Hudson Bay Return Policy (What’s Covered + More)

hudson bay return policy

Hudson Bay sells practically everything you could need all season long. From mattresses to clothes, Hudson Bay has it all. The Bay even has a fantastic return policy on all of their products to ensure you can easily get your money back if you are unsatisfied with the purchase for any reason.

Hudson Bay has a return policy that ranges from 14 days to 100 days, depending on the product you want to return. You have the option to refund or exchange the product, as long as it is in good condition. Although there are some stipulations, their return policy is pretty straightforward and reliable.

To learn more about the specifics of the Hudson Bay return policy, keep reading. We take a close look at all things related to the Hudson Bay return policy, including coverage, time frame, possible fees, and more.

Hudson Bay Return Policy

The Bay has a great return policy that is reliable and straightforward. The policy covers all of their products, but the specifics of the policy depend on the product you bought.

Here is a complete look at the Hudson Bay return policy:

Read also >> What Is The Bay Return Policy after 90 Days? (Secrets Revealed!)


Hudson Bay’s return policy covers any dissatisfaction, except for damage caused by the customer. Whether you want something else or just want a quick exchange, Hudson Bay makes it easy. You have the option to have the product refunded in full or exchanged for something else.

That being said, it’s important that the product is still in sellable condition. All returned items must be in their original state. As a result, all tickets that were attached to the product still need to be in place and deemed undamaged by the Bay.

There are also some exceptions about what products you can return. Products like face masks, for example, are not eligible for return due to health and safety reasons. We will cover more exceptions shortly.

Refund vs Exchange

Hudson Bay offers both refund and exchange options. It is up to the customer to decide if the product is exchanged or refunded.

Whenever you get the item refunded, the refund will go to the original payment form or you can select store credits.

With an exchange, you will get something new. If the new item costs more than the original, you pay the difference. If the new item costs less, you will be refunded the difference. It is pretty straightforward either way.

Time Frame

How long you have to return a product depends on the item. The Bay has various return policy time frames that range from 14 days to 100 days. Here is how long you have to return items based on product type:

  • 14 Days: Items purchased thebay.comand are not eligible for in-home delivery
  • 30 Days: Standard-sized merchandise, such as electronics, jewelry, and seasonal products
  • 60 Days: Large merchandise, such as furniture, major appliances, and mattresses
  • 90 Days: Standard-sized merchandise purchased with the Hudson’s Bay Credit Card or the Hudson’s Bay Mastercard
  • 100 Days: Springwall Mattresses and Casper & Leesa Mattresses

The vast majority of Hudson Bay return policy falls under the 30 day timeframe. If you are not sure which category your product falls under, contact Hudson Bay. They will be able to help you learn how long you have to return your product.

Possible Fees

Although Hudson Bay offers full refunds for returned products, there are some possible fees to be aware of. For example, there may be a restocking fee. The Hudson Bay restocking fee is 20% before taxes. This fee will be deducted from the total refund.

Items Not Covered by Return Policy

As we have already briefly mentioned, not all of Hudson Bay’s products are eligible for return or refund. Here are different products that cannot be returned or exchanged.

Face Masks

Due to health and safety reasons, no face masks are eligible for return or exchange. Even if you have the receipt, the Bay will not accept the return.

Custom Purchases

If you purchased a customized special order on furniture, it is not eligible for return since it has been specifically made for you.

Discounted Items

If you purchase an item from the final clearance racks, the purchase is not eligible for exchange, refund, or store credit.

Baby Gear

Although you can return baby gear, there are some stipulations. The baby gear must be unopened whenever you return it. If the product is opened, it cannot be returned for safety reasons. Additionally, breast pumps and car seats are final.

Hudson Bay’s Return Options

How you received your product makes a difference in Hudson Bay’s return policy. Whether you picked the product up curbside, in-home delivery, or from the store will determine what you need in order to return the product, both for exchange and refund.

Returns Received via Curbside Delivery

If you purchased a major home appliance and had it delivered to a home curbside or another accessible location, you do not need proof of purchase.

Instead, you only need your order number. In order to return the product, you will have to call 1-800-521-2364 and have your order number at the ready.

Returns Received via In-Home-Delivery or Picked-Up

If you picked up the product yourself or had it delivered to your home, you will need the original proof of purchase.

Plus, there may be a restocking fee for this product. The good news is that you can find the original proof of purchase using your order number if you purchased the item online and have it delivered.

Price Exchanges

Hudson Bay offers a price exchange feature. If you have the original receipt and the product has a dramatic price change within seven days of purchase, Hudson Bay offers price adjustment benefits.

How to Return Products to Hudson Bay

Hudson Bay offers easy returns for its customers. If you are not satisfied with your purchase for any reason, you can return it or exchange it at any Bay location. You can also return it via mail or have it picked up if it is a large product that you cannot deliver yourself.

If it is a small item, all you need to do is have your proof of purchase and bring it to your closest Hudson Bay store. A representative will inspect the product to ensure it’s still in its original packaging and in good condition.

You will then get to choose between having the product refunded or exchanged for something else.

If you have a large product that you cannot deliver yourself, Hudson Bay makes it easy to return the product. All you need to do is contact customer service based on the product you purchased and how you got it delivered.

In the case that the item was received via curbside delivery, arrange for pick up by calling the number 1-800-521-2364.

If you got the item by picking it up yourself or having it delivered to your home, call 1-800-257-6784.


Hudson Bay has a fantastic return policy, as you can see. You can have up to 100 days to return the product, depending on its classification.

The coverage is pretty extensive and allows you to return products for practically any reason, granted that you have not destroyed the product in the meantime.

It’s important that you pay attention to how you purchase the item to ensure you return it properly. The size of your product, how it was received, and other stipulations will all impact how long the product is under warranty and whether or not you can return it at all.

If you have any questions about your Hudson Bay return, talk to Hudson Bay’s customer service. They will help you determine if the product is eligible for return and the best course of action.

The good news is that Hudson Bay’s easy return policy means that you likely will be happy with what you hear.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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