Purple Mattress Return Policy (Opened, No Receipt + More)

Purple Mattress Return Policy

Lindsey, do you know what Purple mattress return policy is? This is one of the questions our readers ask a lot. Well, we´ve got you covered.

When you decide it’s time to purchase a new mattress, you look forward to having the best night’s sleep ever. So, what happens if you decide to go for a new Purple Mattress, only to realize that it just isn’t for you?

What is Purple Mattress’s return policy? Purple Mattress will accept returns on all of their mattresses within 100 days of purchase. However, you are required to keep and use the mattress for at least 21-days before you can send it back in order to give yourself enough time to get used to the bed. 

Whether you bought the wrong size, comfort level, or design, Purple Mattress will take their bed back, no questions asked, if you don’t love it 100%.

Keep reading for more about this company’s return and exchange policies, making it easy for customers to get the perfect night’s sleep every night.

What is Purple Mattress’s Return Policy

At Purple Mattress, the goal is to provide a bed all of their customers will not only love but enjoy sleeping on to get quality sleep because a good night’s sleep leads to a productive and healthy day.

They also know that not all bodies are alike, and one mattress is not going to be the best option for everyone.

Purple Mattress allows customers to buy a brand new bed with the requirements of a 21-day trial period.

If you are still not satisfied with this mattress after 21-days, you can return it for a full refund and the original purchase price in the form of the initial transaction within 100-days of the original date of sale. 

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Why 21-Days?

The 21-day trial period is in place because it is believed that it can take up to 21-days for someone’s body to adjust to better support. And while many customers enjoy the new bed right away, it can take others a few weeks to become fully acclimated.

Purple Mattress wants to give customers time to adjust before giving up.

If you are having issues sleeping on your new bed before the 21-days are up, you can go to the company’s website to find tips and tricks for a better night’s sleep that might save you from returning a really great mattress.

What is Purple Mattress’s Exchange Policy?

The exchange policy at Purple Mattress is very similar to their return policy. You have 100-days from the sale date to exchange the mattress for another option.

However, you do have to give yourself a 21-day trial period before an exchange can take place in order to get used to the new bed.

How Do You Return a Mattress at Purple Mattress?

If you tried the mattress out and still decide it isn’t the right fit for you; you can return it to the company for a full refund or exchange it for a different option. 

To initiate a return, you must contact customer service before anything else. Here you will be asked questions regarding the return and will be given your options, and a return pick-up will be scheduled.

If you choose a refund and are approved, the money will be placed back on your credit or debit card once the item has been returned and is in clean and undamaged condition.

If you choose to exchange your mattress and meet all of the return/exchange policy requirements, then your new mattress will be delivered at the same time the old one is picked up. 

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Can You Start a Return Request Online?

You can not initiate a return online for any mattresses. However, you can request a return for other Purple Mattress products that have a 30-day return period option, such as sheet sets, cushions, etc.

These items can be returned for free within a 30-day time frame as long as they are still in brand new condition without any damage or stains. 

Does Purple Mattress Offer a Warranty on Their Beds?

Yes. Purple Mattress offers customers a limited 10-year warranty on all of their mattresses as long as the mattress is still being used by the original purchaser and for personal use.

This warranty covers any defects or damages due to manufacturer error and is not something caused by the purchaser. 

In order to get the benefits of the limited 10-year warranty, you must still have proof of the original sale, and the person who bought the mattress still has to be the one who owns it.

If the mattress was sold or donated over time, the warranty does not carry on to the new owner. 

How do You Return a Purple Mattress Sold by a Third Party Retailer?

If you purchased any Purple Mattress products from a third-party retailer, you must contact that company directly for any information on returns and exchanges.

Returns and exchanges could not be initiated with the Purple Mattress company directly if the item was not bought from their online store or local retail centers.

The Purple Mattress 10-year limited warranty will still be available to anyone that buys their beds or Purple Mattress products from an authorized third-party retailer; as long as the product was new to you when purchased, you have the original receipt, and the product qualifies under the terms of the warranty. 

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How Do You Contact Purple Mattress Regarding Damage or Defects with Your Purple Mattress?

No one is perfect, including mattress companies, and Purple Mattress knows accidents happen and a mattress can arrive to a customer in less than perfect conditions.

If this is the case, all you have to do is contact customer service at 1-888-848-0248, and they will work with you to make it right.

Summing Things Up

If you are looking for an amazing mattress with peace of mind, buying a Purple Mattress is a great option for you.

This company offers plenty of comfortable and supportive beds, with the ability to return it if you are not 100% satisfied with your choice.

All Purple Mattress asks is that you give your bed a try for at least 21-days.




Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

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