Zara Faulty Item Return Policy (What´s Covered + More)

Zara Faulty Item Return Policy

Whether you make a purchase from your local Zaras or through their webpage, it’s a good idea to know what you are getting yourself into.

These days, ‘restocking fees’ and other surprise charges often accompany returns, which leads us to our topic today: What is the Zara faulty item Return policy and what does it cover?

Defective items may be returned at any time to Zara as long as you have your receipt. Upon return of the item, it will be assessed and if the item is found to indeed be defective, then you can get a full refund and your shipping charges back if you ordered online.

In today’s article we’ll take a closer look at the Zara return policy so that you’ll know what conditions are needed for return and what potential charges may take a bite out of your refund – read on and we’ll tell you all about it!

What is Zara’s return policy for standard and defective items?

For standard items, Zara has a return policy requirement that you must bring the item back within 30 days and present your receipt in order to request a refund. If approved, you may get store credit immediately or the option to exchange it, or you can wait for a refund which may take up to 10 days to process.

With defective items, it’s a little different, in that there is no time limit, although you’ll want to bring the item with your receipt and the original packaging. When you do this, the item will be inspected by an associate who will determine if the item is indeed defective.

If it is found NOT defective, then your possibility of a refund likely hinge on whether or not you are within the standard 30 day return window.

If the item IS considered to be defective then you will qualify for a full refund, which may be processed instantly or take up to 10 business days,

As with a standard return, you may be given the option for instant store credit or an exchange as an alternative, and if the item was purchased online the shipping costs will be a part of your ‘full refund’, as well.

Are there conditions for a faulty item return?

Generally, you are just going to need the item itself, plus your receipt, the original packaging which the item came with, and any accessories which were originally included. There are some exceptions that apply to any returns and they are as follows:

  • Men’s undergarments may not be returned for exchange or refund, although if still in the original, unopened package you will need to check with the return counter as they may still allow it.
  • Women’s undergarments must have the protective sticker still in place for returns and must be in their original condition at the time of purchase.
  • Returned swimwear must have a hygiene strip in place for returns to be considered.
  • Kid’s undergarments may only be returned if they are still in their original, unopened packaging.
  • Customized periodicals or other custom products are a special case – for instance, you may get a refund if the work was not performed according to the instructions, but you will really need to speak with a return agent at Zara to find out your options on this – with custom work, it is possible that no refund will be given but as every scenario is different, you’ll need to simply bring the item in.

How do I return an item to the store?

If you wish to return an item to Zara then you may bring it, along with your receipt, to any Zara store that is located in the same region where you made the original purchase.

You’ll simply need to show it to the returns associate, who will check the item and the receipt, and if you are approved for a full refund then you can get it right away in the form of store credit or you can wait up to 10 days for it to be processed.

Keep in mind that this may vary from store to store. In some locations or for some specific items you may get a refund right away, but this is more the exception than the rule, so keep in mind that you may have to wait up to 10 business days for a full refund.

Read also >> Zara Return Policy Without Receipt? (Secrets You´ll Never Imagine!)

Read also >> What Is Zara Return Policy after 30 days (What’s Covered + More!)

Read also >> Zara Exchange Policy (What´s Covered + More)

How do I return an online purchase?

Returning items that were purchased online may be done in one of two ways. The first and most popular is that you may simply bring the item to any local Zaras along with your purchase information (such as a printout confirming your purchase and payment) and it will be handled the same as any return.

The item will be inspected and with defective items, once the assessor from Zara confirms that the item is defective, then you will be entitled to a full refund that includes the shipping charges you paid to have the item delivered.

The second method is returning the item by post. If you go with this option, you will need to fill out the online for to return the item and Zara can give you instructions on the labelling and advise you of the local ‘drop points’, which are simply post boxes where the items may be picked up and shipped back.

If you go this route, you should know that there will be a $3.95 USD fee deducted for the shipping and restocking costs, so you are really better off returning it locally if you have a Zara in your area.

You Can Contact Zara Directly

Don’t be afraid to contact customer service if you have received a defective item in order to explore your options. While Zara does have return rules in place, like any customer service experience they may ‘cut you a break’ if you are a regular customer or if your particular shopping experience with them was a very harrowing one.

You can contact Zara by clicking this link and this page will give you a number of different contact options, such as a toll-free number to call customer service, chat assistance from 8:30 am to midnight EST Monday through Sunday, and their social networking contacts such as Twitter, Facebook, and Instagram are also listed.

So, if you’ve received a defective item – don’t worry – you’ve got a lot of options and Zara customer service is definitely there to help make sure that you can get this corrected.

Just be sure to have your order information handy and remember that you can always visit locally if the item was purchased online or in the same region.

Some closing words

In today’s article, we’ve talked about the Zara faulty item return policy, and unlike standard returns, the 30-day limit will NOT apply on these items.

Zara understands that faulty items can and do sometimes occur, and they’ve set up an extensive number of contact options to ensure that you can get all of your questions answered to make sure you return the item correctly.

Just remember that refunds can take up to 10 business days to process and you’ll need to bring the original packaging and any accessories that came with the defective item or your refund will not be promised.

Provided that you still have these items, you may be approved for a full refund, including shipping, or minus $3.95 USD if you want to simply mail it back. When you get right down to it, the process really is a piece of cake!

Reference Sources


Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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