Lindsey, do you know what OneOne Swimwear return policy is? This is one of the questions our readers ask a lot. Well, we´ve got you covered.
Swimwear can be difficult to get right, and it’s one of those things that can’t always be checked in-store, which makes knowing the return policy important. This is true whether you’re picking your summer gear from an easy-access store like
According to the Official Oneone Swimwear Return Policy, items must be returned within 30 days of receiving your order. Items must be undamaged and in good condition, and unworn.
This article explores the details involved in the Oneone Swimwear Return Policy.
Table of Contents
What is the Oneone Swimwear Return Policy?
Oneone Swimwear is an online store specializing in high-end Designer Swimwear. Because they only take returns via mailing, the Oneone Swimwear policy is fairly straightforward. The rules are as follows:
– Item must be returned within 30 days of receiving the order.
– Item must be unworn and undamaged. Washing the items or altering the fit in any way is classified as damage, and can be grounds to deny your return.
– Item must be in original condition, complete with tag, bag, scrunchies, and sanitary strip.
– Proof of purchase must be provided
Returns are free of charge, so long as all of the above criteria are met, and can be granted with a full refund, or an exchange for another item of your choice.
You may also opt to take store credit instead of a cash refund or a direct exchange.
Do Free Returns Cover the Cost of Shipping And Handling?
Oneone will cover shipping fees for returns, however, they are not able to cover the costs of certain duties and taxes, so consider carefully before you attempt any overseas orders.
What if I Receive Damaged Items?
If you receive damaged items or items with clear manufacturing problems, contact the Oneone Support Team and explain the problem.
They’ll help guide you through what needs to be done.
What if I Only Want to Return Part of My Order?
Oneone Swimwear will accept returns of singular pieces instead of full orders or sets.
Simply ensure that all items meet the return criteria, and they’ll send you a refund or an exchange for just those specific items.
What is the Procedure for Making Returns?
The procedure for making returns is simple:
– Send an email message to the Oneone Support Staff at [email protected]
– Within 24-36 hours, you should have a reply, along with instructions and a FedEx Return Label, complete with the return address.
– Box up and mail the items you want to return/exchange/get refunded for.
– Oneone swimwear will process your return and send you new items for the exchanges, as well as issuing a refund to the original method of purchase.
How Long Do Returns Take to Process?
The amount of time it takes to make a return or an exchange varies depending on your location. However, Oneone does try to process all refunds and exchanges within 5-10 days of receiving them.
Depending on whether you used a service like PayPal, or a credit or debit card, you may need to wait a few more days before the money appears in your account.
At the absolute longest, this should only take 5-10 days as well.
The new items requested will be boxed and shipped to you as soon as the exchange request is acknowledged.
Are There Items That Aren’t Covered in the Return Policy?
Any items which were listed as ‘Final Sale’ items at the time of purchase are ineligible for returns.
Any items with wear, tear, or signs of washing may result in your return being denied.
Missing hygiene strips or tags may result in your return and refund being denied.
Is It Possible to Return an Item After the 30-Day Deadline is Passed?
The official policy states that the product MUST be returned within 30 days of the customer receiving it. In all likelihood, failure to do so would result in your refund being denied.
Returns after 30 days are more likely to be rejected, or only eligible for limited store credit.
If you are not certain if your purchase can be returned, it is best to contact a Customer Service Representative regarding the matter before initiating the return process.
Is it Possible to Return Used Items?
Since you don’t have to return a whole swim set for one item, it could be argued that ‘used’ items can be returned, so long as they still have their tags and hygiene strips attached.
If you are uncertain of the fit, Oneone swimwear advises trying on the fit over some very lightweight clothing, as a precautionary measure.
The primary consideration is whether or not the item looks like it’s been worn, as opposed to otherwise, so be very cautious how you try it on if you’re not sure you want to keep it.
What Should I Do if My Return is Denied?
You can appeal the denial. Or you can resell the items at a secondhand store. Sites like Posh.com will sell these items at discounted prices as ‘gently used’.
Be advised that any purchases made through a third party are more likely to have no return policy attached or may be subject to the rules of the vendor, rather than Oneone Swimwear.
All in all, the return policy is a fairly simple one and leaves plenty of time for deciding whether you like your new clothing or not.
So long as you don’t stretch, damage, alter or wash it before returning, you can probably get a positive response…just allow time for the shipping and processing to be complete.
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