Do you know what Bose’s lifetime warranty is? Well, you are at the perfect place to find the answer to such a question.
It’s no secret that you are going to spend a pretty penny on a quality sound system or set of headphones. So, having a warranty in place on the products you buy is extremely important. If you are a fan of Bose products, do you know what their lifetime warranty looks like, or if they even have one?
Bose offers their customers a limited warranty, where you have one year from the date of sale to send in a claim on any item that has damages or defects due to manufacturer error.
If you want more information on Bose warranties, this article is for you. Here, we will be discussing warranties, returns, and so much more.
Who is Bose?
The Bose company is most commonly known for its headphones, speakers, and other audio equipment. The Bose headquarters is located in Framingham, Massachusetts, and has been in business since 1964.
Amar Bose, the company’s founder, was inspired to develop his line of audio products after purchasing some speakers and was disappointed in their performance.
When Bose started the company, his goal was to develop an excellent set of speakers that surrounded the space to produce the best audio experience.
After that, the company expanded and started creating other equipment using innovative technology.
Does Bose Offer a Lifetime Warranty?
Bose does not offer a lifetime warranty on any of the products that they sell; instead, they provide a one-year warranty that covers any malfunctions or defects that happen during the manufacturing process.
This is a standard warranty that will not cover anything other than errors that occurred while still at the factory.
If the product you purchased is a passive, non-powered loudspeaker, you will be given a five-year limited warranty, which of course, only covers issues on the part of the manufacturer.
What Are My Options When Filing a Claim on My Bose Warranty?
If you feel your item qualifies for coverage under warranty, there are three different ways the company will go about making things right.
- They will repair the broken or defective part with a new or refurbished part.
- They will give you a full or partial refund towards the original purchase price.
- They will exchange the item for a new one in working order.
Although it would be amazing if the customer got to decide which action to take, that isn’t the case here.
Once you send your product back to the company, they have the final decision on whether or not it is, in fact, covered, and if so, they also get to choose which route to go to fix the issue.
How Do You File A Claim with Bose?
Once you decide it is time to file a warranty claim with Bose, the first thing you have to do is reach out to their customer service department. They will ask you questions regarding the item and then direct you on how to move forward with your claim.
In order for your claim to be accepted, you may be asked to provide proof of purchase. There is a chance your product will not be covered without a receipt of some sort.
What is in the Fine Print?
There are always stipulations to these types of legal guidelines and policies, and Bose makes sure they are covered no matter what the claim is initially for.
When filing a claim, the person who originally purchased the product must be the one requesting the repairs. The only way someone other than the original buyer can file a claim is if the item was received as a gift.
No other transfer of ownership allows the transfer of the warranty.
Another detail to keep in mind is that the warranty only covers products purchased from a Bose retail store or an authorized seller, which means anything bought on eBay or another third-party site will not be covered under warranty even if it is within the time frame for returns, and the error is clearly due to manufacturing.
Bose Warranties Around the World
Bose is a huge company with businesses all around the world. While the warranties in each country are relatively similar, they aren’t all exactly the same.
If you are not from the US, you should look up the warranty policy on the website for your specific location.
What Do I Do If I order a Product and it Comes Broken?
If you purchase an item from Bose and it is broken from the moment you receive it, contact customer service immediately; the longer you wait, the more complicated things will get.
Typically, this type of situation doesn’t require a warranty claim, you simply let the company know what is going on, and they will replace the item free of charge (exchanging the old one for a new one in working condition.)
How Long Do You Have to Return Items to Bose?
It is natural for people to go out and buy a product they really wanted, only to get them home and realize it wasn’t everything they hoped it would be.
That’s why we believe Bose offers a pretty good return window on all of its products.
If you are not totally happy with your purchase, you have 90-days to return it free of charge, no questions asked. Yes, this even includes speakers you have blasted your music from or headphones you have walked around singing with.
As long as the products are still in the same condition as they were when first purchased, they are returnable.
How Do You Return Bose Products?
Don’t like that new system, send it back. Bose makes returns simple; all you have to do is take it to your local retailer or ship it back by mail.
You can start the return process quickly and easily by contacting customer service. You will be given an RMA number that must be put on the outside of the box, or your return could be refused.
Once the product is received, it will be inspected by the company, and if approved, you will be issued a refund for the full amount of the original purchase.
What About Exchanges?
Unfortunately, if you don’t like the color of your new headphones, you are going to have to return them and then buy the color you prefer with the refund provided.
Bose does not offer customers the option of exchange. This is very typical for many companies these days, with returns being much easier for both the customer and the company.
Is Shipping Covered Under Bose’s Warranty?
If you are returning your product to the company due to manufacturer error and it is approved by the employees, then your shipping costs are covered 100% by Bose.
In all other situations, the customer is responsible for all shipping fees.
Summing Things Up
If you are searching for great audio equipment made with quality designs and high standards, Bose is the store for you.
Not only are you going to get amazing products created from innovative technology, but you will also get a decent warranty on almost any item, promising that if your purchase wasn’t in the best condition possible at the time of sale, they are going to make things right.
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