Amazon TV Return Policy (What’s Covered, No receipt + More)

Amazon TV Return Policy

Do you know what Amazon TV’s return policy is? Well, you are at the perfect place to find the answer to such a question.

Televisions are expensive products, even when you purchase them online through sites like Amazon. Because of this fact, it is downright infuriating when you receive a TV that is damaged or defective in any way. You will want to return the product to get your money back in this case.

Amazon offers an extensive TV return policy. You have 30 days from the date posted on the receipt shipment. The TV must be a new condition and come with the original packaging. Personal data needs to be removed before you send it back. It’s important to talk to the manufacturer directly if you have any issues concerning registration or warranty.

Keep reading to learn more about the Amazon TV return policy.

Amazon TV Return Policy

The Amazon TV return policy is straightforward and extensive. With this policy, you know exactly how long you have to return the TV and which situations are covered by the return policy.

Here is everything you need to know about the Amazon TV return policy:


Amazon offers some of the most extensive coverage for the TV return policy. Customers who purchased a TV through Amazon add the option to return the television for any reason, as long as the TV meets Amazon stipulations and is still within the return window.

In order for the return to be processed, televisions must be in new condition and in their original packaging. If you have already set up the Television and decided against it while it is within the return window, you will need to remove all personal data by doing a factory reset.

If you are returning your Television because it is damaged or defective upon arrival, Amazon offers free returns or replacements.

What’s NOT Covered

Even though Amazon allows you to return TVs for most reasons, some damage is not covered. For example, if you damage the TV yourself while installing it, it does not fall under the return policy.

So, be careful while setting up the Television to ensure you have the option to return it if you change your mind.

You also need the original packaging in order to return the TV. Although you may be tempted to tear the packaging apart and throw it away, keep it for the time being until you are sure that the TV you purchased is the TV you want.

Return Window

Amazon provides a return window of 30 days for televisions. This 30 day window begins based on the day listed on your shipment receipt. Once this month has passed, you are not eligible to return your TV any longer.

Packaging Stipulations and Needed Items

If you are interested in returning an Amazon TV, it’s important that you have all of the right items.

Most importantly, you need the original packaging and everything that came in the package. If you don’t pack everything up appropriately, Amazon can refuse the refund.

The packaging can be torn but try to keep it in as good of condition as possible.

You will also need your order number or order confirmation to issue the return and refund. This information can be found on your receipt or on your account under order details.

Because you can find the order number using your Amazon account, the original receipt is not required.

What this means is that you can still return a Television to Amazon, even if you have lost the original receipt since its arrival.

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For what reasons can I return an Amazon TV?

Amazon allows you to return TVs for any reason, as long as the TV is still within the return window and not damaged by you.

If the TV arrived damaged, Amazon will accept the return and issue a full refund or exchange.

How long do I have to return an Amazon TV?

You have 30 days to return your TV from the date listed on your packaging receipt.

Do I need the receipt to return an Amazon TV?

You do not need the physical receipt to return an Amazon TV, but you will need the order number. This order number can be found on the receipt, but it can also be found in your order histories using your Amazon account.

Can I return an Amazon TV without the original receipt?

Yes. You can return the Amazon TV even if you lost the original receipt. Just go to your order history and look up the order number to issue the refund and return.

Can I return an opened Amazon TV?

Yes. You can return an opened Amazon TV, as long as you clear off all personal data and pack the TV back up with the original packaging.

If you do not include all of these accessories, parts, and packaging, your refund may not be issued.

What if my Amazon TV is damaged or defective upon arrival?

If your Amazon TV is damaged or defective in any way upon arrival, contact Amazon immediately. They will provide a free return or replacement.

How Refunds Are Issued

Whenever you return a TV to Amazon, you have the option to request in exchange or get a full refund.

To issue a refund, you will need to go to the Manage Orders page on your account and select Order Details. From there, you will get to issue your refund.

This refund will be issued back to the original payment used to make the purchase. If you used a gift card or store credit, you will be refunded in the form of store credits instead.

How Long Do Amazon Refunds Take?

Note that your refund will not hit your account automatically. The Television must arrive and be approved. After that, it will take a couple of days to receive the refund.

You can normally expect your refund to hit your account within 5 to 10 business days.

