Big Lots Return Policy on Mattresses (Online, In-Store + More)

Big Lots mattress Return Policy

Big Lots will accept returns of mattresses at any point within thirty days of purchase. In order to be eligible for a return, mattresses must be unused, unopened, and still in original packaging. Opened mattresses will not be accepted for return; the same rule applies for mattresses returned outside the thirty-day period or without proof of purchase. 

In the following article, we look at everything you need to know about Big Lots mattress return policy, including what is covered, how to complete a return, and pros and cons.

What is Big Lots’ return policy on mattresses?

Mattresses can be returned to Big Lots at any point within thirty days from the date of purchase. In order to be accepted for return, mattresses must be returned to Big Lots in brand-new condition.

Mattresses should be in original packaging when returned, or else the return may be denied. This means that if you want to try out your mattress, you will have to do so while it is still in its packaging.

If your mattress was purchased in-store, it should be returned to the store you bought it from, while online purchases can be returned in-store or via mail.

Depending on the original payment method, you may be eligible for either a refund or exchange. The option you choose will likely depend on your reason for making the return. 

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What does the policy cover?

The Big Lots mattress return policy covers all mattresses sold by Big Lots.

So long as they are returned in their original condition, with packaging intact, and within the required thirty days, mattresses are likely to be accepted for return.

Big Lots are quite flexible when it comes to the reason for making your return. Although it’s worth remembering that returns are likely made on a case-by-case basis, in most cases Big Lots will accept a mattress for return if you don’t like it or it doesn’t suit your requirements for a mattress.

Damaged and defective mattresses are also covered by the policy and should be returned as soon as you notice the fault.

You are also covered if you receive the wrong mattress when your order is delivered, and shipping costs will be covered to help you get the item back to Big Lots.

What does the policy not cover?

Opened mattresses are not eligible for return to Big Lots and a return request for any mattress not in its original packaging will likely be denied.

This is likely for sanitary reasons, and it means you should try to test out your new mattress with the packaging in place.

Returns must be made within thirty days of purchase, and any return made after this point is unlikely to be accepted for either refund or exchange, regardless of the reason for the return.

So, it’s important that you keep your receipt, which should state the last day you can make a return on the back.

How do you return a mattress to Big Lots?

Depending on where you purchased your mattress, there are two methods of returning a mattress to Big Lots – either by going in-store or by mail.

It’s worth remembering that returns cannot be arranged via phone, email, or letter.

For mattresses bought in-store, you will need to take the mattress in its original packaging and with any relevant paperwork into the Big Lots store, you purchased it from.

There, a staff member should be able to help you process your return.

For online purchases, you have the choice of an in-store return or a mail return. To do so, you will need to log in to your Big Lots account and navigate to ‘Order Details’, where you will see the ‘Return Item’ option, where a return slip will be generated for you.

Mail returns are eligible for a refund only and shipping costs will not be paid for unless the mattress was damaged upon delivery.

Do you need a receipt to return a mattress to Big Lots?

A receipt is not needed to make a return to Big Lots, but proof of purchase will have to be presented when you make your return.

This may be in the form of an order or delivery confirmation or a copy of your order details.

If you cannot present proof of purchase, Big Lots may still be able to help you out. Lost receipts can be found if a credit card was used to make the payment, or a Big Rewards account was linked to the purchase.

Your refund amount may be deducted by 20% of the original price if no receipt can be found or presented.

It’s worth remembering that, in the event that you can provide proof of purchase, but a receipt cannot be found, you will be refunded in the form of a merchandise credit, meaning you may lose out if you cannot present a receipt.

Can you return a damaged mattress to Big Lots?

Damaged mattresses can be returned to Big Lots. To return a damaged or defective mattress, you can mail your mattress or take it in-store; whichever method you choose, you should include the receipt or packing slip.

Whether you are eligible for a refund will be decided on an individual case basis, meaning someone has to decide whether your damaged mattress is eligible.

If it is deemed eligible for a return, you will have the option for a refund or exchange.

If your mattress is damaged upon arrival or you receive the wrong mattress in your delivery, you can return the mattress and Big Lots will cover the shipping and delivery costs to get it back to them.

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Can you return a mattress after thirty days?

Returns made after the required thirty-day period are less likely to be accepted, but it is still possible to make a return after this point.

Acceptance of a return after the thirty days is likely to be down to the discretion of the associate dealing with your return.

However, if you do make your return after the designated thirty days, it’s important to remember that you will receive your refund in the form of a gift card rather than receiving the cash value of the product.

For this reason, it’s worth keeping hold of the receipt and making note of the return date that should be written on the back, as this will show you the last day you can make your return.

Can you protect your mattress?

You can add protection to your mattress that may enhance the returns policy and make it work more in your favor.

At the point of purchase, you should be offered an Allstate Protection Plan for your mattress, which adds five years of protection to your purchase.

The Allstate 5 Year Protection Plan will cost $49.99 and offers cover for accidental stains, a cancellation policy so you can cancel at any time, a mattress protector, and no deductibles.

These features may help to make your purchase last longer and protect it from defects, meaning you may not need to return your mattress if anything happens.

Pros and cons of Big Lots mattress return policy


  • You can return a mattress simply because you don’t like it or it doesn’t suit your needs. A lot of retailers may require a mattress to be damaged or defective in order to accept it for refund, but Big Lots will accept a mattress that you do not like or is not a fit for you.
  • Making a return to Big Lots is also fairly easy, which is great for returning large items like mattresses. It can be difficult to return such awkward, large items, but Big Lots’ return options make it as easy as it can be.
  • Damaged or defective mattresses can be returned by mail at the cost of Big Lots themselves. If a mattress arrives to you damaged or the wrong mattress is sent to you, Big Lots will cover the costs of shipping and handling the mattress to get it back to them.


  • Mattresses can only be returned to Big Lots if they are in their original packaging. While this is likely to protect the mattress for sanitary reasons, it also means it is very difficult to test out the mattress, as you will have to do so with the packaging intact.
  • Thirty days is quite a limited amount of time to make a return request, compared with other retailers who may offer longer. What’s more, if you can’t make the return within this time period, you are likely to be denied the return or reimbursed in the form of a gift card rather than receiving your money back.

Final Thoughts

Mattresses can be refunded or exchanged at Big Lots if they are returned within thirty days from the date of purchase, are in brand-new condition, and have original packaging intact.

Mattresses can be returned in-store or by mail but should have a receipt or other proof of purchase in order to be accepted and refunded.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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