Home Depot Return Policy For Opened Items (Full Guide)

home depot return policy for opened items

Whether you’re working on a DIY project or looking for products for home improvement, The Home Depot is the ultimate go-to for your shopping needs. You can easily find patio furniture, kitchen appliances, power tools, decor, and home-related items here.

Many people want to know about the return policy of a particular company before shopping from there. When it comes to The Home Depot, it has one of the most accommodating policies for customers.

Most unopened items in their original condition can be returned to Home Depot within 180 days of purchasing them. However, there are some exceptions and some items that are non-returnable. 

If you are interested in knowing all the details, keep reading this article. 

What Is The Home Depot Return Policy?

Home Depot has a clear and straightforward return policy. Most items can be returned within a timeframe of 180 days after purchase, with minimal questions asked. 

If you have a Home Depot Commercial Revolving Charge, Home Depot Commercial Account, or a Home Depot Consumer Credit Card, you will get some extra benefits. For instance, you can return items and get a full refund for up to 365 days.

In this case, you will also get a refund of the shipping fees if you return something due to the company’s error. Of course, some return policy exceptions may apply. 

As long as you also have the receipt, you can get the item exchanged, get a cash refund, or get the credited amount deposited into your credit/debit card, or in your Home Depot store credit.

Depending on the original form of payment, you will receive the refund in the same way. 

Read also >> Home Depot Return Policy (Full Guide)

Can You Return Opened Items?

Most of the time, it is possible to return opened items and get a full refund, as long as you still have the original packaging and receipt. However, the store manager does have a say in it and can refuse the request if the opened item does not seem fit for a return.

Still, it is worth a try to head over to the store and return an opened item, especially if you have a valid reason for returning it.

The same rule applies for missing receipts. Even if you are unable to get a full refund, you may still have the option to get the item exchanged or receive store credit. 

Read also: Home Depot Return Policy Without Receipt? (Secrets You´ll Never Imagine!)

How Do You Return Items to The Home Depot?

You can return an item to The Home Depot by taking it back to any store near you. You will get your money back immediately or get another item in exchange.

To make the return process smooth and hassle-free, you must have the following:

  • The original receipt,
  • Or the shipping confirmation email if you ordered online.
  • The credit card you used to make the payment.
  • A valid proof of ID.

What If I Lost My Home Depot Receipt?

If you end up losing the receipt, you can still return an item as The Home Depot is usually able to solve the issue using their system.

Locating the purchase is easier within 30 days of the purchase, so if you’ve lost the receipt, it’s best to head over to your nearest store within this time.

For payments made using a credit or debit card, the system can locate the purchase within 90 days if there’s no receipt.

For holders of The Home Depot Consumer Credit Card, The Home Depot Commercial Account, or The Home Depot Commercial Revolving Charge, the purchase can be located from the system within 365 days.

Remember to take along your government-issued ID card when you go to the store to get a return or refund without the receipt. This is important for verifying your identity and tracking the purchase.  

Which Home Depot Items Have A 30-Day Return Policy?

Some items have a smaller return window at The Home Depot. These items can only be returned within 30 days after purchase:

  • Consumer Electronics (Televisions & Computers)
  • Area Rugs
  • Furniture
  • Gas Powered Equipment and Tractors
  • Generators (other than Whole House and Stationary Generators)

Read also: How Many Times Can You Return At Home Depot Without a Receipt?

What are Non-Returnable Items at The Home Depot?

Some items are simply non-returnable and non-refundable at The Home Depot. So, you should be completely sure before purchasing the following items:

  • Gift Cards
  • Product Samples
  • Cut Flowers and Arrangements
  • Major Appliances
  • Whole House and Stationary Generators
  • Utility Trailers
  • Custom Blinds
  • Installation Services, Labor, and Delivery Fees

You can return custom blinds in case they don’t fit how they were supposed to. However, the exchange has to be for the same product in the same color.

Read also: Home Depot Return Policy after 90 Days? (Secrets You´ll Never Imagine)

What is The Home Depot’s Paint Return Policy?

The Home Depot has a great policy on their paints. According to their Paint Satisfaction Guarantee, you can bring back the paint if you are not satisfied with it. However, you should do so within 30 days of purchase and make sure you have the receipt.

In most cases, you will be offered to exchange with another can of paint.

Please note that there is no refund on custom paints, so it’s advised not to buy more than what’s needed.

Are Return Shipping Charges Refunded?

If you return something to The Home Depot, they will also refund you the shipping charges. One exception to this can be major appliances or express deliveries.

Also, the items should be returned with their complete parts to get a full refund.

Final Words

So, now you know all about The Home Depot return policy for different items. In case you’ve already opened an item, just be careful while using it so it can be returned easily.

If you receive a damaged or defective product, you can contact the company’s customer support at 1-800-430-3376 within 30 days of receiving it. 

You should also know that flammable items are considered a safety hazard and cannot be returned to The Home Depot via mail. This includes items like leaf blowers, lawn mowers, and any other products that use flammable gases or liquids. 

We hope you found this article informative and helpful for your future Home Depot purchases. 




Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

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