Do you know what Zara’s swimwear return policy is? Well, you are at the perfect place to find the answer to such a question.
Who doesn’t know about the ultra-popular and trendy Spanish fast-fashion brand, Zara? Whether you’re looking for apparel, shoes, bags, or accessories, Zara has it all.
You might have wondered how Zara’s return policy works, especially regarding swimwear. Fortunately, you can return swimwear to Zara as long as the hygiene tag is still on. This ensures that personal items are not compromised for other customers.
What else does the Zara return policy cover and how long is the return window? We will be answering these questions and more in this article, so keep reading.
Table of Contents
What is Zara’s Swimwear Return Policy?
Zara allows customers to make any returns or exchanges within 30 days after the original purchase date. If you take swimwear back after this return window, your request can be rejected.
For online orders, Zara goods have a return window of 30 days after the “shipping confirmation date” mentioned. This means you will practically have 25 days to send them back.
So, it is advised to open your package as soon as you receive it and try on the clothes or shoes to check if you’d like to keep them or not.
If you want to return or exchange an item, you should also have the sales receipt with you.
Can you return used items to Zara?
It is essential for the items to be in good condition when you return them to Zara. This means there should be no marks, tears, discoloration, or damage on the products.
Having them in the original packaging is also preferable.
It is ideal if the tag is still intact, but if the item is in perfect condition, this should not be an issue.
Can You Return Swimwear To Zara?
There is a restriction on some personal items if you wish to return them to Zara. As these items can easily get unhygienic, the company has some conditions to accept their returns.
In the case of swimwear, the hygiene sticker should still be intact. If not, Zara has the right to simply refuse your return request.
What are other restricted items at Zara?
Just like swimsuits, there are some other items that cannot easily be returned to Zara. Let’s take a look at these:
- Underwear: You can’t return or get underwear exchanged at Zara. However, you can return bodysuits, tops, or vests (from the Kids section), in their original packaging.
- Fragrances: These can be returned only if they are sealed and in their complete original packaging.
- Cosmetics: These must be in their original packaging and original condition to be returned.
- Accessories: These must be in their original packaging to be eligible for returns or exchanges.
- Customizable Items: You cannot cancel, return or exchange swimsuits that are customized or personalized in any way.
- Packs: If an item is a part of a pack, it cannot be returned separately.
Do I Need My Receipt To Return An Item To Zara?
As mentioned earlier, having the receipt is vital for returning something easily. So, what happens if you’ve lost the receipt?
In this case, you cannot get a full refund or have the amount credited back into your account. Instead, you will be given the option to exchange the item for a different color or size.
Plus, the item should still be “in season” if you want to exchange it.
So, your best bet is to keep the receipt safe with you if you want to make hassle-free returns.
Are Returns Free?
Returning bikinis to Zara was once free, but not anymore. For items purchased online, Zara has recently started charging a £1.95 fee to process the return.
This decision was announced in May 2022 and has received quite some backlash from the fashion giant’s customers.
What about shipping? Shipping charges are on Zara if your product turned out to be defective.
However, shipping charges are paid by the customer if the product arrived in perfect condition and they are exchanging it for a different size, or color.
How Are In-Store Exchanges Handled at Zara?
If you want to exchange a swimsuit and get something completely different in its place, you will have to ask for a return. Once the returning process is completed, you will make a new purchase.
However, if you simply want to get the same item in a different color or size, you don’t have to return it. You can simply ask the staff to help you out. And remember to take the receipt along!
How to Return Items to Zara?
You can request a return online by heading to Zara’s official website and then clicking on My Account and then Orders and Returns. Here, you will have the option to request an exchange or make a return.
A return label can be downloaded from here and it will have the complete instructions on how to ship the package back to the company.
The packaging should contain the original receipt as proof of purchase. The refunded amount will be sent back in the same form as your original payment method. This can take up to 14 business days.
Zara has a transparent and simple return policy, but if you have any queries or need assistance, you can easily get in touch with the company’s customer representatives.
You can directly chat with their assistants online or call the number 0800 030 4238 from Monday to Friday, 8.30 am to 7.30 pm, or on Saturday from 10 am to 4 pm.
We hope this article guided you through the return policy at Zara and that you will now shop with ease!
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