If you need to return an IKEA product, you have 365 days from the day of purchase to return the item for a full refund. Of course, you’ll need the merchandise and proof of purchase or receipt in order to return the item.
What if you lost your receipt?
IKEA offers receipt lookup whenever you use your IKEA Family card. Every time you swipe the card, your purchase and receipt are automatically uploaded to your account so you don’t have to keep any physical receipts. Unfortunately, this lookup only works if you used the IKEA Family card.
To learn more about the IKEA Family receipt lookup policy, keep reading. This article fully explains how you can lookup your old receipts and how you can return your items without the physical receipt.
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IKEA Family Receipt Lookup
If you are a frequent shopper at IKEA, you’ve probably heard of IKEA Family. IKEA Family is the company’s reward system. It provides you discounts, resources, and even a free hot drink every time you visit an IKEA store.
Whenever you sign up, you’ll receive an IKEA Family card. This family card is what allows you to lookup your receipts. Here is everything you need to know about the receipt lookup policy:
How It Works
How it works is that every time you purchase an item at IKEA, you will swipe your IKEA Family card. Even when you shop online, you can insert your IKEA Family card to continue tracking your purchases and discounts.
Whenever you swipe or use the IKEA Family card, your receipts will automatically be sent and saved to your account. That way, you do not have to save any physical receipts. They are all digitally saved automatically to your IKEA Family account.
How To Lookup Receipts
Looking up receipts a super easy through IKEA Family. All you need to do is log into the IKEA Family website or mobile apps.
You should be able to scroll through all of your transactions. Select the transaction you are looking for, and you have successfully looked up your receipt.
What If I Didn’t Use My IKEA Family Card?
Unfortunately, the only way to lookup your IKEA receipts is if you use your IKEA Family card. Even if you have an IKEA Family account, the transaction will not be tracked if you do not swipe this card or insert the information.
So, it’s imperative to use your family card whenever you purchase items at IKEA for future reference.
If you do not have an IKEA Family card, there is no way to lookup your past receipts. Instead, you will have to keep all of your physical or digital receipts if you intend on returning the item.
We recommend creating a folder to hold physical receipts or creating a digital folder on your computer to save digital ones.
IKEA Return Policy
You will mainly only need receipts or receipt lookup if you’re planning on returning an IKEA item. It’s helpful to know their return policy beforehand to make sure the return process goes as smoothly as possible.
IKEA has two different return policies: one for unopened items and one for opened items. Here’s a look at both of these return policies.
If you have not opened your IKEA product but wish to return it, you have 365 days from the initial date of purchase to return it.
If it is still within the return period, you will need to bring the item and proof of purchase for a full refund.
Your receipt is considered the proof of purchase. In some cases, certain locations will allow you to prove purchase through a credit card or debit card statement, but this method is not guaranteed.
The receipt is the only guaranteed proof of purchase that is accepted.
For opened items, the return policy is nearly identical, with the exception of the return policy period. For opened items, you only have 180 days from the date of purchase to return open items.
There are some things you will not be allowed to return. For example, IKEA does not accept plants, custom countertops, cut fabric, and as-is products for return. You also cannot return items if they have been modified or changed in any way.
If you have an IKEA Family account, use your IKEA Family card to track all of your receipts automatically. You will be able to lookup your receipts at a later date using your family portal.
Unfortunately, this portal is only available if you have an IKEA Family account and use the card for the purchase. Otherwise, there’s no way to lookup your receipts.
For this reason, it’s a good idea to sign up for IKEA Family if you shop there frequently. It is completely free, and it will make the return process much easier.
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