Do you know what NAPA battery warranty is? Well, you are at the perfect place to find the answer to such a question.
NAPA sells over 300 different types of automotive batteries, and the warranties aren’t all the same! Have you found yourself confused when reading over the warranty explanation after buying a battery? Are you curious about what is actually covered, how a claim works, and the timeframe to receive a replacement?
NAPA has full replacement battery warranties that range from 3-36 months and prorated warranties that come into effect at different times. There are also certain conditions for what is covered in a NAPA battery warranty.
In this article we will go over what is covered in a NAPA battery warranty, the time frames for a full replacement or prorated replacement, and discuss how the claim process works.
Table of Contents
What Is Covered In A NAPA Battery Warranty?
Just as with any other warranty, there are certain conditions for a NAPA battery warranty. They will only offer a replacement for their batteries if it is determined that the battery became defective due to faulty materials or workmanship.
In order for NAPA to determine if this is the case the store will have to perform tests on the battery with test equipment to determine the condition of the battery and where the source of error is.
In addition, the individual bringing their battery in is required to bring in their original receipt from NAPA that shows the individual bringing in the battery was the original purchaser.
Warranties will not be given if there is no receipt or if the individual who purchased the battery is not the same individual bringing it in to claim the warranty.
The purchaser also must have purchased their battery from a NAPA Auto Parts store, or another authorized distributor.
If they purchased from a reseller online who isn’t authorized to sell NAPA batteries, it wouldn’t be eligible for the warranty.
Read also >> NAPA The Legend Professional Battery Warranty (Coverage)
Read also >> NAPA Marine Battery Warranty (What’s Covered, Claims + More)
What Is NOT Covered In A NAPA Battery Warranty?
So, NAPA has already explained that they only replace batteries that are defective due to faulty materials or poor workmanship, but what exactly do they explicitly not include in their warranty?
First, improperly tested or untested batteries are not covered. This means if you purchased a battery that wasn’t tested or was incorrectly tested at the time of purchase they will not offer a replacement.
Next, batteries that have just been discharged, or are dead, are not covered under the warranty. If the battery is dead then NAPA will simply charge the battery for the purchaser and the battery will be deemed serviceable at that point.
Next, if the battery failed due to the purchasers inability to maintain it, this won’t be covered. An example of this might be if the purchaser frequently overcharged their battery causing it to have low water.
Next, if the battery has a broken case this isn’t covered. A broken case would include issues like:
- A cracked case,
- Broken post,
- Removed side terminals, etc.
These issues would point to an issue with the user who failed to insert their battery into the vehicle correctly or was in some other way misusing their battery and causing it to break.
Next, if the battery is currently frozen or appears to have been frozen in the past this won’t be covered. The reasoning is fairly obvious here, but if a battery has been frozen, that is the user’s error, not a fault of the manufacturing.
Next, if the battery was damaged due to an explosion, fire, or collision, it is not eligible for the warranty. Again, this would be an error of the user, whether purposeful or accidental and wouldn’t be the fault of the manufacturer.
And finally, if the battery was left out on the shelf for too long before it was sold this wouldn’t be covered.
If the battery sat for so long that it became defective and was sold, this isn’t an issue of NAPA. This loops back around to the importance of testing a battery prior to purchasing.
When Is A Full Replacement Offered?
As we stated earlier, the full-replacement warranty may be available for 3-36 months depending on the type of battery.
NAPA AAA and OPTIMA automotive batteries are eligible for full replacement within 36 months from the date of purchase.
NAPA OPTIMA Marine, NAPA OPTIMA Commercial, and LEGEND PREMIUM automotive batteries are eligible for full replacement within 24 months from the date of purchase.
NAPA LEGEND PREMIUM AGM Automotive, NAPA LEGEND, NAPA Power, NAPA Group 30H, and NAPA Group 31 Commercial batteries are eligible for full replacement within 18 months from the date of purchase.
NAPA battery part numbers 8301, 8302, 9831DT, 9833, and 9835 are eligible for full replacement within 12 months from the date of purchase.
All other 12-volt commercial batteries (besides the Group 31 Commercial batteries and Part 9275) and all 6-volt commercial batteries are eligible for full replacement within 6 months from the date of purchase.
And finally, NAPA 40, Marine, Golf Car, Scrubber, Lawn & Garden, Commercial 8 Volt, Gel batteries, and part numbers 9275, 9274, and 9273 are eligible for full replacement within 3 months from the date of purchase.
