Marks and Spencer Return Policy Without a Receipt? (The Truth!)

marks and spencer return policy without receipt

Do you know what Marks and Spencer return policy without a receipt is? this is one of the questions our readers ask a lot. Well, we´ve got you covered.

Marks & Spencer has some awesome products that provide popular fashion statements, but maybe the piece of clothing you bought didn’t quite make the statement you were looking for.

What’s more, you discovered that you lost the receipt for that pricey top that you would now like to return. Will you be able to get your money back?

So, what is Marks and Spencer’s return policy without a receipt? Marks and Spencer will accept some returns without a receipt. They do need to have proof of purchase which is easy to provide for items bought online. Your Marks and Spencer account should still have your order saved so that you can reprint the receipt and bring it into a store or mail it back with your return.

Returns for purchases made at a physical store might be a little trickier. Sometimes they can look up your purchase if you used a credit or debit card, or they may just outright refuse to accept a return without a receipt.

Call ahead to your local Marks and Spencer and ask a customer service representative before assuming they will take your receipt-less return.

In this article, we will cover the products that Marks and Spencer do not accept for returns as well as what to do if you want to make a return for an international order.

Additionally, we will review Marks & Spencer’s standard return policy and address how long it takes for you to receive a refund on your return.

What Items Cannot be Returned to Marks & Spencer?

There is a long list of products that cannot be returned to Marks and Spencer for various reasons including healthy and safety, the perishable nature of the product, or the inability to resell the item. Such products include:

  • Face coverings
  • Bra accessories
  • Earrings
  • Food
  • Hampers
  • Mattress protectors
  • Plants
  • Swimwear
  • Wine
  • Toys
  • Toiletries
  • Single use carrier bags
  • Pillows
  • Personalized items
  • Gift cards
  • Fruit baskets
  • Duvets
  • Beauty products

Furniture and certain specialty clothing and accessory items such as fine jewelry, maternity clothing, or wedding and bridesmaid gowns have specific conditions regarding their returns which you can review on the Marks and Spencer website.

Read also: What Is TJ Maxx Return Policy Without Receipt? (Secrets You´ll Never Imagine!)

How Do I Return an International Order with Marks and Spencer?

International orders which were purchased online can be returned to any Marks and Spencer store in the United Kingdom.

Outlet stores and kiosks set up in train stations, airports, and hospitals cannot accept international order returns.

If you would rather mail your international order return to Marks and Spencer, you can send it to their logistics partner Clipper Logistics located in Newark.

You will have to pay the local postage and you will not be refunded for the shipping.

Certain items cannot be shipped via mail including Christmas trees, electric goods, lighting, and mirrors.

What Is Marks and Spencer’s Standard Return Policy?

Marks and Spencer accepts items for return up to thirty-five days after purchase as long as the item remains in its original packaging and you can provide proof of purchase with a receipt or shipping slip.

For products that are purchased on sale, you have fourteen days to return them for a refund.

All items that are marked for final clearance cannot be returned to Marks and Spencer. Home and clothing items must be returned to a store that carries those products and not a Simply Food store.

If you purchase a product at a Marks and Spencer Outlet that you would like to return, it must be returned to an outlet store.

Purchases made online can be returned either in a physical store or shipped back to the returns department.

Read also: What Is Costco Return Policy Without Receipt? (Secrets You`ll Never Imagine!)

How Long Does It Take to Refund My Return to Marks and Spencer?

As long as you have your receipt, your refund will be given to you in the same form of tender with which you paid.

For credit and debit card purchases, you will receive a full refund back on the same account of the card you used. It may take three to five days for the money to hit your account.

For purchases made at a Marks and Spencer outlet store or their food branch Simply Food, the refund could take up to fourteen days to process.

If you receive store credit or cash back for your purchase, you will receive your refund immediately.

For online purchases that are returned by mail, the refund process will begin once the product is received and confirmed to be acceptable for a return.

Then you will receive the refund to your card’s account within three to five days after that.


Marks and Spencer has a lot of products including clothing, home products, and food, but sometimes what you buy, you don’t always want.

In the event that you make a purchase, you would like to return, you can return an item without a receipt if you have proof of purchase especially from an online order.

There are several items that Marks and Spencer will accept for returns so it’s a good idea to check out the exceptions before attempting a return.

Their standard policy is that you can return any item within thirty-five days of purchase except for sale items which only have a fourteen day return window.

It can take three to five days for your refund to hit your card’s account unless you purchased an item at an outlet store or Simply Food; then it may take up to two weeks.

Here are some of my favorite services, products, and Stores

There are affiliate links, so if you do decide to use any of them, I´ll earn a small commission. But in all honesty, these are the exact what I use and recommend to everyone, even my own family.

To see all my of most up-to-date recommendations, check out this resource that I made for you!



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

Recent Posts

error: Content is protected !!