Do you need to return a product to Hudson’s Bay and are wondering what their return policy is like? We have the scoop on how long you can wait to go in and what kind of return they will take.
Products sold directly from Hudson Bay are eligible for free return in store and online. Hudson Bay will issue full refunds to the original purchaser for standard sized products that were bought within the last 30 days. If you purchased your Hudson Bay items with their credit card, then you will have up to 90 days to receive a full refund for a returned item. Clearance items, face masks, car seats, and items without the original receipt will not be accepted for returns.
What can I return to Hudson’s Bay?
You can return most items to Hudson’s Bay as long as it has not been used and it is not marked “Final Sale”. It also must contain the original packaging and be accompanied by the original receipt.
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What can I not return to Hudson’s Bay?
- You cannot return non-medical and medical face masks to Hudson’s Bay. All face mask sales are final.
- You cannot return Clearance items that are labeled “Final Sale” and end in $.96.
- You cannot return underwear or swimwear without the hygiene layer still in place.
- All sales are also final on child car seats and breast pumps.
Can I return a Hudson’s Bay item that I bought from a Marketplace seller?
Only items bought directly from the Hudson’s Bay website or from one of their store locations is eligible for return.
Any Hudson’s Bay product that is sold by Marketplace sellers is subject to its own shipping and return policy provided by that seller.
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Can I return baby gear to Hudson’s Bay?
Yes, you can return all baby gear, except car seats and breast pumps, to the store within 30 days. But the item must be unopened in its original packaging.
Can I return something to Hudson’s Bay without a receipt?
No, you must have your original receipt if you expect Hudson’s Bay to accept the return. You can use the original store or online receipt, gift receipt, or order invoice for your proof of purchase.
Can I return an item for someone else?
Yes, you can help someone out by returning their Hudson’s Bay item for them, but if they used a card, then it will be loaded back onto their card and not given to you in cash.
Can I return my Casper mattress that I purchased through Hudson’s Bay?
If the Casper mattress is unopened, undamaged, and still within its original packaging, then it can be returned in store. If the mattress is already opened, then contact Customer Service for more information.
Can I return Jewelry and Home Electronics to Hudson Bay?
Yes, all non-clearance jewelry and home electronics purchased through Hudson’s Bay can be returned for a full refund within 30 days. After the period of 30 days has lapsed, the sales become final.
This policy is designed to prevent individuals from returning items simply because the items have become outdated, or the technology has evolved.
What if I used my Hudson’s Bay credit card to make the purchase that I am returning?
You have up to 90 days for a full refund if you used a Hudson’s Bay credit card. But be aware that due to a company change, if you used a Hudson’s Bay credit card that was issued by Capital One, then as of March 4, 2021, the items returned from these transactions will be accepted and the funds will be loaded onto a Hudson’s Bay gift card.
Do all Hudson’s Bay locations take returns?
No, according to their website the Hudson’s Bay stores located in downtown Winnipeg, Dorval, and Edmonton City no longer take returns.
All other stores are open to accept your returns from items bought online or in store.
What is Hudson’s Bay return policy for large items?
All the above return information is regarding items that are of “standard-size”, which means that the package is small enough to be delivered via standard parcel delivery.
If the item is too large and is not eligible for in home delivery, then it belongs to the group of products that only have a 14-day return.
These items also do not qualify for an extended return period that usually comes with using a Hudson’s Bay credit card.
The following large-item categories only have a 14-day return window:
- Large furniture
- Major appliance
- Patio furniture and grill sets
- Fitness equipment
- Outdoor play equipment
Hudson’s Bay return policy is gracious as long as you have the proof of purchase. Then, Hudson’s Bay will issue full refunds to the original purchaser for standard sized products that were bought within the last 30 days.
If you purchased your Hudson’s Bay products through their credit card, then you will have up to 90 days to receive a full refund for a returned item.
Large items not available for in-home delivery are subject to a 14-day return window and include items such as furniture, appliances, and outdoor play equipment.
Other than clearance items, face masks, car seats, breast pumps, and items without the original receipt, Hudson’s Bay will help you return any product that you are not satisfied with.
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