Read also >> NAPA AGM Battery Warranty (What’s Covered, Time Frames + More)
Read also >> NAPA Power Battery Warranty (What’s Covered + More)
When Is A Prorated Replacement Offered?
Now, let’s discuss the time period where a prorated replacement is offered. Essentially, the prorated replacement is offered once the full-replacement period expires. So,
- NAPA AAA and OPTIMA automotive batteries qualify for the prorated replacement only after 36 months have passed from the date of purchase.
- NAPA OPTIMA Marine, NAPA OPTIMA Commercial, and LEGEND PREMIUM automotive batteries qualify for the prorated replacement only after 24 months have passed from the date of purchase.
- NAPA LEGEND PREMIUM AGM Automotive, NAPA LEGEND, NAPA Power, NAPA Group 30H, and NAPA Group 31 Commercial batteries qualify for the prorated replacement only after 18 months have passed from the date of purchase.
- NAPA battery part numbers 8301, 8302, 9831DT, 9833, and 9835 qualify for the prorated replacement only after 12 months have passed from the date of purchase.
- All other 12-volt commercial batteries (besides the Group 31 Commercial batteries and Part 9275) and all 6-volt commercial batteries qualify for the prorated replacement only after 6 months have passed from the date of purchase.
- And finally, NAPA 40, Marine, Golf Car, Scrubber, Lawn & Garden, Commercial 8 Volt, Gel batteries and part numbers 9275, 9274 and 9273 qualify for the prorated replacement only after 3 months have passed from the date of purchase.
What Is A Prorated Replacement?
A prorated replacement is used when the purchaser is requesting replacement after their full replacement time period has passed.
This warranty determines how much the user will be liable to pay for a new battery based on a few different factors.
NAPA bases the prorated fee on the current Price Sheet. (This sheet can be found on batteries purchased from NAPA)
Simply explained, they find a monthly fee by dividing the selling price of the warrantied batter by the number of months in the warranty.
Then the monthly fee is multiplied by the number of months the batter was in service before it failed. This amount is what the customer must pay for their new battery.
This cost will only be for the replacement cost of the battery, it doesn’t include whatever the installation costs are.
Below you can see 3 of the best car batteries out there:
|
Best for Extreme Temperatures
|
Best Overall
|
Best For Hybrid Vehicles
|
|
Batteries drain faster in cold weather, and when it comes to extreme temperature tolerance, especially in northern climes, the Odyssey Extreme Series 34/78 – PC1500 battery is the best bang for the buck. It can operate at temperatures ranging from -40°C to 45°C (-40°F to 104°F). |
The Optima 35 RedTop is the go-to battery for everything from commuter cars and pickup to classic hot rods and off-road machines thanks to its high power and reserve capacity, quick starting ability and leak proof lead acid design |
The ACDelco Gold B24R Hybrid battery features an Absorbed Glass Mat (AGM) design which allows for the high cycling capabilities that hybrid vehicles need for optimum performance. They are, after all, constantly shutting off and restarting their engines. |
Batteries drain faster in cold weather, and when it comes to extreme temperature tolerance, especially in northern climes, the Odyssey Extreme Series 34/78 – PC1500 battery is the best bang for the buck. It can operate at temperatures ranging from -40°C to 45°C (-40°F to 104°F).
The Optima 35 RedTop is the go-to battery for everything from commuter cars and pickup to classic hot rods and off-road machines thanks to its high power and reserve capacity, quick starting ability and leak proof lead acid design
The ACDelco Gold B24R Hybrid battery features an Absorbed Glass Mat (AGM) design which allows for the high cycling capabilities that hybrid vehicles need for optimum performance. They are, after all, constantly shutting off and restarting their engines.
Final Thoughts
Although the time periods for NAPA’s battery warranties does vary quite a bit depending on the type, their policy is still pretty lenient.
The process to make a warranty claim is simple, you just go to a NAPA store with your defective battery and original receipt, allow them to perform tests on the battery, and determine if you qualify for a full replacement.
We hope this article has helped you understand how to utilize your warranty from NAPA, this can save you a lot of money if the battery malfunctions due to a manufacturing error.
References
https://media.napaonline.com/is/content/GenuinePartsCompany/957385pdf?$PDF$
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