How long the refund takes exactly depends on the refund method. Here is a look at approximate refund times based on the refund method:

Refund MethodRefund Time
Credit card3 to 5 business days Gift Card2 to 3 hours
Debit cardUp to 10 business days
Checking accountUp to 10 business days
SNAP EBT cardUp to 10 business days
Gift Card balance2 to 3 hours
Promotional CertificateNo refund issued
Shop with Reward PointsUp to 5 business days
Pay in Cash (at a participating location)Up to 10 business days
Pre-paid credit cardUp to 30 days (depending on the issuer of the card)

The estimated refund times mentioned above occur only after the refund is processed. In other words, you have to wait for the refund to be processed before the refund actually begins getting issued.

For example, you’ll have to wait for the Television to arrive back at the Amazon station before the refund time estimation begins.

How to Return an Amazon TV

If you need to return your Amazon TV for whatever reason, here are the steps you need to take:

1.      Manage Your Order

The first step to returning your Amazon TV is managing your order. Under the Manage Order tab in your account, select Order Details and choose to return your product for a refund. This step will get the process started for returning the TV.

If the TV was broken or defective upon arrival, Amazon provides a free refund, but you can also select a free replacement instead.

2.      Contact the Manufacturer Directly

If your TV has product registration or warranty, you will have to contact the manufacturer. You can learn about the manufacturer information by going to the original listing where you purchased the TV. How the manufacturer handles its warranty is up to them. Amazon does not have control over this.

You might be able to skip this step entirely. If you know your Television does not have a warranty, then there’s no need to contact the original manufacturer since Amazon covers the actual return.

3.      Organize Return Shipment

The next thing you need to do is to organize the return shipment. You can ship the TV back on your own. Easier options include requesting a UPS pickup or dropping the package off at a local Amazon return center. Having the shipment details organized from the beginning will make the process less stressful.

If you ship the TV back on your own, you will have to drive the Television to a post office or UPS store. The same is true of an Amazon return center drop-off: you will have to drive the TV to the center.

If you do not have access to transportation to drop the TV off, you will need to organize a UPS pickup instead.

For all of these options, you will have to pay shipping costs, unless you have a special warranty or coverage over shipping return fees.

The only exception to this is if the TV was damaged upon arrival. Amazon will cover all return fees if the product arrived defective. In the case that the product arrived defective, Amazon will tell you the best way to return the TV.

4.      Remove Personal Data

Once you have managed your order and organized everything related to the return, it’s time to prep the TV. You must remove all personal data if the TV was set up.

Remove data by performing a factory reset. If you did not turn on the Television, this step is unnecessary.

5.      Pack Up the TV

Amazon requires TVs to be returned with their original packaging. Pack up the TV, and make sure to include everything that came with the TV, including accessories, manuals, booklets, plastic, and other packaging. It doesn’t have to be pretty, but everything needs to be included.

6.      Return the TV

Once you have confirmed that you have properly packaged up your TV, it’s time to return it. Follow the steps of return based on the return method you selected from Step 3.

7.      Wait for Your Refund

The last thing you need to do is simply wait for your refund. Remember, the refund may take a couple of days to hit your account.

Be patient. If it has been longer than 10 business days and you still have not received your refund, contact Amazon.

Is Amazon TV Returns Easy and Hassle-Free?

Many companies offer a return policy, but not all policies are flexible, reliable, and easy to follow. For example, some companies will have a return policy, but it can be next to impossible to actually return the product and get the full refund you want.

Luckily, this is not the case for Amazon. Although you are responsible for shipping the TV back, Amazon will be more than happy to help you throughout the process.

If the Television meets the stipulations described above, you don’t have to worry about Amazon refusing the refund either. Amazon frequently accepts returns and refunds on TVs.

With all of this in mind, Amazon TV returns are easy and hassle-free. The most difficult part of the process will be shipping the TV back, but Amazon will help you select a method that is convenient and easy for you.

Overall, you shouldn’t have much to worry about when it comes to returning an Amazon TV.

Read also >> Samsung TV Return Policy (What’s Covered, No receipt + More)

Read also >> Best Buy TV Replacement Policy (What’s Covered + Time Frames


As you can see, Amazon has a pretty great return policy on TVs. You can return a TV for any reason, as long as you have not damaged it since its arrival.

You have 30 days to do this, and you can request an easy refund or exchange.

The hardest part of returning a TV to Amazon is the process of shipping it back. After all, TVs are pretty big.

Other than the actual shipment process, returning a TV to Amazon is straightforward, easy, and hassle-free. You can truly rely on Amazon to accept your return.

If you have any issues with returning your Amazon TV, contact Amazon customer support. They will be happy to help you find a method that is easy, efficient, and suitable for your life.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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