Here Is Why Home Depot Declines Your Return (Do This Now!)   

Home Depot Return Declined

Do you know why Home Depot declines my return? Well, you are at the perfect place to find the answer to such a question.

You’ve been on a house renovation and spruce up kick, but you realize that you may have purchased some items from Home Depot that you didn’t need.

No problem! Just return them to get your money back. But what happens when Home Depot declines your return?

There could be several reasons that Home Depot doesn’t accept your return including returns made outside the return timeframe, returns of products that are not eligible for refunds, or improper returns of products with special return policies.

Home Depot will decline your return, if you return one of the following items:

–           Custom products

–           Gift Cards and store credits

–           Cut flowers and floral arrangements

–           Utility trailers

–           Whole house and stationary generators

–           Labor, delivery, and/or installation services

–           Major appliances after the initial 48 hours

–           Product samples (e.g., paint, flooring, fabric, and wallpaper)

We can help you clear up the issue so that you can avoid making the same mistake twice. In this article, you will learn if items can be returned to Home Depot without a receipt and what products cannot be returned to Home Depot.

Additionally, we will cover which Home Depot products have a special return policy and whether or not Home Depot will refund your return.

Why Was My Home Depot Return Declined?

The following items are not eligible for return at Home Depot. Therefore, Home Depot will decline your return. Make sure to avoid returning them:

  • Custom products
  • Gift Cards and store credits
  • Cut flowers and floral arrangements
  • Utility trailers
  • Whole house and stationary generators
  • Labor, delivery, and/or installation services
  • Major appliances after the initial 48 hours
  • Product samples (e.g., paint, flooring, fabric, and wallpaper)

Can I Return Items to Home Depot Without a Receipt?

Home Depot does allow returns to be made without a receipt. However, they also retain the right to decline any non-receipt return for any reason.

In order to prevent misuse and abuse of the return policy, Home Depot requires you to provide a photo ID with every non-receipted return.

Although they do not limit the number of non-receipted returns per customer, they do keep track of them.

The refund you receive for a non-receipted return will be in the form of a Home Depot gift card for the amount of the lowest selling price of the returned item.

If you originally purchased the product with a credit or debit card, they may be able to pull up a record of the purchase. If so, then that provides proof of purchase, and you may be refunded the full amount to your card’s account.

What Items Cannot Be Returned to Home Depot?

There are certain items that Home Depot does not allow to be returned including stationary and whole house generators, product samples such as wallpaper, paint, fabric, and flooring, floral arrangements, utility trailers, cut flowers, and custom products like blinds.

Home Depot will not refund you for installation, labor, or delivery fees for products or services with which you are unsatisfied.

If you received unsatisfactory service in any of these departments, contact customer support to see what your options are. Gift cards are also not eligible for returns.

Read also: Home Depot Return Policy Without Receipt? (Secrets You´ll Never Imagine!)

What Home Depot Products Have a Special Return Policy?

There are several products from Home Depot that have special return policies including hazardous materials, major appliances, and plants.

Hazardous materials cannot be shipped back to Home Depot. These include products that utilize flammable liquids or gases like leaf blowers or lawn mowers. These products must be physically returned to any store location.

Major appliances can only be returned if they are found to be defective or damaged within two days of in-store purchase or home delivery. You must provide proof of purchase and report the nature of the damage or defect.

Major appliances that are simply unwanted are not eligible for returns. Such items include microwaves, ovens, washers, dryers, and refrigerators.

Plants can be returned if they are delivered in damaged condition or dead. Returns must be made within three days of delivery. Shrubs, trees, and perennials that do not flower or fruit can be returned within a year of purchase.

Bonnie plants bought with Miracle Gro that do not produce a harvest between the months of March and October are also eligible for refunds within a year of purchase.

You must provide proof of purchase for both the plants and the soil, and they should have been purchased within three days of each other.

Other products also have a shorter return period of thirty days before they are ineligible for returns. These include generators, area rugs, televisions, tractors, furniture, computers, and gas power equipment.

Read also: Home Depot Return Policy after 90 Days? (Secrets You´ll Never Imagine)

Will Home Depot Refund My Return?

Home Depot will gladly refund your return provided you return the unwanted item unopened and provide a receipt.

This proof of purchase will indicate how much you spent and therefore how much you will receive for the returned item.

The receipt also indicates how you paid for the product which is how you will receive your refund whether cash, credit card, debit card, or gift card.

Home Depot will honor non-receipted returns, but you may not receive a full refund because they will give you a refund for the lowest selling price of the returned product.

Home Depot aims to ensure the satisfaction of its customers, but they also need to practice loss prevention, so their return policy is extensive.

There are many exemptions included in the policy so take care to read it fully before planning to make a return or purchase an item you may have to return.

This way you understand ahead of time what kind of refund to expect if you do need to return your purchase.

Read also: Home Depot Online Return Policy (What´s Covered + More)


While Home Depot accepts many returns, there are also valid reasons for having a return declined. If you try to return items that are non-returnable, have special return circumstances, or are outside of the return timeframe, then Home Depot will not accept the return.

Certain items such as gift cards, cut flowers, samples, specific generators, custom products, and utility trailers are ineligible for returns.

Others come with special return circumstances such as major appliances, plants, hazardous materials, rugs, electronics, and furniture. There is a standard ninety day return window for most products outside of which returns cannot be made.

If you are no longer in possession of your receipt, you can return an item to Home Depot, at the discretion of management, but you will only receive a refund equal to the lowest selling price do the returned product.

Full refunds are available for returns made within the appropriate return timeframe with a receipt indicating proof of purchase and form of payment.

If you have any questions regarding Home Depot’s return policy, their customer service representatives are always happy to assist.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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