Cotton On Return Policy – How Many Days? (The Truth!)

cotton on return policy

People ask, what is Cotton On return policy or how many days can you return cotton on? Well, we´ve got you covered.

Cotton On is Australia’s largest global retailer, with over 1,500 stores in 18 countries. They have about 160 stores in the United States, and sell products under several different brand names such as Cotton On Kids, Typo, and Cotton On Body.

They are known for fashionable clothing, accessories and stationery.

So what is Cotton On return policy like? How many days do you have to return something? Cotton On has a return policy called “Change Your Mind Anytime.” There is no time limit to return or exchange items that you’ve changed your mind about. You can also return faulty items at any time. You can make returns either by going to the store or through the mail. However, the items need to be in new condition and you’ll need a receipt to get a refund.   

In this post we’ll dig deep into Cotton On’s return policy, including how to make a return both in-store and online.  

What is Cotton On’s Return Policy? 

Cotton On allows you to make returns or exchanges on items that you have either changed your mind about or that you have found to be faulty in some way. You only need the receipt or proof-of-purchase. 

If you bought the item in a store, you have to take it back to a store to return or exchange it. You cannot exchange products online. If you bought the item online, you can either take it back to a store or you can ship it back. 

Change of Mind Returns: You do not have a time limit to make a return if you’ve changed your mind about it. The items you want to return must be in new condition, meaning unworn, unwashed, and with the tags and labels still attached. 

Faulty Returns: If you’ve found the item to be faulty, defective, or different from a sample, Cotton On will follow the legal obligations for the country in which it was purchased.

You do not have a time limit to make a return on a faulty item.  

Read also: What Is TJ Maxx Return Policy Without Receipt? (Secrets You´ll Never Imagine!)

Which are some exceptions to Cotton On’s return policy?

There are a few exceptions to the return policy that Cotton On offers. The following are not eligible for returns:

  • Underwear
  • Earrings
  • Cosmetics
  • Smile Maker Products
  • Charity Items
  • Sample Products
  • Customized, Personalized Items
  • Gift Cards

Bathing Suits are only eligible for return if the hygienic sticker and tags are attached.  

Do I need the receipt to return an item bought at Cotton On?

Yes, you will need a receipt from an in-store purchase or an online proof-of-purchase in order to return an item bought at Cotton On.

If returning a faulty item, Cotton On may accept a bank statement as proof-of-purchase if you can’t find the receipt. 

How do I return an item purchased at Cotton On? 

If you bought the item at a Cotton On store, you must return it at a store in the same country you purchased it in.

If you bought the item online, you can return it either at a store or by shipping it back. Exchanges for any item must be made in the store. 

You do not have a time limit to return the item, however it must be in a new, unused condition with the tags still on it.

You will need a receipt or proof-of-purchase to make your return. When possible, all returns will be refunded to the original method of payment. 

To return an item in person:

You can return items bought in a store or bought online by bringing the item to the store. You can also exchange items in-store. For an instant refund, gather the following before going into a Cotton On store:

  • The item you want to return, in unused condition, with tags intact.
  • Your receipt or online proof-of-purchase. 
  • If applicable, the credit or debit card you made the purchase with

Cotton On will not offer refunds in store for items purchased using Klarna, Quadpay or Afterpay. 

To return an item through the mail:

You can return items purchased online by shipping them back. You cannot exchange items via shipping; you must go into a store.

Your refund will not be instant if you ship it back, instead, it will take up to 10 days for the return to process.  

  • Go to Cotton On’s returns web page here.
  • Click on the button “Click Here to Create a UPS Return Label”
  • Fill out the form and select the delivery method to get your return label. “Email Label” will send a label to your email for you to print out. “UPS Direct to Mobile” will send you a QR Code to your mobile device. 
  • If you selected “Email Label” print out the label, pack your item and drop it off at any UPS Access Point.
  • If you selected “UPS Direct to Mobile”, take the QR Code on your phone along with your packaged item to any UPS Access Point and they will complete your shipment. 

You will be responsible for any shipping charges unless the item is faulty. If the item is faulty, you will be refunded the shipping cost only if the entire order is returned, and you’ll need to provide proof of the shipping cost.

Read also: Marks and Spencer Return Policy Without a Receipt? (The Truth!)

How will Cotton On use my personal information?

Cotton On may ask for personal information when processing your return request.

This information is only used for the purpose of processing your return and is subject to the privacy policy of Cotton On. For more information, click here. 

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Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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