Can I Return a Mattress to Costco After 2 Years? (Do This Now!)

Lindsey, can I return a mattress to Costco after 2 years? This is one of the questions our readers ask a lot. Well, we´ve got you covered.

You bought a mattress from Costco two years ago for your guest bedroom, but now you want to turn that room into a studio so you don’t need the bed anymore. Can you still return the mattress two years later?

Costco will accept mattress returns even two years after it has been originally purchased. As long as you can present a receipt or your Costco membership card, they will accept the return and refund your money.

In this article, we will review the return time frame for mattresses purchase at Costco and mattress returns without a receipt. Additionally, we will cover how to return a mattress to Costco as well as their full mattress return policy.

Table of Contents

What Is the Return Time Frame for Mattresses Purchased at Costco?

You can return a mattress to Costco at any time after purchase. There is no return time frame limit for mattresses. That being said, Costco relies on the honesty of its customers to not return items that have been used and worn.

Costco understands that you may need to test a mattress for a few weeks or months in order to decide if it suits your needs.

In some cases, mattresses may be purchased and then never used or rarely used. Years later you may find that you have no further need for the mattress, and it is still in like new condition.

Costco will happily refund your purchase since it aims to guarantee the satisfaction of its customers.

Just remember that normal wear and tear, especially after years of use, is not a good reason to return your mattress and can be considered an abuse of the return policy even if Costco still allows the return.

Can I Return a Mattress to Costco Without a Receipt?

Costco will allow mattress returns made without a receipt present. A Costco associate can look up your membership number in order to get the necessary information about the purchase such as how much you paid and what form of tender you used to pay.

This way you don’t need to worry about hanging on to the receipt, especially if you end up returning the mattress years later.

If your mattress was a gift and you need to return it, you should bring in the gift receipt otherwise you will need to have the person who purchased it for you present at the return.

While Costco accepts mattress returns without a receipt, they do need some form of proof of purchase which can be presented in the form of a membership number.

The only way that Costco will not accept a mattress return without a receipt is if it was not purchased under your Costco membership or if you do not have a Costco membership to begin with.

Costco needs to ensure somehow that the mattress being returned was actually purchased at Costco in the first place.

How Do I Return a Mattress to Costco?

There are several ways to return a mattress to Costco. You can bring the mattress back to a physical Costco warehouse with the receipt or your Costco membership. A Costco associate at the customer service desk will help process your return so that you can receive your refund for the mattress.

Another way to return your Costco mattress is by calling Costco customer service and arranging for a couple of Costco team members to pick the mattress up at your house.

You can initiate the return process over the phone and then select a date and time that works for you to have the mattress picked up.

There is no charge for mattress pick up. The Costco associates will need to see your membership card to verify that it is you and then your return will be processed once the mattress reaches the fulfillment center.

Lastly, if you want to ship your mattress back to the fulfillment center yourself, Costco will help guide you through the steps you need to take. Costco will provide you with a prepaid shipping label so that you will not be charged a shipping fee.

Then simply follow the instructions for mailing back your mattress and your refund will be processed once the mattress is returned to the fulfillment center.

What Is Costco’s Mattress Return Policy?

Costco accepts mattresses returned at any time after purchase. You need some form of proof pf purchase which can be a receipt or your membership card through which a Costco associate can look up the purchase.

You will be refunded for the mattress with the same form of tender with which you originally paid.

If you received the mattress as a gift, you will need to have a gift receipt or the person who purchased it for you present at the time of the return with their membership card. If you have a gift receipt, you will be refunded with a Costco gift card.

Costco guarantees the satisfaction of its customers, so you can return your mattress for any reason. That being said, Costco relies on the honesty of its customers and trusts that customers will not abuse the return policy by bringing back used, worn, damaged, or stained mattresses.

Mattresses that are returned damaged due to a manufacturer’s defect are valid returns.

Conclusion

Costco has a very generous return policy that allows its members to return mattresses at any time after purchase even years later. You don’t need to have a receipt as long as you have your membership card so that a Costco associate can look up the purchase.

Costco makes it easy to return mattresses. You can bring it into any physical warehouse location, arrange for pickup from your house, or ship it back to the fulfillment center.

As long as proof of purchase from a Costco facility is present, you will receive a full refund on your mattress return in the same form of tender with which you paid.

Costco goes the extra mile to guarantee its customers’ satisfaction!

References

https://customerservice.costco.com/app/answers/