Harvey Norman Return Policy (Coverage, Repair, Faulty Goods)

Harvey Norman Return Policy

Do you know what Harvey Norman’s return policy is? Well, you are at the perfect place to find the answer to such a question.

If you live in a country where you are lucky enough to shop at a Harvey Norman store, you must understand their strict return and exchange policy before you purchase anything from them, whether online or in stores.

Harvey Norman gives customers 14-days to return any product they purchased online or in-store for a full refund. In order to receive your refund, you must have the receipt, the item must be in unused condition, and the original packaging and all items must be inside, including owners manuals and accessories. 

Harvey Norman has a pretty strict and specific return policy for their customer. If you have any questions about the policy and procedures, reading this article will help you out. 

What is Harvey Norman’s Return Policy?

If you purchase a product from any Harvey Norman store and decide it isn’t what you wanted, you are given 14-days from the original date of sale to return it, in the same condition it was when you purchased it, to obtain a full refund of the purchase price. 

You are also given the option of receiving your refund in the form of a gift card to use on a different product on another day.

If you purchased the product with a credit card or debit card, that same card has to be present for the return to receive a refund. 

Read also >> Home Depot Return Policy (Full Guide)

Read also >> Best Buy Return Policy Without a Receipt? (Secrets You´ll Never Imagine)

Harvey Norman Return Policy Without Receipt

While there are many stores out there that are understanding with customers who do not keep their receipts on hand, Harvey Norman is not one of them.

In fact, any product that is coming back to their retail locations for returns without a receipt will be turned away.

Read also>> Target Return Policy after 90 Days? (Secrets Nobody Is Talking About)

How Do You Return an Item to Harvey Norman?

While exploring the website, we have come to the conclusion that it is best to return your product to the same exact location from which you first purchased them.

Although you can technically take your items back to any Harvey Norman store, the process will be a lot quicker and easier on you if you go to the original location.

No matter which store you go to, make sure you have the original receipt in hand, the same card used when making the purchase, and a valid form of identification to ensure things go smoothly.

You also want to make sure that the product is in brand new condition, or else the sales associate has the right to refuse the return and send you packing, and you are out of luck.

Other requirements for returns are as follows:

  • The product must be returned with the original packaging 
  • Products are unused
  • The product must be in a resealable package
  • There is no damage to the item or package
  • All pieces of the purchase are in the box (i.e., power cords, replacement parts, etc.)

How Do You Return Online Purchases To Harvey Norman?

If you made a purchase on Harvey Norman’s website, you could take the item back to your local store to return it and get your money back.

You can also opt to send it back by mail. If you choose this method, please note that you will be responsible for the shipping fees for the return of your product. 

Once the company receives the item and inspects it to ensure it is still in brand new condition, they will then refund you the full amount paid back to the original form of the payment transaction you used when buying it.

Harvey Norman Return Policy for Damaged or Faulty Goods?

With so many people choosing to order the things they want these days, rather than taking them to the stores, a lot of products are shipping out in quick succession, making it more difficult than ever to ensure everything is leaving the warehouses in perfect condition. 

If you were to receive a damaged item in the mail, contact the company as soon as possible, they would be more than happy to refund you your money in full and pay for the shipping fees to return the damaged goods.

You can also request to simply exchange the item, in which you will be asked to send the damaged one back, and a new product will be mailed to your home, free of charge.

What if the Items Were Damaged During the Delivery Process?

Accidents happen, especially when tons of packages get piled on top of one another in order to maintain the best shipping schedule possible.

If your items were damaged during the shipping process, you have 3-days to contact the Harvey Norman customer service deposit to request a return.

These returns will be exchanged or refunded as long as you have your original proof of purchase, the original packaging, and everything that was in the package is still there, such as the owner’s manual and accessories.

Can You Exchange Products at Harvey Norman?

It seems like more and more companies are refraining from making exchanges and simply asking customers to return their unwanted items, then purchase the item they would have instead had. At Harvey Norman, you are still offered the option of exchange which is ideal for a lot of people.

The rules for exchanges are very similar to those for returns. You have 14-days to decide that you no longer want the product you bought, request the return, and take the item back in brand new condition (by mail, you are responsible for the shipping fees) for an exchange. 

What Products Are Excluded From Returns?

There are exclusions to the return policy even if the items are brand-new, unopened, unused, and you have the original receipt.

These items include:

  • Gift cards
  • Mattresses
  • Pillows
  • Bed linen
  • Large domestic appliances
  • kitchen appliances (if the installation process has already begun.)
  • Personal hygiene products
  • Headphones
  • Customized purchases

In addition to these items, a customer can not return any products with protective seals, such as DVDs, CDs, Apple products, etc., if the seal has been broken, even if the product was never used and is still in brand-new condition.

Who is Harvey Norman?

Harvey Norman is a popular retailer based out of Homebush West, South New Whales, Australia. This brand was founded in 1982 by Gerry Harvey and Ian Norman. However, this wasn’t the first business adventure these two successfully pursued. 

After meeting while working as door-to-door business salesmen, the pair of friends divided to join forces opening up their first store in 1961, Norman Ross, which primarily sold electronics and appliances. The company was a huge success, becoming one of the largest appliance stores in the industry.

Unfortunately, their luck didn’t last long because in the 1980s, after some pretty intense bidding wars, a sold company and some spoken words that would send the two packings, Norman Ross, was no longer under their control.

One misfortune led to a new fortune because this gave Harvey and Norman the chance to open up another store, where they sold all of the same things and more, becoming even more successful and more popular in the public eye.

What do they sell?

Harvey Norman sells nearly everything you need to set up each room in your home or office, including items such as flooring, furniture, bedding, electronics, and computers.

Well, they have many stores in eight different countries: the US isn’t one of them. You can, however, grab some great products from any of these locations.

Final Thoughts

When you choose to shop at Harvey Normal, you will get great products that are well-made. However, make sure the item you are purchasing is something you really want because once you open it, it is yours to keep. 





Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

Recent Posts

error: Content is protected !!