Walmart Mattress Return Policy (Opened Mattress, No Receipt)

walmart mattress return policy

Do you know what Walmart‘s mattress return policy is? Well, you are at the perfect place to find the answer to such a question.

Walmart is famous for its lenient return policies, making it relatively easy for customers to bring back almost anything if they aren’t 100% happy with it. So, it is pretty safe to say that even if you purchased a mattress from this retailer, they would have a return policy you can be happy with. 

Walmart’s return policy on mattresses is just as simple as their return policy on most other items. You have 90-days from the time of purchase to return your bed for a full refund. This policy is in place for products bought online or in stores, and a 30-day return period for 3rd party retailers selling on 

So, if you are looking for a new mattress but worried about what you will do if you get it home and decide you don’t like it, then consider shopping around at Walmart, where you can get your money back or get a different bed if you aren’t completely satisfied. 

What is Walmart’s Return Policy on Mattresses?

As of 2022, Walmart will accept returns on mattresses for 90-days after the original sales transaction.

If you bought a bed from your local retailer or ordered one online and decided it isn’t the best fit for you, take the item back with your original receipt and a valid, government-issued photo ID for a full refund.

Once the transaction is complete, you will get your money back on the same method of payment you used to purchase the bed. 

Can you Return a Mattress to Walmart Without a Receipt?

If you don’t have a receipt for a mattress purchased at Walmart, don’t worry, you can still return it. However, without a receipt, you will only get refunded in the form of store credit.

In this situation, you are still required to provide a valid government-issued photo ID.

Read also >> Amazon Mattress Return Policy (How To Return? No Receipt)

Can You Exchange a Mattress at Walmart?

If you bought a mattress from Walmart and it isn’t the right size or fit, you can choose to exchange it for another one within 90-days of the date of the original sale.

You can exchange the product for another size or brand; however, you are responsible for the price difference if the replacement mattress is more expensive than the original. 

On the other hand, if you find a cheaper mattress, Walmart will refund you the difference. 

How Do You Return a Mattress to Walmart?

Because mattresses are large, bulky, and can be extremely heavy, returning them can be a little tricky.

While it is okay for you to take a mattress back to the same store you bought it from, that isn’t your only option.

For oversized items, simply call Walmart‘s customer service number or reach out to them on the website, and they will make arrangements for an easy return.

Can I Return Mattresses Purchased from 3rd Party Sellers on Walmart’s Marketplace?

Walmart’s online store offers products sold by the company as well as items sold by other sellers. When shopping online for mattresses, you might end up buying one from a totally different company. While the policy is a bit different, you are still covered for a short period of time by Walmart.

Mattresses bought from the marketplace have a 30-day return window and can be taken to a local retailer for the transaction.

However, if you want a return past the 30-days or the bed is more than 150lbs, you might be asked to contact the seller directly to get the returns started.

Walmart typically does not charge an extra fee on returns, and the transaction is fairly smooth. It is important to remember that not all sellers abide by the same policies as Walmart after the 30-day window is up, and you may end up being responsible for return shipping costs depending on the company’s specific policies. 

Read also >> How to Revive a Pillow Top Mattress? (Full Guide)

What if I Get a Damaged or Defective Mattress From Walmart?

If you ordered a mattress online from Walmart and it got to your home with any damage or defects, contact customer service quickly, and they will come up with a plan to make things right.

Typically, the best solution is to have a new item sent out and have the damaged item returned. 

Can You Return an Air Mattress to Walmart?

If you bought an air mattress from Walmart and it is still in its original packaging, sealed, and unused, then you can return it for full price or exchange it for a new item.

However, if you used the mattress and it is no longer in brand new condition, you can only exchange it for the exact same product. 

The transaction must be initiated within 90-days of the original purchase date to exchange opened air mattresses.

Read also >> How Long Do Air Mattresses Last? (All You Need To Know)

Can You Return an Opened or Used Mattress to Walmart?

Yes, you can absolutely return a mattress that has been slept on to Walmart as long as it is inside the return window.

However, Walmart employees and management have the right to refuse any return if they feel the item is not in acceptable condition. 

Just because a used mattress can be returned to Walmart stores doesn’t mean it will be. Mattresses that have heavy stains, marks, damage, or are severely altered can and will probably be turned away.

Can You Get a Price Match on Walmart Mattresses?

You know you can always save money when shopping at Walmart. This store offers customers price matches on their mattresses with a variety of other stores, as long as certain criteria are met.

  • The request is made within seven days of purchase.
  • The price match is with a qualifying retailer such as Kohls and Amazon
  • It is not a discounted or clearance item
  • It is not from a third party seller

Summing Things Up

You can feel comfortable purchasing your next mattress from Walmart, whether online or in stores, knowing you aren’t locked into keeping a bed you aren’t happy with after trying it out.

With Walmart‘s 90-day return window, you have plenty of time to decide if the mattress you bought is ideal for you. 



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

Recent Posts

error: Content is protected !!