Do you know what Burton’s lifetime warranty is? Well, you are at the perfect place to find the answer to such a question.
If you are an avid snowboarder, you have probably heard of the Burton Snowboard company and its reputation for having quality products and amazing service. But, do you know anything about their lifetime warranty?
Burton offers a lifetime warranty on a very select few items. However, they do provide customers with a two-year manufacturer’s warranty on almost everything else.
If you are a Burton customer or plan on becoming one, read this article first for more information on the warranties they offer and how they apply.
Who is Burton and What Do They Sell?
Burton is a snowboard manufacturing company located in Burlington, Vermont, and founded in 1977 by Jake Burton Carpenter. Since the passing of Jake Burton in 2003, his wife has stepped up to take control of the company, and it is still growing and manufacturing and selling quality snowboards, snowboard parts, apparel, and accessories.
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The Truth About Burton’s “Lifetime” Warranty
While Burtons does offer their customers a warranty on nearly every product they sell, their “lifetime” warranty doesn’t apply to most products or services provided by the company.
When you review the guidelines in the Burtons warranty section online, it clearly states that only a few select items are covered under a lifetime warranty, and that doesn’t even guarantee your items will be approved for coverage.
It seems as though Burtons has the right to determine what a Lifetime means depending on how you use your products and for how long, giving items different lengths of time for coverage under the warranty
However, these warranties won’t help the majority of shoppers because it only applies to a few specific items, including:
- Outerwear (2003-present)
- Bag collections (Since-present)
- Binding baseplates (2005- present)
All other items are covered under a different warranty which isn’t anywhere near a lifetime.
What Does the Lifetime Warranty Cover?
Like most other companies and their warranties, this one only covers specific products if they are damaged or defective due to manufacturer error or malfunctions.
This means that if at some time during the period of coverage, your product can no longer be sued or doesn’t work correctly due to faulty manufacturing, it will be repaired or replaced for free.
What Doesn’t Burton’s Lifetime Warranty Cover?
While it would be great to have a product covered under warranty no matter what happens to it or how it breaks, that is never going to be the case.
In fact, almost every company you shop with is going to have regulations and stipulations somewhere in the fine print.
In the lifetime warranty, you will find a list of things not covered under this protection, including but not limited to:
- Normal wear and tear damage
- Improper care, impacts, or accidents
- Damage caused by misuse
- Cosmetic damage such as scrapes, scratches, or stains
Burtons also states that they are not responsible for any costs accrued due to the loss of use of their products.
This means, for example, if something happens to the snowboard before you hit the slopes, but after you paid for the time slot, Burtons is not responsible for compensating you that money back.
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Burton Warranty Repair Claims
Anyone who has ever been snowboarding knows that most of the time, damages are often easily fixed with repairs and replacement parts.
If your products qualify for a warranty repair, it might be quicker for you to fix the item yourself rather than shipping the product out.
If you know what part you need and are confident you can handle the job yourself, you can simply request to have the part shipped out for free.
Burtons Warranty (For Everything Else)
Although Burton doesn’t offer a lifetime warranty on a lot of their products, they do give customers a two-year warranty on most.
This warranty is solely used to protect customers from manufacturing defects and damage. So, if something goes wrong with your snowboard in two years of owning it that was exclusively the fault of Burtons and their manufacturing and shipping process, your repairs or replacement are free.
Now, whether or not you get these repairs and replacements for free is another story since, yet again, the determination is at the discretion of the company, and they have the right to decide if your products are covered.
With that said, Burton is known for correcting its own mistakes and typically does not give customers any issues when filing a claim against a legit manufacturer defect.
However, getting a replacement product is extremely rare, and normally the company will do everything in its power to repair the damage.
What Excludes items from the Warranty?
Unless your item has issues that are 100% the company’s fault and you can prove it, the chances are slim that you will be covered under this warranty.
Here is a list of things that are excluded from the two-year Burton product warranty:
- Damage caused when using a chairlift
- Damage caused by using non-Burton hardware
- Damage caused from improper use, fastening or adjusting bindings
- Damage caused by using adhesives or solvents
- Damage caused by non-Burton products while in use with Burton products
- Damage caused by abuse, misuse, or neglect.
When it comes to Burton’s warranty, it is pretty safe to say it is best to take extreme caution and maintenance your equipment well, or you may be out of luck.
How Do You Initiate a Warranty Claim with Burton?
If you bought the item from Burton.com, you would have to email customer service and provide the following information to get the process started.
- Name associated with the purchase.
- A description of damage and claim, along with a photo of the damage
- Order number for the product in question
- Your pick up or delivery address
If you are addressing a warranty claim from products purchased at a Burton store, take it back to the store you bought it from or the closest Burton store with a valid receipt, proof of damage, and your claim, and the customer service agent there will let you know if your item qualifies for repairs or replacement and will handle it from there.
Is there a Warranty For Online Purchases Through Other Dealers?
You are still safe if you bought a Burton product through one of their authorized dealers. The company will uphold the coverage if there is any manufacturing defect or damage, and the claim should be placed from the company you purchased the product from, and you must provide proof of purchase.
It is important to note that a warranty is void if bought on eBay.
What is Burton’s Return Policy?
Burton’s return policy is just as strict as their warranties. This company allows customers to return their brand-new, unused items for a full refund, as long as the return is issued within 30-days of the date of the original sale. You can return your items online or in-store as long as you have proof of purchase.
Burton does not give returns for any products that have been used but does state they are willing to help find a way to repair your items if necessary.
Products have to come back in the same condition as when they left the store, including original tags and packaging.
Once the store receives your returned item, you will be refunded in the same manner as when you initially bought it, and it can take between 7-10 days to be approved and up to 30 days to process.
If you choose to return products online, you are responsible for covering the $6.50 shipping fee.
Summing Things Up
If you buy a product from Burton Snowboards and something goes wrong that was entirely out of your control due to the manufacturing process; you are covered under their warranty for two years.
Unfortunately, unless you are returning a select handful of items, there is little room for collecting on lifetime warranties.
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