Staples Christmas Return Policy (All You Need To Know)

Staples is the go-to choice for many when it comes to buying office, school, and business supplies. Staples offers a diverse selection of products such as electronics, furniture pieces, stationery items, and school essentials.

What is Staples’ Christmas return policy? Staples allows you to return items bought before the Christmas holidays (between 20th November and 24th December) as late as the 15th of January. You can return an item by either visiting a Staples retail outlet or by shipping it directly to Staples.

Read on to find out more about Staples’ Christmas return policy and other related topics. Happy reading! 

What is Staples’s Christmas return policy?

So, what is Staples’s Christmas return policy? If you bought an item during the Christmas holidays and want to return it, Staples has a good return policy in place to help you out.

In most cases, Staples products must be returned within 30 days of purchase and should be in their original condition. 

If you bought an item from Staples just before the Christmas holidays (between 20th November and 25th December), you’ll have up to 20 days to return them.

Additionally, the item must be in its original condition, with all the accessories and packaging included.

Staples’ return window is not as long as some other retailers’ timeframe, so you’ll need to make up your mind quickly about returning the item once you purchase it.

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What items can be returned for an exchange or refund?

Not all items you buy at Staples can be returned for an exchange or refund. Here, we’ve listed items that can and can not be returned.

Items that can be returned:

1. Laptops and computers
2. Printers
3. Smartphones, tablets, eReaders, and cameras
4. Drones
5. Business machines
6. Furniture items

Items that can not be returned:

1. movies, music, and other downloadable software
2. opened software (can be exchanged only)
3. custom furniture
4. gift cards
5. expired printer ink 

Additionally, all items that are not in their original condition or are damaged after purchase are not eligible for an exchange or refund.

Return policy for different items

Different items at Staples have different return windows. While the normal return window is 30 days for most items, certain products have a shorter window.

Electronics and other items belonging to Staples’ technology section including laptops, computers, cameras, smartphones, business machines, drones, printers, and tablets have only a 14-day return window.

One thing to keep in mind here is that Staples might update or change their return policies with time, so it is always a good idea to check out the latest return policy on their website before returning any item.

For purchases before the Christmas holidays, you’ll have time till the 15th of January to initiate a return.

How to return an item to Staples (steps)

You can return an item you purchased from Staples before Christmas either online or to one of their stores. Here, we’ll list down the steps for returning an item via both methods.

Store returns

1. Visit any Staples store with your item (which should be eligible for a return) along with the sales receipt or other proof of purchase.
2. The sales assistant will take your item and initiate the refund process. For exchanges, you can get a replacement item immediately. 
3. Refunds can take up to 5 business days or more to be processed.

Online returns

1. Go to Staples’ website and log in.
2. Select the return option and provide the necessary details about your order and the reason for returning it.
3. Pack the item in its original packaging, affix the shipping label and have it sent back to Staples.
4. Wait. Staples will receive your item, evaluate it, and process your exchange or refund.

Check out Staples’ website for more details.

Do you need a receipt to return items?

One of the most pressing questions you might have about Staples’ Christmas return policy is whether you need a receipt to return items.

If you do have a receipt with you, the return process will be quite smooth and Staples will easily issue you a refund or let you select a replacement.

However, if you do not have a sales receipt, the return process can take longer and you might not get your money back (if you want a refund).

For online orders, you can simply get a digital copy of your receipt by logging in and going to My Orders.

If you purchased an item from one of Staples stores using a credit card and lost the receipt, Staples can look up the purchase in their system and find the receipt.

In this scenario, you can get a full refund. But if you don’t have the receipt and Staples can’t authenticate the purchase, you’ll either be given store credit or a replacement item. No refund in this case.

How long do refunds take and how will you get them?

According to Staples, refunds usually take 3 to 5 business days to be processed and deposited into your account.

While most refunds are made within this period, some can take longer to process due to bank delays or other issues. 

If it has been longer than 5 business days since you initiated a refund request, you can try contacting Staples’ customer service representatives for an update.

It is also a good idea to contact your bank to find out if any issues are causing the delay.

Staples refunds the original purchase amount to the same mode of payment you used when you bought the item.

Useful tips for returning items to Staples

Here, we mention some useful tips and guidelines to help make returning items at Staples as easy as possible for you.

• All furniture items and electronics bought before Christmas (20th Nov to 24th Dec) can be returned by 15th January.
• If you return an item bought using a coupon, you can’t reuse the coupon.
• Before returning items such as smartphones, laptops, computers, etc., make sure you erase any personal data stored on these devices.
• If you bought an item using a gift card or promotion, the value of the discount will be deducted from the refund amount.
• When returning an item, including all the accessories and parts it originally came with. Also include the packaging material.

Staples Christmas Return Policy FAQs

Find out answers to other related questions you might have about Staples’ Christmas return policy here.

What is Staples’s return policy for items bought during holidays or sales?

A: If you bought an item from Staples before Christmas, between November 20 and December 24, you’ll have time till January 15 to return the item.

This applies to all furniture items and electronics.

Can I return an item I purchased online to one of Staples’ stores?

A: Staples allows you to return an item purchased online via two methods.

You can either return it to your closest Staples retail store or ship it to Staples using the included shipping label.

An item I purchased online was damaged when it arrived. What should I do?

A: If the item you purchased was damaged or defective upon arrival, you can return it to Staples. Staples offers free returns for damaged or defective items.

You simply have to select the damaged/defective option as the reason when returning the item.

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Final thoughts

In a nutshell, Staples’ Christmas return policy allows you to return items bought before Christmas (after 20th November) up to the 15th of January.

The return process is simple and you can return an item in-store or online. Providing the sales receipt ensures the return process goes smoothly and quickly.

In this guide, we explored Staples’ Christmas return policy in detail and shed light on other related topics and questions you might have about the return process.

We hope you found this guide helpful and informative. Thank you for reading!

References

https://www.staples.com/sbd/cre/help-center/returns-policy