Sam’s Club Mattress Return Policy (Here Is How To Proceed)

Sam's Club Mattress Return Policy

Have you ever asked yourself or your friend what Sam´s Club Mattress’s return policy is? What is cover and how to proceed? Well, you are at the perfect place to find the answer to such a question.

Sam’s Club is a great place to shop for just about anything you could possibly need, including a new bed set.

However, when picking out a new mattress, it is essential to know what policies the company you are working with has in place if you are not 100% satisfied with your purchase.

So, what is Sam’s Club’s mattress Return Policy? Mattresses purchased from Sam’s Club and Sam’s Club’s online store are part of the company’s 100% satisfaction guarantee. If you don’t love your mattress, you can return it at any time for a full refund or exchange as long as it is in good condition.

Sam’s Club is one of the easiest stores to work with when you are trying to return just about any item. This brand is very lenient compared to most others if you decide you aren’t satisfied with your mattress purchase.

If you are looking for more information regarding Sam’s Club’s mattress returns, check out the rest of the article below. 

What is Sam’s Club Mattress Return Policy?

Mattresses are included in Sam’s Club’s 100% satisfaction guarantee; this means, no matter how long you have had the bed or even if you have been sleeping on it for some time, the company will still take it back and give you a full refund.

All you have to do is contact customer service and provide a receipt.

Your money will be refunded to you in the same form as the original payment, such as cash or credit. It can also be returned to you on a Sam’s Club shopping card.

If you return an item purchased on, you will receive credit towards the account you used when making the original purchase. 

Read also: Macy’s Mattress Return Policy (What’s Covered, Claims + More

How Do I Return A Mattress Bought From

Aside from returning a mattress purchased online to your local retailer, you can also initiate a return from your SamClub account.

You do this by accessing your account, choosing the item you wish to return, clicking on order details, and selecting return. From there, you will be guided through the easy process. 

Can You Return a Mattress to Sam’s Club Without a Receipt?

The company says the process goes much easier if you are able to provide the original receipt from the time of purchase when returning a mattress.

However, if you can’t locate your receipt, you aren’t out of luck. Sometimes the receipt isn’t necessary, and the brand can look up the purchase in their system. 

If you purchase the bed online or with a credit card, chances are good your information will still be somewhere in Sam’s Club’s computer system.

However, if they can’t find the transaction or you paid by cash or gift card, you may still be able to get a refund in the form of store credit.

Read also: Are All King Mattresses the Same Size (Explained!)

Does Sam’s Club Cover Return Shipping?

No, you are responsible for paying shipping costs if you choose to return your mattress that way.

The only way the company will cover any fees for shipping returns is if the product is being sent back due to damage or defect caused by the manufacturer or during shipping while being delivered to you.

How Do You Return a Mattress to Sam’s Club?

Sam’s Club makes it pretty easy for customers to return products they no longer want or need. The best thing to do before starting the return process is to contact customer service to see what your options are, and which one will work best for your situation.

When calling the company, have your order number and membership number on hand.

If you purchased your mattress from a physical store, you wouldn’t be able to start a return through the online site.

However, if you bought your bed online, you can choose to save on shipping and return the item to a physical store location. 

Read also: How to Revive a Pillow Top Mattress? (Full Guide)  

What if I Don’t Have all the Packaging, Warranty Card, ETC?

If you cannot return everything that came with your new mattress, Sam’s Club has the right to refuse the return or can only grant a partial refund.

This typically will only apply to accessories that might have come with the mattress, such as toppers or pillows. You do not have to keep the plastic wrap and other protective covering.

Can I Return a Mattress that Has Been Slept on to Sam’s Club?

Absolutely. Sam’s Club is very laid back when it comes to customer satisfaction, and that includes sleeping on a mattress for some time and realizing it isn’t the right fit for you.

However, this company is not required to accept all returns and will not allow a customer to bring back a solid, damaged, or significantly altered bed. 

Can I Exchange a Mattress Purchased at Sam’s Club?

Yes, if you do not like the mattress you purchased, you can contact customer service within two weeks of set up for an even exchange.

You can also exchange the bed for a different brand or size but will have to pay the balance if that mattress is more expensive.

Mattress Brands Sold by Sam’s Club

Sam’s Club sells a variety of popular and reputable mattress brands, including Serta, Tempur-Pedic, Sealy, Beautyrest, and more.

It is important to note that some brands have their own return policies and conditions, and although Sam’s Club typically takes everything back, some stipulations may apply.

Always read the information provided with each product description.

Do Mattresses From Sam’s Club Come With a Warranty?

Most mattresses sold through Sam’s Club do come with a limited manufacturer’s warranty and typically only cover damage or defects caused by the manufacturing process.

To initiate a claim, you have to contact the manufacturer themselves, not Sam’s Club.

Summing Things Up

Sam’s Club is a great place to go if you are on the market for a new mattress. You will have the option to choose from a wide variety of reputable brands while having the peace of mind for an easy return if you don’t love it 100%.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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