Do you know what Herschel´s backpack lifetime warranty is? Well, you are at the perfect place to find the answer to such a question.
Herschel has become a top backpack brand in the business. Their bags are attractive and practical, and they come with a lifetime warranty.
From this warranty, your backpack is protected from manufacturing defects and everyday use damage during the original purchaser’s life.
It’s important that you know how the Herschel backpack lifetime warranty works so that you can benefit from this warranty if need be.
Scroll down for a complete look at the Herschel backpack lifetime warranty.
Table of Contents
About the Herschel Backpack Lifetime Warranty
Herschel Supply offers a lifetime warranty on its backpacks. The warranty covers manufacturing flaws, as well as damage that occurs from common or everyday use.
Consequently, Herschel will honor the warranty if the bag is damaged due to manufacturing flaws or regular use.
This lifetime warranty begins the day you purchase the backpack. It continues throughout you are entire life, assuming that you are the original buyer.
Exceptions to be Aware of
Although the Herschel backpack lifetime warranty is comprehensive, there are some notable exceptions and warranty details to be aware of beforehand.
Original Buyer Exception
The lifetime warranty only applies to the original buyer. What this means is that you will get this lifetime warranty if you buy the backpack for yourself and keep it until it gets worn out.
However, this lifetime warranty will not apply if you gift or sell the backpack to someone else.
So, don’t waste your time trying to get a new backpack through the Herschel lifetime warranty if you are not the original buyer of the bag. If you are the original buyer, then this exception does not apply to you.
Approved Retailer Exception
Herschel does not provide a lifetime warranty on backpacks sold by unapproved retailers. Authorized retailers are those that have already been selected by Herschel supply.
If you purchase your backpack directly through Herschel supply or through big chain stores, such as Target or
If you purchase Herschel products from Amazon.com, you must be careful. Herschel has an Amazon page, and there are authorized retailers of Herschel products on Amazon.
Herschel will honor the lifetime warranty if you buy their backpack from one of these authorized retailers.
Unfortunately, many individuals sell Herschel products and are not authorized to do so. If you purchase your item from one of these retailers, the warranty will not be respected.
Because of this exception, be careful about where you buy the Herschel backpack. When in doubt, purchase the Herschel backpack directly through their website.
When you purchase the backpack directly through Herschel, you know Herschel will honor the warranty.
Exceptions Based on Required Items
One last thing to be aware of is that there are a few required items that you will need in order for Herschel to honor their lifetime warranty.
You will need proof of purchase and multiple photos of the product. These photos include the photo of the defect in question, as well as the front, back, and inside of the backpack.
If you do not have the backpack or proof of purchase, you do not qualify for the lifetime warranty.
How to Use the Herschel Backpack Lifetime Warranty
Herschel makes it convenient to file a lifetime warranty claim. All you have to do is go to Herschel’s warranty page. There, you will be able to submit a claim quickly and conveniently.
Note that the warranty page is different from a return. If you just want to return the product, you will have to go to the returns page instead.
Fill Out the Warranty Form
The first thing you’ll need to file a warranty claim is to fill out the warranty form. This form includes information about yourself, order number, defect, and other information related to yourself, the purchase, and the defect.
Submit Required Items
After you fill out the warranty form, you will need to submit the requirements in the form of attachments.
Once again, you’ll need proof of purchase, a photo of the defective item, and a photo of the front, back, and inside of the backpack. Simply submit all of these files and click submit.
Need Help During the Process
If you need help while you are submitting your warranty claim, Herschel offers multiple help avenues. You can always e-mail Herschel’s customer support or call them directly.
Herschel even offers a live chat feature directly embedded into the warranty page for maximum convenience.
Wait Until You Hear Back
Once you have submitted your warranty form, you have to wait until Herschel processes the claim. Most claims are completed in just five business days, but it may take longer.
Especially if you are filing a claim during peak retail seasons, such as around back to school or holidays, be more patient.
Using the warranty page that you used to file the claim, you can always check the process of your claim. You can also call customer service. It’s best to wait at least a week before you do so.
Receive a Warranty Gift Card
Herschel will contact you once the warranty claim is approved. If it is approved, you will receive a warranty-related gift card.
This gift card allows you to purchase another backpack of equal value. You could always purchase the exact same backpack. Sometimes, you will have to purchase another backpack if your previous one is out of stock.
Either way, you will receive a warranty gift card that allows you to purchase a new backpack under the warranty. Note that you will not be able to use discounts or promotions with the warranty gift card.
Herschel Backpack Lifetime Warranty FAQs
Do Herschel backpacks have a lifetime warranty?
Yes. Herschel backpacks, as well as most other Herschel products, come with a lifetime warranty that covers manufacturing defects and damage associated with regular wear and tear or everyday use.
How do I return a damaged Herschel backpack?
You can return a damaged Herschel backpack through the warranty page. File a claim there. You can also file a claim through the return page if you have just recently purchased the backpack.
How long is the Herschel warranty?
The length of the Herschel warranty depends on the product. Backpacks and most other products fall under a lifetime warranty.
Luggage and apparel products, however, come with a 5-year warranty. All other products with an alternative warranty timeframe will be clearly labeled.
Can Herschel’s backpacks be washed?
If you need to clean your Herschel backpack, hand wash it using mild soap (like dish soap) and let it air dry. Do not put your Herschel backpack in the washing machine or dryer.
It’s also not ideal for dry cleaning. Hand cleaning is the best way to clean your backpack without damaging it.
Herschel backpacks come with a lifetime warranty. This lifetime warranty is comprehensive and covers manufacturing flaws, as well as everyday wear.
Note that there are some exceptions to this warranty, but most people will be able to enjoy the Herschel lifetime warranty if needed.
In order to use the Herschel lifetime warranty, you will need to submit a warranty claim. The claim process is fast and easy.
If you have any other questions about the Herschel lifetime warranty, contact Herschel customer support.
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