Best Buy Computer & Laptop Return policy (What´s Covered?)

best buy laptop return policy

Do you know what Best Buy Laptop’s return policy is? Well, you are at the perfect place to find the answer to such a question.

As you all know, Best Buy is a great place to go for literally anything electronics. The company provides customers with an extensive selection of computers and laptops that will fit everyone’s needs. So, if you were to purchase a computer from Best Buy, would you know their computer and laptop return policy?

Customers have 15-days from the original date of sale to return any laptop or computer to Best Buy, in brand-new condition, with a receipt to receive a full refund in the form of payment used when first purchasing the item.

In this article, we will go into all the details regarding Best Buy’s return policy on their laptops and computer, providing you with everything you need to know to help make the process go as smoothly as possible.

What is Best Buy’s Computer and Laptop Return Policy?

When you purchase a laptop or computer from a Bes Buy store, you have 15-days to return it for a total refund. After 15-days, you can still try your luck at a return, but the company does reserve the right to refuse the product. 

When returning your computer, be sure to have the proof of purchase on hand, whether it is your actual receipt from the date of purchase, or you have an invoice from an online order. You will also want to bring a valid form of photo I.D.

When you return the computer, it should be in the original packaging, with all accessories and manuals included.

Read also >> Best Buy Laptop Return Policy in Canada (Full Guide)

Best Buy Laptop and Computer Return Policy for Opened Box

Most people who purchase a new computer, especially a laptop, will unbox it as soon as they get home.

It is only at this time you notice that it is not the size or color you really wanted. No worries, with the Best Buy company, you still have 15-days to return your computer even if you already opened the package.

Read also >> Best Buy Return Policy Opened Electronics (Secrets Nobody Is Talking About)

Best Buy Return Policy for Used Computer or Laptop

How can you really know whether or not you like a computer until you actually sit down, turn it on and use it? With Best Buy, you can return used computers as long as you bring them back within the 15-day time frame and they are still in the same brand-new condition it was in when you purchased them.

If the computer has been damaged or altered in any way, you will not be given a refund, and you will be told to keep the item.

Note: Remember to clear the computer’s memory to remove all of your personal information that may have been saved to it when in use before returning it to the store.

Best Buy Laptop and Computer Return Policy Without Receipt

The Best Buy company recommends you keep your receipt on hand for the entire length of the return window. If you have a receipt, the return process will be very smooth and easy.

Without a receipt, you can still return the computer. However, you will only get a refund in the form of store credit and at the lowest price the computer sold in the last two weeks.

If you don’t have a physical receipt, but you bought the computer with a credit or debit card or with a Best Buy store card, the cashier should be able to look up the transaction on their computer system to find the original purchase. If this can be done, you are still able to return your item for cash.

Read also >> Best Buy Return Policy Without a Receipt? (Secrets You´ll Never Imagine)

Best Buy Totaltech Members

Are you a Best Buy Totaltech member? If not, this may be an excellent program for you if you purchase or use electronics often.

This program costs around $200 annually but provides 24/7 tech service on all your electronics for 24 months. 

How does being a Totaltech member help with your computer returns? All total tech members get an extension on the return window for almost all of the items sold in the stores and online.

This means any member who purchases a new computer gets 60-days to try their new desktop or laptop computers, with the ability to return them for a full refund.

24/7 Help Available for Two Weeks

If you are not a Totaltech member, you aren’t left in the dark with a new computer. For the two weeks, you have to try the computer out; you are given 24/7 access to tech experts who can help you out with any questions you may have. 

This service allows you to get a good feel for your device and lets you work out the issues before you choose to return it a little too early. Maybe that issue you were going to send it back for has a simple fix.

Return Policy Applies to All Best Buy Stores

Best Buy is a huge corporation and has many additional retailers under its name. If you shop at any of the stores below, the same return policy listed above will still apply.

  • Best Buy Outlet
  • Pacific Sales
  • Pacific Sales Outlet
  • Magnolia Design Center
  • Best Buy Education
  • Best Buy Business

Can Clearance Computers Be Returned to Best Buy?

Yes, you can return clearance products to Best Buy. Purchasing Clarence items is a great way to save a few bucks while still picking up a quality computer.

Knowing you can pick up a discounted laptop or desktop computer and still have the option to return it if you don’t love it provides customers with great peace of mind. 

Can Refurbished Computers and Laptops Be Returned to Best Buy?

Yep. Just like clearance items, you can return a laptop or desktop computer even if it is a refurbished option.

Just be sure to read the details regarding the computer before you purchase it, many refurbished items will come with some type of wear and tear, and you don’t want to get stuck with something you didn’t notice within the first two weeks.

What About Pre-Owned?

Isn’t Best Buy the greatest? You can, indeed, return a preowned computer to any of their stores or online as long as you are within the 14-day time frame. 

Is there a Restocking Fee for Returning a Computer or Laptop to Best Buy?

No. While Best Buy does charge a restocking fee on a few of its products, computers and laptops do not fall under this category.

So, if you decide you don’t love your new computer, don’t worry about losing money due to restocking charges. 

This is an awesome service since many companies will charge upwards of 20-25% for restocking fees on just about anything, making the return almost not worth it.

How Do You Return Computers and Laptops to Best Buy?

There are a few ways to return your computer to Best Buy. You can take it back to any physical stores, or you can ship it back to the company.

Instore returns

If you take the computer back to a retailer nearest you, bring the computer, all of the accessories that came with it, your receipt, and your I.D.

The customer service representative will look the computer over to make sure it is still in perfect condition and everything is with it; then, they will issue a refund in the same method of payment you used for the initial purchase.

Online Returns

If you bought the computer online, you could return it by logging onto the Best Buy website, accessing your account, and selecting the computer you want to send back.

Once this is done, you will be given a pre-paid return label (covered by the company), and all you have to do is ship it back. 

Can I Take an Online Purchase Back to a Best Buy Store?

Yes, you can return any laptop or computer you bought online to any Best Buy retail location. However, you must bring the packing slip or invoice with you as proof of purchase in order to complete the return process.

What if I Bought the Product off of the Best Buy Marketplace?

Unfortunately, Best Buy’s marketplace is an online place for customers to go and buy products from third-party sellers.

While many of them have similar return policies to Best Buy, you can not take these items back to the company; you have to go through the company you purchased the computer with.

While many of these retailers are pretty good about returning products, and most provide free shipping within a certain time frame, it is up to the customer to make sure they read the entire listing before making a purchase. Some of the companies don’t accept returns at all.

The Right to Refuse

Remember, although Best Buy makes returns fairly simple for all customers, the company does have the right to refuse any product for any reason.

Whether it is due to the condition of the computer being returned or the customer returning has a habit of returning tons of items.

Final Thoughts

If you are going to purchase a new laptop or computer, you can’t go wrong with Best Buys selections. Not only are you going to get a quality computer, great service, and 24/7 professional help, you are going to get a decent return policy, making it easy to take back the item if it isn’t exactly what you wanted. 



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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