Amazon Return Policy Opened Electronics? (Secrets Nobody Is Talking About)

amazon return policy opened electronics

Have you ever asked yourself or your friend what Amazon’s return policy for opened electronics is? Well, you are at the perfect place to find the answer to such a question.

Amazon is easily the most popular online shopping retailer in the world. This is especially true for those that indulge in Amazon’s subscription service, known as Amazon Prime.

Prime members get two-day shipping on everything that falls under the Prime label.

But, what about Amazon’s return policy for opened electronics or items? For the most part, you can return opened electronics to Amazon for a refund as long as you do so within 30 days. It doesn’t matter if you opened the package because the fact is, you won’t discover the workability or likeability of most electronics until you open them.

It’s really simple to send products back to Amazon as well. So, as long as you are aware of the 30-day window, you will have plenty of time to box up and ship your opened electronic device back to Amazon for a refund.

There are a few caveats here, however, and we will cover more of that below.


Opened Electronics that Qualify for Return to Amazon

Most electronics that you have opened can be returned to Amazon so long as you do so within 30 days of receiving them.

However, you cannot return laptops, tablets, desktop computers, and similar electronics to Amazon if you simply don’t like them.

You can only return those items if they are somehow defective, as in they don’t turn on when you unbox them, don’t function in the way that they are designed to do, or were damaged during the shipping process.

You can’t send it back if you simply determine that you don’t like it but there is a workaround. You can always jump on Amazon’s trade-in program and get most if not all of your money back when someone else purchases it from you.

Also, Amazon won’t accept electronics that you have previously opened if you don’t return them in the original packaging.

If you’ve thrown it away and can’t retrieve it, then you may have a problem and should contact Amazon Customer Support. 

Read also: Costco Return Policy Opened Electronics

How Do You Return Electronics to Amazon?

Returning your electronics to Amazon isn’t a difficult proposition. All you need to do is generate a shipping label, which Amazon will provide, box your item up in its original packaging, and drop it off at your local post office.

  • Go to your Amazon Account Home Screen
  • Select “Return ; Orders”  at the top, right-hand corner of the page
  • Find the electronic device on your orders list
  • Select the “Return or Replace Items” tab to the right of your electronic device
  • Select an option that closely relates to the reason that you are returning the item
  • Select how you would like your return or refund
  • A shipping label will be generated
  • Print up the shipping label
  • Tape the shipping label printout over the old one on the Amazon Prime box
  • Take it to your local USPS

That’s really all there is to it. Since it’s not like returning something to a traditional retailer, you will have to wait for Amazon to receive it.

You will then have to wait for them to process your return, which may take some time. After which, you will receive your refund according to the option you chose when you returned the order. 

Since Amazon will only take returned computers, tablets, or smartphones if they were defective or damaged during shipping, they will release a full refund for your returned item once it is processed. 

Read also: What Is Walmart Return Policy Opened Electronics?

Will Amazon Replace the Item Instead?

Select devices are applicable for replacements instead of refunds. This is usually true with Amazon electronics, such as Kindle eReaders, Fire Tablets, Fire Sticks, Ecobee Thermostats, and more. 

  • Return to the “Your Orders” page
  • Select the “Returns ; Orders” section
  • Select the “Damaged or Defective” option
  • If the device qualifies for a replacement, you will see the option for it
  • If not, then there is no replacement option

Third-Party Sellers

IF there is one problem with Amazon, it’s that there is no indication that you are purchasing an electronic device from a third party. Well, there is, but only if you know to look for it.

Most people that jump on Amazon to purchase something for the first time, won’t realize exactly how Amazon works. 

The fact is, most sellers on Amazon are third-party and the only Amazon items are linked to the Fire label or businesses that Amazon has purchased or is partnered with.

So, when it comes to returning electronic devices to Amazon, you’re probably not returning them to Amazon, at least not in a sense. 

The problem is, although Amazon will allow you to return opened electronics for thirty days after receiving them, the third-party seller that sells through Amazon may not.

They may have an entirely different return policy than Amazon, even though Amazon restricts them to similar procedures.

When you purchase an item on Amazon, it’s important to check and see who you are purchasing it through and what their return policy is.

No matter who you buy an electronic from, however, if it’s defective, you send it back to Amazon and you will be fully refunded for the purchase, no matter what.

Returning Items During the Holidays

Holidays can be absolute chaos when it comes to shipping, returns, shopping online, or physically shopping, so some businesses have different policies for shipping and returning items during the peak holiday periods. 

Not only can you return items like you normally would to Amazon, but they will also usually give you a little bit of extra time to do so.

For example, last Christmas, Amazon allowed returns on everything ordered between October 1 and the end of December could be returned all the way up to the end of January.

Read also: What is Target’s Return Policy After Christmas?

Final Thoughts

Amazon’s return policy is pretty decent and most consumers rate it pretty highly. It can be a bit frustrating that you cannot return certain electronics that you have used or don’t have the original packaging for.

However, for the most part, you can send back any opened electronic that you receive.

So long as it’s not a computer, tablet, or smartphone that is. And, you can send those back as well, provided that they are defective or otherwise inoperable.

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Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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