Do you know what JCPenney return policy for Jewelry is? Well, you are at the perfect place to find the answer to such a question.
If you’ve recently purchased some jewelry from JCPenney you’re unhappy with, you may feel a little hopeless about the money you’ve wasted! Are you trying to figure out how JCPenney’s return policy works for jewelry?
JCPenny has a generic return policy that lasts for 90 days from the date of your original receipt, however, there are specific exclusions, rules, and processes for in-store returns vs. online returns.
In this article we will discuss JCPenney’s generic return process for both in-store and online purchases, as well as the exceptions, or rules, for certain jewelry items.
Table of Contents
What Are The Basics Of JCPenney’s Return Policy For Jewelry?
Any purchase that you make in stores at JCPenney or online at JCPenney.com is generally able to be returned within 90 days from the original purchase date shown on your receipt.
The full value of the item(s) being returned will be refunded in the form of payment. So, if you use cash you will receive cash-back, but if you used a debit, credit, or JCPenney card, the money will be refunded onto your card.
If you miss the 90 day cutoff, you aren’t totally out of luck. Most of the time your item will still be eligible for an exchange or a JCPenney Merchandise Return Voucher for the lowest price the item has sold for in the last 45 days.
But, if you miss the 90-day cut-off period, be aware that it isn’t likely to get a full refund.
Can I Make A Return Without A Receipt?
If you don’t have a printed or emailed receipt for your return, you can only return the item for the JCPenney Merchandise Return Voucher given at the lowest price the item has sold for in the last 45 days.
You’re also required to present a form of photo ID in order to make a return without a receipt.
There are some exclusions to what can be returned without a receipt, but we will go over the jewelry specific exclusions later in the article.
How Long Will It Take For The Refund To Show Up On My Card?
The amount of time it will take to see your refund on your card depends on the type of card that was used. If you used a JCPenney card your refund should appear on the card within 3-4 days.
However, if you used a credit or debit card, the exact time it takes for returns to post will be clarified by your specific financial institution. Generally, it will take 7-10 days for refunds to post.
How Do I Return An Online Order To JCPenney?
If you placed an order online at JCPenney you can still get the refund of the item’s full value within 90 days of purchase.
It is easiest to bring your item(s) into the store for a return, but if you live far away you can print a return label and ship the item back.
Generally, the cost of shipping is not refundable, unless the item you received was not the item you ordered, it was damaged, defective in some way, or shipped to the wrong address.
What Are The Exceptions For Jewelry Purchased At JCPenney?
Most jewelry items will fall under the generic return policy. However, there are a few different exceptions that are important to note, we will discuss the specific exclusions applicable to:
- Body jewelry and ear-piercing kits,
- Fine jewelry,
- Fitness trackers and smart watches, and
- Jewelry boxes and armoires.
Can I Return Body Jewelry And Ear Piercing Kits?
If you’ve made any sort of body jewelry purchase from JCPenney these sales are FINAL. This means they will not be accepted as a return and you can not get a refund, exchange, or JCPenney Merchandise Return Voucher.
Items considered to be body jewelry include:
- Belly Rings,
- Nose Rings,
- Eyebrow Rings,
- Captive Hoops,
- Ear Tapers,
- Ear Plugs, and
- Circular Horseshoes.
JCPenney has a strict policy on body jewelry in order to ensure that none of the items for sale in the store have been worn before.
Are There Exclusions For Fine Jewelry?
Any Fine Jewelry purchased at JCPenny, including their Fine Watches, must be returned within 60 days of the original date of purchase. Fine Jewelry and Watches must be returned with a printed or emailed receipt.
Any watches also must be completely unworn, unaltered, and in their original condition inside their packaging, along with any accessories that came with the watch.
If you’ve removed the watch from its packaging and worn it, even once, it won’t be accepted for a return.
In addition, if you’ve personalized a piece of jewelry all sales are final and you can not return it.
Any certified jewelry can be refunded but it must be returned with the certificate that came with the purchase
Are Fitness Trackers And Smart Watches Eligible For Return?
Fitness trackers and smart watches can be returned as long as they are unworn, unaltered, and their original packaging. You must make your return within only 10 days of your original purchase and must hold onto your receipt.
It is also important that if you start the process of syncing the smart watch or fitness tracker to your phone that you make sure to remove all of the data and reset the watch/tracker before returning it.
JCPenney will not reset the device and is not responsible for any information you forget to delete.
Can I Return Jewelry Boxes And Armoires?
Any jewelry boxes or armoires purchased directly from JCPenney can be returned within 30 days of your original purchase for a refund.
However, if your merchandise was purchased online and shipped from the direct vendor, they will not accept the refund in stores, it must be shipped back.
You must hold onto your receipt and if you have any defects or damages to report, you must do so within 48 hours of your purchase, or else these will not be considered a valid reason for a refund.
You will be charged a 15% restocking fee for these returns, which means the full amount will not be refunded to you.
JCPenney has a pretty fair return policy for jewelry, and only places special rules on the more expensive items or items that can come into contact with your body.
Hopefully, this article has answered all of your pressing jewelry return questions!
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