Do you know what Best Buy manufacturer warranty is? And what about geek squad protection? These are the questions our readers ask a lot. Well, we´ve got you covered.
So, what is Best Buy manufacturer warranty? Best Buy’s manufacturer warranty will repair or replace a defective appliance for up to a year after the date of purchase. Best Buy’s warranty is available for most appliances, but there are some circumstances for which it will not provide cover. Best Buy also offers a more extensive warranty with their Geek Squad Protection plans.
In the following article, we look at everything you need to know about Best Buy’s manufacturer warranty.
What is Best Buy’s manufacturer warranty?
Best Buy’s manufacturer warranty offers to repair or replace any appliance that is deemed to be defective within a one-year period following purchase in store or online.
It applies to any appliance purchased in the US or Canada, provided you are able to show a receipt and warranty statement and the product is deemed defective by a Best Buy employee.
The company also offers a more comprehensive warranty with the Best Buy Geek Squad Protection Plan and Protection Plan+, both of which are ideal if you need more extensive coverage from your warranty.
These options provide extra coverage for things that aren’t included in the standard manufacturer warranty, like accidental damage.
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What does the Best Buy manufacturer warranty cover?
Under Best Buy’s manufacturer warranty, products that are deemed defective can be dealt with in one of three ways, all of which are at no cost to you:
- Repair, using either new or rebuilt parts
The Best Buy manufacturer warranty promises products will remain free from defects in the one-year period after purchase, and that any defects that do occur will be replaced or repaired.
However, it does not cover every product sold at Best Buy. It typically covers major home appliances like refrigerators and washing machines.
What does it not cover?
As with any form of warranty, there are some things that Best Buy’s manufacturer warranty will not cover.
The repairs or replacement the warranty will pay out for are dependent on the reason for the damage. Let’s look at some of the things that aren’t covered in the warranty:
- Abuse or misuse
- Cosmetic damage
- Accidental damage
- Loss and theft
- Lack of maintenance or care
- Damage caused by burns, liquids, or the weather
- Installation and set-up.
Read also: Best Buy Return Policy Without a Receipt? (Secrets You´ll Never Imagine)
What is Geek Squad Protection?
Geek Squad Protection is an extension of Best Buy’s manufacturer warranty.
It is intended to supplement the manufacturer warranty, meaning it is likely to be ideal for when the original warranty expires to provide protection to your products.
It is also a great way to ensure your products are fully covered while the manufacturer’s warranty is ongoing.
What does Geek Squad Protection cover?
As a supplement to the manufacturer warranty Best Buy offers, the Geek Squad Protection Plan covers all of the things included in the manufacturer warranty, as well as a few extras.
It provides more comprehensive cover for a lot of things the original warranty doesn’t include, such as:
- Reimbursement for things like faulty goods, spoiled food, and laundry expenses as a result of a defective appliance
- Accidental damage
- Full coverage of parts and labour
- At-home service, including repair for major appliances.
What does Geek Squad Protection not cover?
As is the case with Best Buy’s manufacturer warranty, the Geek Squad Protection also does not provide cover for everything.
In some circumstances, even the more extensive cover offered by the Geek Squad Protection Plan is not able to help. Let’s look at some of the things that the Plan will not cover:
- Damage as a result of misuse, negligence, or abuse
- Catastrophic damage such as a fall
- Data recovery
How do you find your manufacturer warranty?
Best Buy suggests using one of three methods to locate the information on your manufacturer’s warranty: check the product manual and packaging, use the internet to search for the manufacturer and model number, or contact Best Buy directly.
Usually, one of these three ways will help you to locate the information you need.
If you have an extended warranty through Geek Squad, you can access your warranty information through the ‘Account’ section of Best Buy’s website.
In this section, you should be able to find everything you need to know about your warranty.
You also have the option to live chat with an agent, who can locate the information for you.
How do you claim your manufacturer’s warranty?
The best way to put in a claim is to contact Best Buy directly, either by phoning or visiting a store, depending on where you purchased the item.
If you purchased in store, take along your receipt and talk to a salesperson. If you bought the item online, you may have to mail it back to Best Buy along with the warranty statement and receipt.
If you have a Geek Squad Protection plan, you should use the live chat option on the Best Buy website to talk to an agent, who will be able to help you and inform you of your next steps.
With this plan, you have the option to schedule an appointment for In-Home service, so your item can be diagnosed and repaired if necessary.
Read also: Best Buy Return Policy Opened Electronics (Secrets Nobody Is Talking About)
Best Buy offers a one-year manufacturer warranty on products, which will repair or replace defective items for 365 days after the date of purchase.
For a more comprehensive cover, Best Buy also offers the Geek Squad Protection plans to supplement the cover from the manufacturer’s warranty.
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