks for your refund to appear on your card’s account if your refund is not paid in cash.

How Do I Return an Item to Zara?

Zara requires that you have your sales receipt with you if you intend to return an item. All returns must be made within thirty days of the original purchase date.

The full amount of what you paid for the product will be refunded to you in the form of the tender with which you originally paid.

If you are returning your item to a store, then you must bring it to a location within the same region or country where you bought it.

If you are shipping back an online purchase, you need to follow the instructions given by the Zara customer service website.

Can I Exchange an Unwanted Zara Item?

Zara will accept exchanges for unwanted items as long as the items remain in sellable condition in their original packaging.

They will not accept exchanges for completely different products. If you wish to make an exchange, then you need to select a different color or size of the same product you originally purchased.

Just like with returns, all exchanges must take place within thirty days of purchase from a physical store or shipping for an online purchase. Exchanges can be made online or at one of the many Zara store locations.

Exchanges are not available for home items – only clothing and beauty products that are in perfect condition and still retain all of the tags and labels.

Exchanges are also not available for items that have been purchased with a gift card, Paypal, Bancontact, P24, Diners, or Ideal account.

If you don’t want the item at all, then it would be more prudent for you to return it completely and get a refund for your purchase. That way you can have the available funds to purchase the item that you actually want.

Read also: What is Zara’s Return Policy After Christmas? (Secrets Nobody Is Talking About)


Zara does not accept returns made without a receipt so be sure to keep those handy in case you need to bring back an item you have purchased.

Certain items are not eligible for returns at all such as those that cannot be resold in the stores or may pose health and safety concerns for other Zara customers.

Other items require specific instructions so make sure you check with Zara’s customer service representatives before planning your return so that you know exactly what you need to provide.

Zara will give you a full refund on your return in cash or to the card account with which you paid.

As long as you make returns or exchanges within thirty days of the original purchase and you have the receipt and the item retained in the original packaging, Zara will be able to process your request.

Exchanges cannot be made for purchases with a gift card or certain online money accounts such as Paypal or Bancontact.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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