Walmart Video Game Console Return Policy (Full Guide)

Have you ever asked yourself or your friend what Walmart‘s video game console return policy is? Well, you are at the perfect place to find the answer to such a question.

Walmart stores are a place where you can purchase practically anything. But do you know what is Walmart video game console return policy? Well, we have the answers you are looking for.

Walmart has very strict return rules, and they always try to curb any possibility of their abuse. This is only understandable, returned goods are only a loss for them unless the console makers have refurbished or “almost new” programs.

So, what is Walmart‘s video game console return policy? If you have a receipt or a Walmart.com order number you can easily return the video game console within 30 days from purchase if it was not opened or used. There are several return options and you will get a refund or replacement product.

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Walmart Video Game Console Return Policy

Walmart accepts video game console returns 30 days after the purchase. To make a return, you will need a receipt or the order number if you have purchased it online. The receipt has the TC number printed on it, which you will need if you want to return by mail or scheduled pickup.

In case you do not have the email with the order number of your online purchase, you can easily find your order in the Walmart app, or at Walmart.com in your purchase history.

From there you need to select the video game console you with to return and start the return process.

Walmart Video Game Console Return Policy Without A Receipt

Whether you have lost it or bought the console online, you can return it even if you do not have the receipt.

First, if you have purchased it online, it is in your history of purchases, and you can find it both in Walmart app and at Walmart.com when you log in to your account.

Another convenient option is that if you have saved a payment card in your account, all in-store purchases you make are saved in your purchase history. So, even if you have bought it at the Walmart warehouse, you can still find it in your account.

If none of the above apply to you, and you can’t start the return process in-app or online, there is a chance that you still can return it.

Walmart store managers have the discretionary right to accept or refuse returns. And if you politely ask the staff, very often they accept returns if they are within 30 days of purchase.

There is a possibility of them tracking your purchase based on the serial number of the video game console. But, it is a hassle for them, and being polite is very important.

How To Return A Video Game Console At Walmart?

When making a return of a video game console like Xbox, you have three options. You can take it back to a store by yourself, you can send it for free by mail, or have a scheduled pickup from your home.

Whichever option you choose, you must return the product in its original packaging, and with all accessories, it came with, including all of the manuals and such.

Also, you must the return process no more than 30 days after the purchase. Once your return was accepted, you will be refunded what you have paid for the console or given a replacement unit if you wanted to.

Return Store-Bought Video Game Console

If you wish to return a video console you have bought in one of the Walmart stores, the best thing to do is to first go to a web page where you can start a return process.

Here you will have to enter the TC number which is printed out on your receipt.

On the pages after this, you will be able to select various return options, whether by mail or scheduled pickup. And you only have to follow the instructions on the screen and select the options you want.

Return To Store

If you desire to return the console by yourself to the store from which you have purchased it, you can just simply pack it back in the original box, with all of the things it came with, and with a receipt go to the store. There you will be able to simply make the return and get a refund.

If you have purchased it online, you still can return it in-store, but you will have to start a return process either in the Walmart app, by finding in your purchase history the game console, or by going to Walmart’s page, where you will have to enter the order number from the confirmation email you got when you ordered the console online.

When you find the video console you wish to return, you will be able to get the bar code that you need to print out and place on the original packaging.

You will also receive a confirmation email, that you will also have to print and bring with you to the store.

Return By Mail

If you wish to return by free mail, you should start by finding the device that you are returning in your purchase history or at Walmart.com.

If you can find the order number, in case you have purchased it online, you can start the process on this page.

Once you have selected your device and the return by mail option, you will be able to print the shipping label you have to stick on the package.

When you have done so, you need to drop off the package at any USPS or FedEx location.

If you are returning a console you have bought in-store, you should follow the instructions from this page to get the free shipping label.

By Scheduled Pickup

If you do not have time or are in some other way unable to drop off the package at any USPS or FedEx location, you have the option to schedule a FedEx pickup at your address.

The process is the same as with return by mail, except that you will have to select the method of return “Scheduled Pickup option”.

You will also be presented with the option to pick the time when a FedEx courier will come to your home and pick up the package.

The important thing to remember is that you will still need to print the shipping label and affix it to the package.

Can I Return Opened And Used Video Game Console?

Yes, as long as you make a return within 30 days from purchase. And also have the original packaging, including all of the accessories the console has arrived with, including all of the manual and other documents.

Conclusion

When purchasing some product, it is a good idea to be informed about the seller’s return policy. So, if you are buying a video game console or a video game at their store, it is a good thing to know what Walmart‘s video game console return policy is.

As we have said above, you can return with a receipt or Walmart.com order number within 30 days after purchase.

You have options to return in-store, by mail, or by a scheduled pickup. When returning, you will get a refund to the same method of payment as the original purchase was made.

If you do not have a receipt or the order number, it is the store manager’s discretionary right to accept the return or not.

References

https://www.walmart.com/help/article/start-return-online/

https://www.walmart.com/cp/returns/1231920