Coles Return Policy (Do They Have One, Time Frame + More)

coles return policy

Have you ever asked yourself or your friend what Coles return policy is and how long do Coles take to refund? Well, you are at the perfect place to find the answer to such a question.

Coles Group operates over 1,400 retail outlets in Australia, including convenience stores, supermarkets, liquor shops, and fuel stations. Coles, a division of Coles Group, is the second largest supermarket chain in Australia.

Coles consists of over 750 supermarkets including several Coles Local specialty shops. Coles was established over 100 years ago and prides itself on making lives easier for Australians.

So, what is Coles’s return policy? Coles supermarkets offer a “Try It. Love it. Or Your Money Back” policy for Coles Own Brand products. This 100% satisfaction guarantee policy does not have a specified time limit for returns or exchanges on products. For non-Coles branded products, there is also no time limit to bring them back to the store to discuss return options with Customer Service. 

Discover more about Coles Supermarket and other Coles Group return policies in this informative post.

What is the “Try It. Love It. Or Your Money Back” policy at Coles? Can I really return anything I don’t like back to the store?

Coles really does have a policy called “Try It. Love It. Or Your Money Back”. This policy applies to Coles Own Brand produce, deli, and fresh groceries, and pretty much means what it says.

According to their website, If you are unhappy with a product, you can return either the product, the empty packaging, or the receipt back to the store for a refund or replacement.

For non-food Coles Own Brand items, a similar 100% satisfaction guarantee applies. Simply return anything you aren’t 100% happy with back to the store for a refund or exchange.

For all products, refunds are credited back to the original form of payment. 

This guarantee applies to all Coles Own Brand items purchased either in-store or online. Coles does stipulate that you must be truly unhappy with the purchase and not abuse the policy by bringing back items you like simply for a replacement. 

For more details on the Coles return policy, click here. 

What about products other than Coles Own Brand products? Can I return those?

Yes, you can return items other than Coles Own Brand products back to Coles. Bring the product and the receipt back to Coles and go to the Customer Service desk.

They will assist you with return or credit options. Refunds will be credited back to the original form of payment. 

Read also: Walmart Return Policy after 90 Days (Secrets You´ll Never Imagine)

Did Coles stop their “Try It. Love It. Or Your Money Back” return policy?  

In March 2020, Coles did temporarily halt their return policy to prevent panic buying and over purchasing during the COVID pandemic.

This upset many people who were caught off-guard by the change in policy. Luckily, this stoppage was only temporary and the return policies for both Coles Own Brand and non-Coles branded items are back in place.

Do I need the receipt to return an item bought at Coles?

For a Coles Own Brand product, you can either bring in the product, the empty packaging, or the receipt to start the return process. For other products bought at Coles you will need both the item and the receipt. 

Can I return items bought on Coles Online? 

You can return items bought online that arrived faulty, damaged, or otherwise breached a consumer guarantee. Coles Online will not provide refunds or exchanges on items you’ve changed your mind about. 

To return an item bought on Coles Online:

To make a claim for a faulty, missing, or incorrect item bought online, you can email [email protected].

You can also call Customer Service at 1 800 455 400 to begin the return process. They will evaluate your claim and offer either a refund or a credit. 

What is the return policy at other Coles Group businesses?

Coles Group includes not only Coles supermarkets but also Coles Local specialty food shops, Coles Express fuel and convenience stores, and liquor shops such as Liquorland and Vintage Cellars.

Coles Local and Coles Express offer the same return policy as Coles supermarkets. Liquorland and Vintage Cellars have slightly different return policies than Coles supermarkets.   

What is the return policy at Liquorland and Vintage Cellars?

Liquorland and Vintage Cellars will accept returns if the item is faulty, incorrect, damaged, or breaches a customer guarantee promise.

If you change your mind about the item, you can’t return it for an exchange or refund once you’ve left the premises with it. 

If you need to return an item bought online, you can either take it back to a store (with proof-of-purchase), or you can call 1300 300 640 to have it collected. In most cases, the delivery fee will also be refundable if applicable.

For more information on Liquorland’s return policy. For more information about Vintage Cellars’ return policy. 

Is there a time limit on the return policy at Liquorland and Vintage Cellars?

Neither Liquorland nor Vintage Cellars specifies a time window to make returns for in-store purchases. However, for Click & Collect items, there are a few requirements, including a 28 day time window on returns.

The specific requirement for Click & Collect items are:

  • The items must be returned within 28 days of purchase for purchases completed in-store, or within 28 days of delivery if purchased online or over the phone
  • The items must be unopened
  • The item must be in their original packaging and in new condition
  • If purchased in a carton, the item must be returned as a full carton. 

Read also: What Is Costco Return Policy Without Receipt? (Secrets You`ll Never Imagine!)

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Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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